Arkpetsonline Reviews 

301
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Sold cat food which turned out to be out of stock !!! Eventually tried to deliver on 2 occasions but DX requires signature. Lots of e mails then said will only Refund once back in warehouse !!! So... See more

Rated 1 out of 5 stars

Products were advertised as in stock. Four days after taking payment recieved email saying they were discontinued. Still waiting for money to be paid back into my account. Tried to call repeatedly but... See more

Rated 1 out of 5 stars

Ordered an external filter from ArkPetsOnline. Item arrived damaged. Arranged for item to be returned and replaced. Was sent returns procedure which indicated to return the item as it was sent out so... See more

Rated 1 out of 5 stars

i placed an order for 2 heaters on the 27th feb 2017 card charged £39.98, day later I get an e-mail saying the product is discontinued to be refunded, today is 9th march still no refund despite seve... See more

Company details

  1. Animals & Pets

Information provided by various external sources

Aquarium, pond & reptile products, Fantastic Prices and free delivery over £30


Contact info

1.1

Bad

TrustScore 1 out of 5

301 reviews

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1-star

No recent history of asking for reviews

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1.1

All reviews

(301)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent.

My Fluval and Juwel aquarium supplies were delivered bang on time, and at the best price i could find on the internet. Great service.

August 22, 2014
Unprompted review
Rated 5 out of 5 stars

Brillant service

I ordered Cloverleaf Blanket Answer which came within 36 hours and it cleared my pond within 10 days. I now have crystal clear water. I would definitely use Ark online superstore again.

August 22, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent Service, genuine prouct, highly recommend.

I ordered a filter for my garden pond on 18/08/14, had a e-mail within no time stating my order was being processed, then not long after saying it had been dispatched. The parcel arrived the next morning, and was half the price of other sites, yet still genuine product. I highly recommend using this company.

August 20, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent!

Cloverleaf Blanket Answer ordered on Monday,delivered very well packaged on Wednesday!
Will order from Arkpets again!

August 18, 2014
Unprompted review
Rated 5 out of 5 stars

UNBEATABLE

I have ordered from this company many times and I have found them unbeatable for prices and speed of delivery. The packaging is also excellent.

August 14, 2014
Unprompted review
Rated 4 out of 5 stars

Good service over all

Had to wait a little while for order, due to some items being out of stock. I would've appreciated an email to tell me what the delay was, but once I enquired, the response was very quick, the out of stock items refunded and the rest of the ordew arrived the next day. Items were well packaged and good value. Website was clear and easy to use.

August 13, 2014
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING SERVICE !!!!!!!

Ordered goods on Sunday and they arrived on Tuesday morning. Packaged securely and goods well protected. I have used Ark Pets on line for many years and always find them quick and efficient and at a good price.

August 12, 2014
Unprompted review
Rated 5 out of 5 stars

Tetra Pond Floating Pond Sticks for happy Koi.

This is the the fourth time that I have used Ark Pets. Their telephone was constantly engaged on the morning that I tried and so I ordered on-line. As previously, my order arrived very promptly, well packed and in perfect condition. The fish food container is stamped with a very long life date and the product is easily the cheapest on the web. There are other, much more expensive, feeds for Koi but my fish have thrived on this product, growing healthily and beautifully. I recommend the Pond Sticks and Ark Pets without reservation.

August 8, 2014
Unprompted review
Rated 5 out of 5 stars

firstclass

Having purchased several items from this company,i have found the service really good.The time of order to the time of delivery is fast and hassle free,and with great prices i would recommend them anytime.

August 6, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have ordered from this company several times. Their prices are very competitive, delivery is very quick and goods are always well packaged. I highly recommend this company.

August 5, 2014
Unprompted review
Rated 5 out of 5 stars

excellent service

I bought an aquarium pump which was delivered quickly. My mistake I ordered one that didn't fit and ark pets accepted the return and were quick to refund me.
I would definitely use them again.

August 4, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I have used this company twice now and have to say that the service is excellent and delivery rapid. Prices are very competitive so another plus. Thank you. Not only will I continue to use this company but will also recommend.

August 3, 2014
Unprompted review
Rated 5 out of 5 stars

excellent service

I have used this company a few times as they always seem to come up cheapest on price for the fish and cat food i buy. Free delivery as i always order enough to qualify. Excellent communication by email from both arkpets and the delivery company they use. Ordered on Wednesday evening, delivered on Friday 2 days later. Can't fault them and would recommend to anyone.

August 1, 2014
Unprompted review
Rated 5 out of 5 stars

Arkpetsonline - simply unbeatable

I have been a customer of Arkpets for nearly three years now and during that time I have received and enjoyed excellent customer service, nearly always next day delivery, unbeatable prices, excellent product choice, a customer savings scheme and piece of mind from dealing with a top quality company.

Mr John Shepherd

July 31, 2014
Unprompted review
Rated 5 out of 5 stars

Great prices and service

Have used arkpetsonline for many years now and have always found their prices very competitive.My last order was delivered the following day and the delivery company used were also excellent with emails confirming delivery date as well as a time period.

July 31, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service from Arkpetsonline

I have been using Arkpetsonline over 3 years now for my Juwel fish tank. I have always received excellent service from them. Delivery was always quick and they have always keep me uptodate with my delivery. Once they got my order slightly incorrect. I e-mailed them and they quickly responded to put it right. I would definitely recommend this company and will continue to use them.

July 30, 2014
Unprompted review
Rated 5 out of 5 stars

Great Service.

This is the first time i have used Arkpetsonline and it will certainly not be the last easy to use wed site, good products, plenty of verity and good prices. I ordered Saturday night it was processed Monday, i was keep informed of order status at all times when it was despatched and the carriers name and order number.
The goods arrived in first class condition Tuesday morning at 10 40am.
Fabulous service will certainly use them again and recommend them to anybody.

G Spurr

July 29, 2014
Unprompted review
Rated 5 out of 5 stars

My fish love you!

I have been ordering from arkpetsonline for years now for all things pond related. In particular, I often let my tetra fish sticks run down too far and my large orfe are desperate for them in the summer. Never fear, the delivery always comes very promptly so that my fish are always happy. I would always recommend this company. If any product fails, then it must be the fault of the manufacturer.

July 29, 2014
Unprompted review

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