Arkpetsonline Reviews 

Ordered 2 Juwel str 600 backgrounds 3D quite fragile, and they came really quickly and we'll packaged. I chased delivery as I wanted them quickly, and they got back to me by email really fast. It was the best price, beating most by 25%.

....And FINALLY... Yesterday mid-morning I placed an order with another company for exactly the same items. The items were delivered to me in LESS than 24 hours. (see my other reviews).

As you may glean from the length of this review I have had to put in a lot of time and effort to recover my funds from Ark Pets. The refund has now completed (evening of 21/01/2016) and the funds are back in my bank account but it wasn't easy. 6 emails to Ark Pets only ONE was ever replied to. 8 emails exchanged between the payment system company and myself after their initial response of 'it's nothing to do with us mate'. 2 calls to my bank but in the end we didn't need them. Lost count of the phone calls to Ark Pets that only got 3 responses that produced no useful result! So after a LOT of my time and effort, and being deprived of our almost £200 for almost 3 weeks will still don't have the items we wanted.

Arkpetsonline.co.uk aka Atlantis Enterprises Ltd - I can only conclude that as an Internet Vendor your service is an abomination, its an absolute disgrace the way you abuse some peoples trust and treat them with zero respect.

--- UPDATE:
I've managed to get the payment transaction company onside, they have attempted to contact Ark Pets via telephone and email during the last 2 days without a reply. Quote from the transaction company "If I have not heard from the vendor by Thursday 21 January 2016, I will chase them again on your behalf regarding a refund..."

However, I have today received an 'order update' email from Ark stating:
"Order status - Refunded." I haven't actually got the money back in my account as yet, apparently it could take up to 5 days. I'll update when/if I actually see the money.

Keeping within Trust Pilot guidelines I'm not at liberty to post links/names of 3rd parties etc. However, the 'payment transaction company' has a reporting system that other victims of absent refunds may wish to make use of.
... update-end ---

As part of my buying experience I felt forced into doing some research into Arkpetsonline.co.uk, which based on public information gleaned from the Internet turns out to be Atlantis Enterprises Limited, it is one in the same, company registration number 02954105. Under that name you can check them out at Company House where LTD companies have an obligation to make available to the public their financial status.

My original posts were deleted by me as it was getting too long! So in brief...

03/01/2016: Almost instant response from Jo Hammond to my email regarding delivery to my area, 'no problem at all' (if only!) but I was not informed ‘items out of stock’

04/01/2016: Placed an order and paid £186.52. I was not informed ‘items out of stock’.

05/01/2016: Order Status: Pending. I was not informed ‘items out of stock’.

06/01/2016: Emailed Ark Pets requesting delivery date - no response at all.

07/01/2016: Mrs gets through on the phone and speaks to a Mr Very-Rude that resulted in no progress and was not informed ‘items out of stock’.

12/01/2016: Telephoned and spoke to a sympathetic shop assistant who informed us, ‘Items are not in stock’. Order cancelled as they had no stock. Order status, as viewed online and confirmed by email, set to: Cancelled – To be Refunded.

12/01/2016: Emailed Ark asking when I might expect to see my refund? No reply!

13/01/2016: Emailed Ark quote "Thank you for totally ignoring my previous emails. Would you PLEASE confirm you have processed my refund and tell me when the funds will reappear in my bank account." No reply!

18/01/2016: Thus far no refund has been received. The legal wheels of debt recovery will be put into motion in the next couple of days assuming the debt is not satisfied beforehand.

In general, ALL emails (apart from the very first one) are ignored and the telephone doesn't get answered 99% of the time. Based on my personal experience of Ark Pets I'll offer 3 words - Rude - Ignorant - Totally Untrustworthy.

We ordered a Fluval Roma 200 from Ark Pets online and asked for a Saturday delivery. They contacted me to confirm the delivery and it arrived on the Saturday as promised...no problems at all (the delivery guys were lovely and checked everything before they left) I read all of the bad reviews and was a little worried but we're totally happy with the service! Thank you Ark Pets Online :-)

I honestly can't fault this company and won't go anywhere else for fish bits and pieces. I first used them a couple of years ago for some lights, and as recently as yesterday ordered some new filters for my tanks which have just arrived this morning. I've never waited longer than 3 days for an item to arrive and have been lucky enough to not have a problem with anything I've bought from them. I've never had to contact them so can't comment on their customer service, but when items are as described, at such a great price and arrive as quickly as they do I won't be needing to contact them any time soon.

I placed an order over 1 month ago . I still do not have my products or refund. They refuse to answer the phone from previous numbers used. This company takes your money for bo product. Please please be warned.

Ordered a fish tank and forgot to order cabinet to go with it. They contacted me about my order which I wanted delivering on a Saturday and I realised I had ordered the tank only. They managed to get a cabinet on short notice and to deliver together.Couldn't ask for a better service. The delivery driver was wonderful he undid the lot and checked everything. Would definitely use this company again.

They took the money some time ago for an order for fluval CO2 that we placed, but did they not deliver. They do not not answer the phone to me any more, and have not refunded the money despite my request. I will be passing this experience to Trading Standards because as things stand, out money has been stolen by this company.

I ordered a fluval m40 aquarium costing £289.00 on the 20/11/2015 next I got a email saying they don't deliver to my region (I live in the Midlands not deepest Scotland) and that I would get a full refund contacted them on the 25/11/2015 asking where Is my refund he assured me it would be in my account by the end of the week well it's Sunday now and still no refund they don't answer the phone or email when they do they are very rude. Anyway I'm contacting my credit card tomorrow and let them deal with them and will also contact trading standards. Ps please look through the review further down they have got form for this.

Ordered a replacement light unit and then panicked when I saw some of the reviews about poor delivery service. Really pleased when unit arrived 48 hours later

I only ever use Arkpets as I know I will get what I need very quickly. Always dependable and prices are always good. If I need pet food on line, I would not consider anywhere else.

Ok so what everyone else says on here is true! You will be waiting a long long time for your order. So just bare that in mind if you want your product in a week or less then shop somewhere else.

I placed an order for 3 items just over a week ago, paid via a debit card on there website, order gone through but had no emails. A day later order came up as ''Pending''. No emails to confirm my order, Emailed them twice in regards to a order update, They haven't bothered replying. Tried calling them on 4 occasions and no one answer's. Still today order is pending, No communication from them, Very disappointed. Please AVOID AT ALL COST'S. I have now got to go through the hassle in either getting my order or getting my money back in a timely fasion.

0/5 for Customer Services
0/5 for Delivery
0/5 for Communication.

Sorry for the 1 star, would give 0 if it existed.

It is a shame that Ark Petsonline are using the UK's most useless postal delivery service, UKMail.

Ordered some fish food as good price then waited for delivery. Was at work when the delivery finally arrived and it looks like they driver has signed for it or asked some stranger passing by to sign for it and subsequently, NO FISH FOOD.

Ark are taking no responsibility for the delivery and now not even replying to emails.

Thanks a bunch Ark, great service!

Ordered 2x bulbs and reflector and sponge 1 week later recieve reflector and sponge no bulbs . phone them up to a rude reply then i was hung up on. Still recieved no bulbs and they dont seem to care. AVOID THIS COMPANY.

I am sitting here nearly in tears because of this company. Ordered an aquarium for over £300 (a lot of money for us as a young couple with a toddler who loves his fishes). Money was taken immediately. Two weeks later, no aquarium. Phoned them for 3 days until they answered - they said something about our area not being within the free postage allowance limit so we'd have to pay £50 extra for postage(!) - WHY take the money then?! Why allow us to place the order with free delivery? We were then told we'd receive a refund. Two weeks later - no refund. Rang them "Refund will be in your account by Monday" - it is now Tuesday. No refund. Absolute disgrace. Seriously SO bl**dy stressful. This was paid for with inheritance money too from my grandparents. Do not risk using this company. Use seapets who have won awards for service. I'm guessing the recent positive reviews on here are fake because their Facebook page suddenly disappeared the other day due to all the rants about their horrific service!

I want to give a big thank you to Ark for an excellent service! They got a tank in stock for me and delivered it within 10 days!!! They then delivered it 209 miles to Pontefract from Kent free of charge. I just want to clarify the fluval M60 was a great price of £399 and with free delivery any other site the price was £500+ so i am blown away by there service.

Thank you for such a polite team of people including the delivery team who
even offered to install the tank as well as the inspection they conducted.

Thank you Ark!

kind regards

James Smith

I placed my order for a fluval roma 240 Aquarium on the Saturday, arrived on the Thursday! The delivery driver went above and beyond his duty upon delivery. Brought the tank up onto the first floor where we have access to our front door, helped me get the tank and stand in the house and all in its final place in the home. Helped me to check over the tank to make sure it was in perfect condition before asking me to sign to accept.

Turned up nice and early at 8am, I had booked the full day off of work so I had more than enough time to get the tank set up!

I emailed several times before placing my order and a couple more after placing the order and emails were always responded to within a few business hours. I also called on the Monday as I hadn't received a confirmation email, the phone rang only twice before I had an answer from a very helpful member of staff!

Unsure why so many negative reviews, none of the claims made happened during my experience which makes me think it's a rival trying to lure customers away.

I would highly recommend this company, Brilliant service, Brilliant customer care and also the best prices online!

I look forward to doing business with them in the future.

These people advertise stock they don't have and hang on to your money when you cancel your order.
They are extremely hard to contact. When you do speak to them the man I spoke to was rude and unhelpful.

The item I ordered showed in stock. I made my order and then received a "Pending" status. I eventually contacted them and was told the item wasn't in stock. I asked to cancel the order and receive a refund. Two weeks later I have opened a dispute with my card provider.

I only gave 1 one star because I couldn't give them 0

Outstanding Service by Anthony from ArkPetsOnline. He helped me through the whole process from start to finish. I bought the Blagdon Affinity Half Moon Pool. Cheapest on the internet as well. I would definitely use them again in the future. I ordered this item, the order was dispatched with 1/2 hour and was received the next day. Amazing. Thank you.

you place an order which they say is in stock. you pay, get an email confirming the order has gone through then when it doesent arrive you contact them for them to say its out of stock with them and even with the supplier. you try to get a refund and they dont want to know they dont respond to you dont answer either of the two contact numbers provided on their website. shocking do not use this company. i am going to contact mastercard and raise a issue with them and they will get the funds back. they shouldnt be taking payment for goods that they cannot supply. rubbish