Arlo Wolf Eyewear Reviews 402

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

These were my first ever pairs of prescription glasses as I've only just been diagnosed with short-sightedness. My friend recommend Arlo Wolf as it would save me money instead of paying for overpriced... See more

Company replied

Rated 1 out of 5 stars

The try at home was fast, but to send me a reading glasses it has been very slow... it has been 3 weeks (ordered 13th Sep, now 4th Oct) and I still didn't receive them. If there was a backlog, or if l... See more

Company replied

Rated 4 out of 5 stars

Good range of styles, great that you can try on prior to ordering. The online ordering process could be clearer and I would advise calling if your prescription is anything other than normal. Mine w... See more

Company replied

Rated 5 out of 5 stars

Purchased a few pairs of prescription glasses from Arlo Wolf. Quality for the price is excellent. What makes me want to go back is the excellent customer service. Matt is always great and responds... See more

Company replied

Company details

  1. Glasses Store

Information provided by various external sources

Our vision is clear: stylish and affordable eyewear direct to you. Try Before You Buy - Multi-Purchase Offers - You Buy, We Donate


Contact info

3.9

Great

TrustScore 4 out of 5

402 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Such great value for very well made…

Such great value for very well made glasses. Feel much sturdier than my previous glasses from Ace & Tate. Will be ordering all my glasses from Arlo Wolf from now on!

February 2, 2021
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Reply from Arlo Wolf Eyewear

Thanks for your feedback - it is very much appreciated!

Rated 5 out of 5 stars

Excellent service

Excellent service. Ordered my frames and then afterwards uploaded my prescription. Glasses came within a week and they were amazing quality and came with anti glare lenses. Very happy with them! Thankyou

January 29, 2021
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Reply from Arlo Wolf Eyewear

Thanks for your review Niamh!

Rated 5 out of 5 stars

I ordered my glasses after doing a home…

I ordered my glasses after doing a home trial. Once I put my order in it only took 6 days for my new glasses to arrive! Great service and will definitely use again!

January 28, 2021
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Reply from Arlo Wolf Eyewear

Thanks Cheryl - that's great to hear!

Rated 3 out of 5 stars

Average feedback

It is quite hard to see what the frames look like online, but items came really quickly and easy to return. Customer support was also amazing.

Confusing on when to send your prescription though.

January 27, 2021
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Reply from Arlo Wolf Eyewear

Hi Natalie. Thanks for your feedback. The prescription upload is after checkout. This is stated on the welcome letter, on the FAQ section of our website and during ordering. I'll raise this in our next team meeting to see if there are any other ways we can make this clearer.

Rated 5 out of 5 stars

Excellent service

Excellent service, and a good quality product. Home trial of glasses was very successful. I had two new pairs of glasses within 2 weeks of first being recommend Arlo Wolf by a friend.

January 25, 2021
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Reply from Arlo Wolf Eyewear

Thanks for your review and for your feedback.

Rated 5 out of 5 stars

They where very helpful and the try…

They where very helpful and the try before you buy worked well! My prescription was sent and the glasses I ordered where sent out in under a week! Great service would use again and recommend to family and friends.

January 25, 2021
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Reply from Arlo Wolf Eyewear

Thanks Trevor - your feedback is much appreciated.

Rated 5 out of 5 stars

Absolutely amazing customer service

Absolutely amazing customer service, just a shame I didn't find any glasses that suited me personally, even though obviously there is an amazing choice

January 23, 2021
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Reply from Arlo Wolf Eyewear

Thanks Paul - we hope you find your perfect pair next time.

Rated 5 out of 5 stars

I’ve been wearing glasses for over 10…

I’ve been wearing glasses for over 10 years now & I’ve always normally bought my glasses in shop but this time because of the circumstances I thought I’d try online for a change, they’re try before you buy service is amazing and just there general costumer service is amazing to. The glasses are a really good price point to!! :) so pleased with my glasses and I will defiantly be purchasing some more in the future! Thankyou arlo wolf :)

January 23, 2021
Unprompted review
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Reply from Arlo Wolf Eyewear

Thanks for your review Olivia!

Rated 4 out of 5 stars

Good

Thank you 😁😁!!

January 22, 2021
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Reply from Arlo Wolf Eyewear

You're welcome! We hope you love your specs!

Rated 5 out of 5 stars

Love them!

Absolutely love these glasses! Matt was also very helpful when I made an error on my order. Thank you

January 21, 2021
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Reply from Arlo Wolf Eyewear

Thanks Nic - we appreciate your feedback!

Rated 5 out of 5 stars

Great experience

Great experience - quick & lovely customer service via email

January 20, 2021
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Reply from Arlo Wolf Eyewear

Thanks Gemma - much appreciated.

Rated 5 out of 5 stars

Love Arlo Wolf

Love Arlo Wolf! The only place I buy glasses from now. Great quality and price and really good customer service

January 20, 2021
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Reply from Arlo Wolf Eyewear

Thanks for your review and support!

Rated 5 out of 5 stars

Already want my 3rd and 4th Pair

These guys are FAB! Gorgeous choice of glasses, in fact I was literally spoilt for choice. I wear glasses daily for all purposes and always struggle to find ones that I like, or ones that suit me, so the try before you buy helped so much - and the cost is also so reasonable! I ended up with the Gosling Amber for work and the brooklyn pewter as my dressier pair, they arrived today and I LOVE them. I already have 2 more pairs in ny basket and 2 pairs of prescription sunglsses too, ready to treat myself again! Thanks so much, I would reccomend to anyone x

January 13, 2021
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Reply from Arlo Wolf Eyewear

Thank you so much for the kind words!

Rated 5 out of 5 stars

First ever prescription specs!

These were my first ever pairs of prescription glasses as I've only just been diagnosed with short-sightedness. My friend recommend Arlo Wolf as it would save me money instead of paying for overpriced designer specs. I was so happy with the free trial option which allows you to try the frames at home before purchasing. I'm so happy with the final product - not only can I see much better watching Netflix but I feel cute whilst doing so!

January 13, 2021
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Reply from Arlo Wolf Eyewear

Thanks Loni - we are delighted to hear your feedback!

Rated 4 out of 5 stars

Glasses are perfect

Glasses are perfect. I couldn’t give a 5 as I received the wrong pair of glasses to start with and it took a while for the others to come through.

The customer service was amazing though

January 6, 2021
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Reply from Arlo Wolf Eyewear

Thanks for the review Toni - we are sorry that you initially received the wrong pair of glasses.

Rated 5 out of 5 stars

Ordering from Arlo Wolf was so…

Ordering from Arlo Wolf was so efficient! With there being a delay, on my behalf, with the delivery, contacting and answering my question was ever so easy. Would highly recommend!

January 4, 2021
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Reply from Arlo Wolf Eyewear

Thanks Aina - we appreciate your feedback!

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