Arkpetsonline Reviews 

301
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Sold cat food which turned out to be out of stock !!! Eventually tried to deliver on 2 occasions but DX requires signature. Lots of e mails then said will only Refund once back in warehouse !!! So... See more

Rated 1 out of 5 stars

Products were advertised as in stock. Four days after taking payment recieved email saying they were discontinued. Still waiting for money to be paid back into my account. Tried to call repeatedly but... See more

Rated 1 out of 5 stars

Ordered an external filter from ArkPetsOnline. Item arrived damaged. Arranged for item to be returned and replaced. Was sent returns procedure which indicated to return the item as it was sent out so... See more

Rated 1 out of 5 stars

i placed an order for 2 heaters on the 27th feb 2017 card charged £39.98, day later I get an e-mail saying the product is discontinued to be refunded, today is 9th march still no refund despite seve... See more

Company details

  1. Animals & Pets

Information provided by various external sources

Aquarium, pond & reptile products, Fantastic Prices and free delivery over £30


Contact info

1.1

Bad

TrustScore 1 out of 5

301 reviews

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No recent history of asking for reviews

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1.1

All reviews

(301)

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Rated 5 out of 5 stars

Reliably Efficient and competative

Every order I have placed with Ark Pets Online, has been fulfilled in in an efficient and professional manner. If there has been a delay with a certain item, I have been informed from the outset and any time frame has been adhered to. Ark Pets Online are also price competitive and are first on my list to contact.

July 25, 2014
Unprompted review
Rated 1 out of 5 stars

faulty preowned rubbish....and no refunds!!

I bought a fogger which arrived and when plugged in didn't make fog!! AND the connector pipe had clearly been installed elsewhere....at a guess I would imagine it was a faulty preowned unit repackaged up and sent to me!!! I requested a refund and filled in all details for a refund, paid £4.50 p and p to return item and waited. I got an email stating there was nothing wrong with the fogger and as I had used it couldn't get a refund. They would return faulty unit to me at a cost of £3.95!!! This is ridiculous and bordering on fraudulent....buyer beware......I have lost £35 and the store now has the unit AND my money.....

July 23, 2014
Unprompted review
Rated 5 out of 5 stars

fast efficient service

I have been using this company for a few years now, mainly for fish food and other pond items and have never had a problem, in fact their delivery service has improved. Ordered a 25lt bag of variety sticks last Tues morning and they were here Wed lunchtime! Can't get any better than that.

July 22, 2014
Unprompted review
Rated 5 out of 5 stars

Great service

I ordered an external filter for my aquarium on Thursday evening and it arrived lunchtime Monday. They sent tracking info on despatch and the couriers sent an email first thing with a 1 hour delivery time slot. Great price too and no extra for delivery. Delighted.

July 21, 2014
Unprompted review
Rated 5 out of 5 stars

Faultless!!!

This was my first experience using Arkpetsonline. After a quick google search for a certain item Arkpetonline came up as the cheapest (By far) on the net so I browsed their extensive and easy to navigate site also purchasing other items. My order was made around 3.30pm and was unbelievably delivered by 11am the next day. Super fast and free delivery also excellently packaged.

I will definately be using them again and won't look anywhere else.

Keep up the fantastic work Arkpetsonline team.
Paul H.

July 18, 2014
Unprompted review
Rated 5 out of 5 stars

cheapest and quick delivery

Best price I could find on net, free postage as above minimum order level and delivery within 24 hours. Excellent packing as well, and even notified what time it was to be delivered great will use again

July 16, 2014
Unprompted review
Rated 5 out of 5 stars

Service absolutely faultless

Bought a few things from arkpetsonline.co.uk before going away for a few days holiday, i phoned first to see if it could be delivered on the day i got back, the guy at ark told me to put that info in the order form notes box which i did and true to their word, i got back and took delivery of the order, perfect. the price was a lot cheaper than other sites and i got a new customer discount too!. the parcels were well wrapped and everything was in perfect condition. what more could you ask for. thanx Ark!
Finding it hard to navigate this site but here we go... Ordered an aqua one protein skimmer yesterday morning, this afternoon its purring away in my reef. great price and super fast delivery with an email to tell me it would me within an hour window. brilliant service again, 5 stars again Ark

July 7, 2014
Unprompted review
Rated 5 out of 5 stars

Best Prices!

Cheaper than both eBay and Amazon, in fact, cheapest I could find anywhere and you earn discounts for future purchases.

Delivery is superfast, too!

July 5, 2014
Unprompted review
Rated 5 out of 5 stars

Brilliant, just brilliant

I checked Amazon and Ebay and a range of other suppliers, and Ark Pets Online were cheaper than all of them and I got free postage.
I was amazed when the order (placed in the afternoon) arrived first thing the next day!
Its rare to get a low price and superb service but Ark managed it!
Great company!

July 1, 2014
Unprompted review
Rated 4 out of 5 stars

really good

I've been using Arkpetsonline for six years. bought all my pond equipment from them.
Always good service and there prices are great. I've not found cheaper.

June 26, 2014
Unprompted review
Rated 5 out of 5 stars

one of the best

I have used ark for pond food for over a year, always fast delivery and always correct with good prices
What more do you want

June 25, 2014
Unprompted review
Rated 5 out of 5 stars

Absolutely nothing fishy about this company

I have dealt with Ark Pets Online on several occasions and they never disappoint me.
I placed my order on 23/06/2014 at approx. 10am and received it today 24/06/2014 at 14:25pm along with 3 emails keeping me informed and able to track my parcel so that I don't have to sit in all day waiting. Also like to say that I live in Scotland so as far as delivery it is one of the best.

June 24, 2014
Unprompted review
Rated 5 out of 5 stars

fantastic service

great website easy to navigate placed an order on Saturday received it on Tuesday super service this is the first time I have used this company but it wont be the last

June 24, 2014
Unprompted review

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