Arlo Wolf Eyewear Reviews 402

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

These were my first ever pairs of prescription glasses as I've only just been diagnosed with short-sightedness. My friend recommend Arlo Wolf as it would save me money instead of paying for overpriced... See more

Company replied

Rated 1 out of 5 stars

The try at home was fast, but to send me a reading glasses it has been very slow... it has been 3 weeks (ordered 13th Sep, now 4th Oct) and I still didn't receive them. If there was a backlog, or if l... See more

Company replied

Rated 4 out of 5 stars

Good range of styles, great that you can try on prior to ordering. The online ordering process could be clearer and I would advise calling if your prescription is anything other than normal. Mine w... See more

Company replied

Rated 5 out of 5 stars

Purchased a few pairs of prescription glasses from Arlo Wolf. Quality for the price is excellent. What makes me want to go back is the excellent customer service. Matt is always great and responds... See more

Company replied

Company details

  1. Glasses Store

Information provided by various external sources

Our vision is clear: stylish and affordable eyewear direct to you. Try Before You Buy - Multi-Purchase Offers - You Buy, We Donate


Contact info

3.9

Great

TrustScore 4 out of 5

402 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

A* glasses

Arlo wolf are brilliant! Fabulous glasses and so easy to order! Highly recommend!

March 26, 2021
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Reply from Arlo Wolf Eyewear

Thanks Martha - we appreciate you taking the time to leave a review for us.

Rated 5 out of 5 stars

Great service

Great service, absolutely love my new glasses and the fact that I could try 4 styles on for free beforehand!

March 24, 2021
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Reply from Arlo Wolf Eyewear

Thanks Susan!

Rated 5 out of 5 stars

Great process

Great process - try before you buy. Chose 4 pairs of glasses to try and selected one pair to buy. Submitted my prescription and got my varifocals within days! Quicker and much more cost effective then buying from a high street retailer

March 17, 2021
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Reply from Arlo Wolf Eyewear

Thanks Janet - that's great to hear.

Rated 5 out of 5 stars

Ordered a home try on kit which was…

Ordered a home try on kit which was quick and easy. Managed to find myself some lovely glasses which I ordered and received very quickly. Love my glasses, thank you very much!

March 16, 2021
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Reply from Arlo Wolf Eyewear

You're welcome! We appreciate you taking the time to leave a review for us!

Rated 5 out of 5 stars

Great customer service start to finish

Great customer service! Reached out on Instagram and had great help. Absolutely LOVE the try before you buy option and loving my 2 new pairs of glasses! Great selection too...will definitely be back/recommending to family and friends!

March 13, 2021
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Reply from Arlo Wolf Eyewear

Thanks for the review Chloe!

Rated 5 out of 5 stars

If you need a reason to purchase, then this is your reason

The glasses look and feel so much more expensive than they are!

I was a little sceptical of them fitting properly with them not being brought in store but they are perfect!

I will defiantly be ordering another pair very soon!

March 9, 2021
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Reply from Arlo Wolf Eyewear

Hi Chelsea. Thanks so much for taking the time to leave a review!

Rated 5 out of 5 stars

5 stars

Great service, great glasses, would recommend!

March 9, 2021
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Reply from Arlo Wolf Eyewear

Thanks so much!

Rated 5 out of 5 stars

The service was amazing

The service was amazing! You get to test the frames first to see if it is a good fit! Then you can place the order. The process from order to delivery was fast and amazing! Will definitely buy it again!

March 4, 2021
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Reply from Arlo Wolf Eyewear

Thank you Manpreet - appreciate your feedback.

Rated 5 out of 5 stars

Would recommend

Good communication and really easy to order. Good quality frames and lenses, I’m very happy.

March 3, 2021
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Reply from Arlo Wolf Eyewear

Thanks very much for your review!

Rated 1 out of 5 stars

Poor service and misleading sample frames

The glasses provided in my final order were sized differently to the sample frames I tried.

I was also up-sold thinner frames via email, which I agreed to, only to find out once received that this extra £50 was non-refundable.

Terrible customer service for what appeared to be a well-reviewed company.

March 1, 2021
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Reply from Arlo Wolf Eyewear

Hi Josh. Thanks for your review. Whilst the frames are the same size wise, they may need adjusting to your particular needs. We did offer to send you a guide on how to do this.

The £50 lens upgrade is refundable. We did mention that the next day delivery postage you paid for was non-refundable. Once we were made aware of the issue by yourself, we sent you a pre-paid label to return the glasses at our expense and agreed to provide a full refund.

I'm sorry that you were not satisfied with the finished product, and I hope you can see that we have done everything possible to make the returns process easy for you.

Rated 2 out of 5 stars

Tried on 4 pairs of glasses

Tried on 4 pairs of glasses. 2 were warped and sat funny on my face and another pair didn’t really look like the pair pictured on the site so I’ve decided not to go forward with that order.

Shipping was fine though 🤷🏻‍♂️

February 26, 2021
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Reply from Arlo Wolf Eyewear

Hi Michael. Thanks for your review. Could you please provide an order number so we can look into this for you?

Rated 5 out of 5 stars

I bought two pairs both arrived and…

I bought two pairs both arrived and looked amazing, also look great on. Percription is perfect and the price was a steal! 5 stars 🌟

February 23, 2021
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Reply from Arlo Wolf Eyewear

Thank you so much Kali!

Rated 5 out of 5 stars

Great service

Fast efficient service, excellent buy before you try and ordering process. Great frames at an awesome price. Definitely recommend.

February 21, 2021
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Reply from Arlo Wolf Eyewear

Thanks Adam - your feedback is much appreciated.

Rated 5 out of 5 stars

The whole process is flawless

The whole process is flawless, with the try before you buy especially, I wore the glasses for a couple of days to make sure I loved them. With a strong prescription I was worried about thinning the glass down but it has been done perfectly, the glass is thin and the glasses feel really lightweight. 100% recommend.

February 21, 2021
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Reply from Arlo Wolf Eyewear

Great to hear. Thank you Charlotte!

Rated 4 out of 5 stars

Great communication, great price, great glasses!

Lovely glasses. Arlo Wolf respond very quickly to any concerns you may have which is very impressive considering how busy they must be during a pandemic. The only thing I would say is that the glasses took a little under 2 weeks to arrive, so be sure to have another pair of glasses on hand while you wait. However their website does state that it could take up to 10 working days until the glasses will be dispatched and they arrived at my door before their stated processing time so not an issue at all (also, I’m sure everybody is ordering their glasses online at the moment too what with Covid, so not too long of a wait really). All in all, very impressed with my glasses, the price and the excellent communication from the Arlo Wolf team. Great job Arlo Wolf, thanks for everything.

- One thing I would suggest is that the FAQ page needs some more information regarding thinning of lenses, I recommended your company to my friend but she has a -9 prescription so would need the lenses thinned, but we couldn’t find any information on if you offer that service or not.

February 21, 2021
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Reply from Arlo Wolf Eyewear

Hi Elizabeth. Thanks so much for your review. The feedback around the FAQ page is really useful, this will be raised at our next team meeting to see how we can give more improve this area of the website.

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