Arlo Wolf Eyewear Reviews 402

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

These were my first ever pairs of prescription glasses as I've only just been diagnosed with short-sightedness. My friend recommend Arlo Wolf as it would save me money instead of paying for overpriced... See more

Company replied

Rated 1 out of 5 stars

The try at home was fast, but to send me a reading glasses it has been very slow... it has been 3 weeks (ordered 13th Sep, now 4th Oct) and I still didn't receive them. If there was a backlog, or if l... See more

Company replied

Rated 4 out of 5 stars

Good range of styles, great that you can try on prior to ordering. The online ordering process could be clearer and I would advise calling if your prescription is anything other than normal. Mine w... See more

Company replied

Rated 5 out of 5 stars

Purchased a few pairs of prescription glasses from Arlo Wolf. Quality for the price is excellent. What makes me want to go back is the excellent customer service. Matt is always great and responds... See more

Company replied

Company details

  1. Glasses Store

Information provided by various external sources

Our vision is clear: stylish and affordable eyewear direct to you. Try Before You Buy - Multi-Purchase Offers - You Buy, We Donate


Contact info

3.9

Great

TrustScore 4 out of 5

402 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent service

Excellent service. Excellent quality. Would fully recommend to anyone

February 19, 2021
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Reply from Arlo Wolf Eyewear

Thanks Lindsey - much appreciated!

Rated 5 out of 5 stars

Spec-Tacular!

Ordered the try at home kit which came within a week and loved the shape of them! Ordered a pair and they came the week after that!
Great service!

February 18, 2021
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Reply from Arlo Wolf Eyewear

Thanks for the review! We are loving the spec-tacular pun too!

Rated 5 out of 5 stars

Ordered the ‘try before you buy’ and…

Ordered the ‘try before you buy’ and then a pair of prescription glasses afterwards. The whole process was seamless. Easy to use, regular updates via email and text from the customer service team and the glasses are gorgeous! Would definitely use them again. Thanks :)

February 16, 2021
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Reply from Arlo Wolf Eyewear

Thanks Joanne - your kind feedback will be passed on to our customer service team.

Rated 4 out of 5 stars

Amazing Glasses

I used the try before you buy first and was amazing, made it very difficult to choose a favourite pair. I have now had my prescription glasses a couple weeks and absolutely love them! Arrived so quickly also, great company!

February 15, 2021
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Reply from Arlo Wolf Eyewear

Thanks so much for your review Paige!

Rated 5 out of 5 stars

Haven't bought from them yet but am on…

Haven't bought from them yet but am on my second give trial. Products are of great quality for the price and the home trial service is extremely efficient. Nothing to dislike here.

February 10, 2021
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Reply from Arlo Wolf Eyewear

Hi Adam. Thanks for your feedback.

Rated 5 out of 5 stars

Wonderful easy experience!

Wonderful easy experience!

I used try before you buy, really easy, all information was clear and concise and return postage included. Ordered two pairs, they arrived swiftly. Love my glasses and will definitely purchase again from you in the future.

February 10, 2021
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Reply from Arlo Wolf Eyewear

Thanks for your feedback Lucy!

Rated 1 out of 5 stars
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Reply from Arlo Wolf Eyewear

Hi Ben. Thanks for your review. I am sorry that none of the frames you wanted to try were available. You can sign up for notifications on the product page so once we have new stock, you will be the first to know. Thanks again.

Rated 5 out of 5 stars

Really great that you can try the…

Really great that you can try the glasses on at home before you buy. Arrived quickly and so easy to send back. Love the glasses :)

February 6, 2021
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Reply from Arlo Wolf Eyewear

Thanks for your review Laura!

Rated 5 out of 5 stars

So easy

Quick, easy and effortless from start to finish!

February 5, 2021
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Reply from Arlo Wolf Eyewear

Thanks Sonia!

Rated 5 out of 5 stars

Really good :)

Really fast delivery, and being able to try before I bought was great as well as its hard to know if a nee style of frame will suit! Really happy with them :)

February 4, 2021
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Reply from Arlo Wolf Eyewear

Thanks Beth - we are glad to hear how happy you are with your new glasses!

Rated 5 out of 5 stars

I never normally write reviews

I never normally write reviews, but this time I have! Exceptional service from you all. Arrived quickly and the quality of the glasses are of a very high standard. I’m so happy and will 100% use Arlowolf again in the future :)

February 4, 2021
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Reply from Arlo Wolf Eyewear

Thank you Helen - we really appreciate you taking the time to write a review for us.

Rated 5 out of 5 stars

Amazing service again

Amazing service again. This is my 2nd order and wouldnt hesitate to order again and recommend to family and friends

February 3, 2021
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Reply from Arlo Wolf Eyewear

Thanks so much! Our business thrives on referrals so thank you for spreading the word!

Rated 5 out of 5 stars

Faultless throughout!

Super efficient. I did the try before you buy & honestly the service was flawless.
I then decided on which pair of glasses I was going to purchase and again, a faultless service. Will definitely be using them again.

February 3, 2021
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Reply from Arlo Wolf Eyewear

Thanks Kayley - we appreciate the feedback and your kind words.

Rated 5 out of 5 stars

I ordered 4 pairs on the “try at home”…

I ordered 4 pairs on the “try at home” scheme. Lovely quality frames but unfortunately none suited me. Very easy to use the website and also great that the service is free. Would definitely look to purchase again in the future

February 2, 2021
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Reply from Arlo Wolf Eyewear

Thanks for your review - we hope you find your perfect pair with your next order!

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