I’ve had my two settees for a couple of months now and I’m really pleased I chose Arlo & Jacob. The settees are very comfortable and don’t need much if anything by way of cushion plumping etc. The to... See more
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Review summary
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Reviews shaping this summary
Alisha at the Harrogate show room was just the best. Her advice on colour contrasts, the best fabrics to suit our family life and the best sofa options for us was brilliant. We really appreciate... See more
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Elena and the team at Arlo & Jacob were amazing from our first visit through to our final order. A lovely store, beautiful product range and a very knowledgeable team giving great advice with patience... See more
Company replied
Absolutely love my new Hector armchair and Otti snuggler bed which were delivered yesterday! Coupled with my Otti sofa, rug, cushions and a button stool which is due to turn up anytime now, my ho... See more
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Company details
Written by the company
Arlo & Jacob is all about new luxury, made the old-fashioned way. We handcraft each sofa one by one right here in Britain - no assembly lines, and no compromises. Every sofa is forged under the careful stewardship of one dedicated craftsman, with pride and precision. That’s why we guarantee the sturdy hardwood frames for life. With longevity in mind and a wealth of design options and endless fabric choices at your fingertips, we’ll help you build the perfect piece for you. These are sofas for the design-conscious, with a dedication to making sure your sofa is for life!
Contact info
Unit 10, Castle Lane, DE73 8JB, Melbourne, Derbyshire, United Kingdom
- 03300 945 855
- customercare@arloandjacob.com
- www.arloandjacob.com
4.9
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Faultless from start to finish
There are numerous options but the showroom staff were friendly, helpful, and understanding as we narrowed these down over a number of visits. (particularly Gill at Wilmslow). Communication re delivery was timely, with the original delivery date being met. The delivery team were friendly, efficient and on time to the minute. Other than two new sofas in our sitting room you wouldn't known the delivery team (Mark and Ian) had been. First class service at every step.
July 7, 2026
Unprompted review
Reply from Arlo & Jacob
Thank you for your lovely review. We're so pleased to hear the experience felt first class from beginning to end. It was a pleasure helping you find the right sofa, and we're delighted that Gill, along with Mark and Ian, made every step of the journey such a positive one. We hope you enjoy your new sofas for many years to come.
Great experience throughout
Great experience throughout. Team in shop very friendly, order management and delivery were faultless. Great the team helped me with a small issue after delivery.
July 7, 2026
Unprompted review
Reply from Arlo & Jacob
Thank you for your lovely review. We're delighted to hear the whole experience went smoothly, from the showroom to delivery. It's great to know the team could help quickly with a small issue after delivery. We hope you're enjoying your new furniture.
Love my new chair
Love my new chair. Prompt delivery from
Ashley and Connor, many thanks 😊
A very pleased customer
July 7, 2026
Unprompted review
Reply from Arlo & Jacob
Wonderful! Great to hear and we are so grateful you took the time to share this! Thank you so much.
Lovely sofa
Lovely sofa, so comfortable. Was a longer wait than we expected but was worth it now!
Thanks to the delivery guys Mark and Ian who managed to get the sofa in well into a small space. Friendly and helpful!
July 6, 2026
Unprompted review
Reply from Arlo & Jacob
Thank you for your lovely review. We're so pleased to hear you're enjoying your new sofa and that it was worth the wait, we're sorry there was a delay with your fabric. We'll be sure to pass on your kind words to Mark and Ian - they'll be delighted to hear their hard work and care made such a positive impression.
Great service from Ashley & Connor
Great service from Ashley & Connor, kept me well informed on delivery times. They let me know that they were actually going to be early which was brilliant!
Very quick delivery service, unpacked everything and put in place and talked through care of sofa.
Thanks again, great service!!
July 7, 2026
Unprompted review
Reply from Arlo & Jacob
Thank you for your lovely review. We're delighted to hear Ashley and Connor kept you well informed and made the delivery process so smooth, even arriving earlier than expected. We'll be sure to pass on your kind words, and we hope you enjoy your new sofa for many years to come.
Thanks Ashley and Connor
Took delivery of our new furniture today. Highly impressed and pleased with the service received. Excellent communication in advance of delivery time with a very friendly and professional approach to setting up our new furniture. Time was also taken to explain how best to look after the furniture. Thanks Ashley and Connor.
July 7, 2026
Unprompted review
Reply from Arlo & Jacob
Thank you for your lovely review. We're so pleased to hear you were impressed with the service from start to finish, and that Ashley and Connor made the delivery experience such a positive one. We'll be sure to pass on your kind words, and we hope you enjoy your new furniture for many years to come.
Wonderful service
The service from Arlo and Jacob has been 5 star. The experience from start to finish has been wonderful, from the moment I first met Gill and Rachel in the Wilmslow store to Mark and Ian delivering my furniture today. All staff were polite, friendly, helpful and courteous. Nothing has been too much trouble and the ladies I met in your show room have well and truly gone above and beyond for me.
July 7, 2026
Unprompted review
Reply from Arlo & Jacob
Thank you for your lovely review. We're delighted to hear you had such a positive experience, from the help and support of Gill and Rachel in our Wilmslow showroom to the delivery from Mark and Ian. We'll be sure to pass on your kind words - the team will be thrilled to hear them.
Thanks to Mark and Ian for a seamless…
Thanks to Mark and Ian for a seamless delivery!! You guys are an asset to Arlo and Jacob !!
July 7, 2026
Unprompted review
Reply from Arlo & Jacob
Oh, what brilliant news to hear! We’re so pleased our TLC delivery team delivered a great experience.
The whole experience with Arlo & Jacob…
The whole experience with Arlo & Jacob has been excellent resulting in us receiving a lovely sofa yesterday. From the helpfulness of the Bath show room team, to the comms and finally the delivery and installation by Mark & Ian, it has been a great experience. Finally the quality of the sofa is also excellent
July 6, 2026
Unprompted review
Reply from Arlo & Jacob
Thank you for your lovely review. We're so pleased to hear you enjoyed the whole experience, from the helpful team in our Bath showroom through to the delivery and installation by Mark and Ian. It's especially wonderful to know you're delighted with the quality of your new sofa - we hope it brings you years of comfort and enjoyment.
From beginning to end
From beginning to end, why would anyone buy a sofa from anywhere else. Ashley & Connor Delivered the sofa today and could not have done more to help. Setting the standard for customer service in the delivery department. Thanks guys!
July 6, 2026
Unprompted review
Reply from Arlo & Jacob
We are so pleased our TLC delivery team gave such an excellent experience. Thank you so much for sharing.
Ashley and Michael were both…
Ashley and Michael were both professional and helpful. Nothing was too much trouble. Very nice guys
June 30, 2026
Unprompted review
Reply from Arlo & Jacob
Thank you for your lovely review. We’re delighted our TLC delivery team looked after you so well.
Excellent experience
Excellent experience recently with Arlo and Jacob - Jo in the Guildford store was a pleasure to deal with and very helpful, and the ordering and delivery process was very smooth and well run. Mark and Ian did a great job on the day of delivery. Thanks everyone, we shall be back!
June 30, 2026
Unprompted review
Reply from Arlo & Jacob
Thank you for your lovely review. We're delighted to hear you had such a positive experience, from Jo's help in our Guildford showroom through to the smooth delivery from Mark and Ian. We'll be sure to pass on your kind words, and we're looking forward to seeing you again.
Sofa delivery
Ashley and Connor delivered our two sofas at the expected time. They were friendly and respectful, and took great care in installing the sofas. They also provided helpful information on how to maintain the luxurious appearance of the sofas.
July 1, 2026
Unprompted review
Reply from Arlo & Jacob
Thank you for your lovely feedback. We're delighted to hear Ashley and Connor took such great care with your delivery and installation, and that they were able to share some helpful tips for looking after your sofas. We hope you enjoy them for many years to come.
Ashley and Conor were very professional…
Ashley and Conor were very professional smart on on time kept us posted with their expected times. Very friendly and professional individuals
July 3, 2026
Unprompted review
Reply from Arlo & Jacob
Thank you for your kind review. We’re so pleased our TLC delivery team delivered a great experience and kept you updated.
Sofa delivery
Ashley and Connor were fantastic- my road was shut so they had to lug the sofa up the road. Delivery was on time- many thanks
July 3, 2026
Unprompted review
Reply from Arlo & Jacob
Wonderful! Great to hear and we are so grateful you took the time to share this! We're so pleased Ashley and Connor went the extra mile and walked your sofa up the road to get to you. Thank you so much.
Mark and Haydn offered an excellent service
Mark and Haydn offered me an excellent service this morning with a call an hour before delivery and then a v straightforward delivery/install of 2x sofas. They were very warm and friendly, and super professional in their considerations of getting the sofas into the lounge safely and left the 2 sofas beautifully installed with plumped up cushions! Thank you
July 3, 2026
Unprompted review
Reply from Arlo & Jacob
Thank you for taking the time to leave such a lovely review. We're so pleased to hear that Mark and Haydn made the delivery experience a smooth one, from the courtesy call through to getting your sofas set up and ready to enjoy. We'll be sure to pass on your kind words - they'll be delighted to know their care, professionalism and attention to detail made such a positive impression. Enjoy settling into your new sofas.
Great product great service
Fantastic product that we are looking to spending plenty of time on. Burnt orange colour has changed the look and feel of our room. Customer service excellent from store (Gina) to delivery. We have a complicated back entrance that Mark and Ian did a stellar job delivering into. Big thanks to them for setting us up - really efficient and friendly service - If only all services were like that!
July 1, 2026
Unprompted review
Reply from Arlo & Jacob
Thank you so much for your lovely review. We're thrilled to hear your burnt orange sofa has transformed the look and feel of your room - it's such a beautiful colour choice. We'll be sure to pass your kind words on to Gina, Mark and Ian, who'll be delighted to know they helped make the whole experience a great one. We hope you enjoy many happy hours relaxing on your new sofa. 😊
Delivered on time efficiently.Mark and…
Delivered on time efficiently.Mark and Ian were friendly, polite and efficient. Lovely sofas exactly what we wanted.
July 1, 2026
Unprompted review
Reply from Arlo & Jacob
We are so pleased our TLC delivery team gave such an excellent experience.
Quality product and quality service
Elena and the team at Arlo & Jacob were amazing from our first visit through to our final order. A lovely store, beautiful product range and a very knowledgeable team giving great advice with patience and without pushiness, much needed when spending a lot of money on such an important piece of furniture for your home. Great in-store experience, tea, coffee, treats for the dog and kids, and also great follow up communication. We haven't received our sofa yet but have high hopes! Only 5 weeks from order to delivery too.
June 28, 2026
Unprompted review
Reply from Arlo & Jacob
That is wonderful to hear! We truly appreciate you taking a moment out of your day to share such kind words with us. Thank you so much!
Delivery as promised and assembly fast and efficient
The promised delivery time was spot on and the job was completed quickly and efficiently. Special thanks to Mark for his help today.
June 30, 2026
Unprompted review
Reply from Arlo & Jacob
Oh, what brilliant news to hear! Thank you for sharing this positive feedback!
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