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Armishaws Removals & Storage Reviews 1,313

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making the moving process smooth and stress-free. The service is frequently highlighted as exceptional, with many people appreciating the efficiency and careful handling of their belongings, often noting that everything arrived safely and on time. However, some customers were dissatisfied with the management's communication and organization, leading to issues like unexpected charges or a lack of clarity regarding services. A few other people also felt that the pricing was ambiguous, and some experienced rude or aggressive interactions with sales personnel, particularly when trying to arrange their move or resolve issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Service

Consumers find service to be positive, with many reviewers praising the professional, efficient, and friendly... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the efficiency and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process stress-free and... See more

Price

Users describe ambiguous interactions with price. While some customers found prices very competitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company has been helpful and friendly throughout a long year of packing, moving, storing and moving again. The two people who packed and moved me out did so very thoroughly and both crews managed... See more

Rated 5 out of 5 stars

We used this removal company today and couldn’t be happier with the service. Alan, Rouan, Jamie, Rory and Arthur all worked incredibly hard from start to finish. Nothing was too much trouble, they we... See more

Company replied

Rated 5 out of 5 stars

Paul and Martin did an excellent job on both pack up and delivery. They were great at keeping in contact for timings and logistics, and really friendly, which also helps! They helped make the moving... See more

Company replied

Rated 5 out of 5 stars

Friday 14 November - pouring down! The crew managed to move me out without anything getting wet, spoiled or damaged - brilliant! Monday 17 November - sunny! The crew moved me in in super quick time, a... See more

Company replied


Company details

  1. Moving Company
  2. Records Storage Facility
  3. Shredding Service
  4. Storage Facility

About Armishaws Removals & Storage

Written by the company

Image description

Removals Made Easy

VISIT OUR WEBSITE CALL US EMAIL US OUR ECO PLEDGE

About Armishaws

With over 50 years’ experience, Armishaws Removals & Storage are the primary company of The Armishaws Group, a family-owned company. ‘Family’ is at the centre of all we do, we don't believe in 'one-size-fits-all' removals, instead we create bespoke removals packages, because we know that every move is as individual as you and your family.

It’s also why we’re planning for the future. As market leaders in providing greener removals, we’re planting 2,000 trees close to our Somerset HQ, to help offset the carbon emissions of our relocations. This is just part of our Eco Pledge to ensure your move doesn’t cost the earth.


  • UK Removals
  • European Removals
  • Packing Services
  • Short & Long Term Storage
  • Greener Relocations
  • British Association of Removers Member

Armishaws UK Removals Service

Written by the company

Why Move With Armishaws?
We could tell you that we're a BAR accredited company who offer the highest levels of customer service. We could explain our green credentials. We might tell you we've moved all houses great and small, from apartments at Kensington Palace to country cottages, penthouses to terraces. We might even explain we're a family-owned company who support local businesses. But we don't do flashy sales talk, we're happy to let our Trustpilot reviews do the talking for us.
Eco-Friendly UK Removals
• Market leaders in eco-friendly removals • We've planted 1,000+ trees • Over 6,000 hedging plants • Free cardboard box recycling service • We use recycled and recyclable materials • Our teams drive greener vehicles

Contact info

The trusted removals experts.

Get a fast quote for your big move.

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 62% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Sadly things were bad from the moment…

Sadly things were bad from the moment we arrived at our new home to unpack the first lorry. The funds were delayed which I know happens quite a lot and we didn’t get the keys until 4.30pm. This was one of the Lorrie’s with a second Lorry coming after the weekend I had a phone call from
The office saying the guys were leaving at 6.00pm with whatever was left on the lorry. We are 76 and 71 years old and if it hadn’t been my for daughter and her partner joining in up and down on and off the lorry we would not have got the items unloaded. I cannot fault the guys but the stress this put on my husband and I was horrendous and in all
The years that I had experienced of moving I have never had this happen before. Because the guys stayed an extra hour (from 5.00pm to 6.00pm) we were charged an extra £180. Read the small print on the contract peeps as no one explained that to us when we booked them. I would definitely not use this company again and if you use them be AWARE you will be left in the lurch if you do t have anyone to help get your items off. I was told by the second lorry team that we should never have been allowed on the lorry because of health and safety. 😳. A very very disappointing experience though I cannot fault the guys that looked after us. The second lorry came after the bank holiday weekend and we had no problem. But please BEWARE READ THE SMALL PRINT

May 23, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

We're always concerned to hear when a mover feels they haven't had the best experience with our service and have looked into the exact details of events on the day.

Our records show the move was scheduled for 1pm but unfortunately didn't begin until 4:44pm. Our team worked speedily and diligently, ensuring no items were damaged whilst doing their very best to make up for lost time, to prevent you from paying extra costs and completing the entire offload in under two hours.

They finished the move at 6:08pm. While this might have appeared to be the end, the driver and crew then had to travel back to the depot, offload and clean the vehicle, in the simplest terms, we have to pay our crews for the hours they work. We always do our best to avoid levelling extra fees where possible, on this occasion the time overrun was in excess of four hours (although the crew made up as much time as they could).

We would refute your claim that this is in 'small print' as we deliberately make it very clear on our contracts and it is discussed by our surveyors to ensure movers are aware, on the rare occasions our crews can't make up for lost time.

In regards to your family members entering the vehicle, they were repeatedly told not to enter climb the ramps or enter the vehicle but continued to do so at their own risk. Our crews are never confrontational and rather than do anything to further slow the move, they verbally tried to manage the situation by warning those concerned that they were putting themselves at risk and breeching the terms of contract. Their warnings were not heeded.

We're sorry to read that despite the outstanding efforts of our teams to recover lost time for you, you feel that paying them for the extra hours they worked was in some way unfair or unwarranted.

We wish your parents every happiness in their new home,

The Armishaws Team

Rated 5 out of 5 stars

I have used the Wincanton branch of…

I have used the Wincanton branch of Armishaws a number of times for moving and storage. Each time I have found all of the Armishaws team really helpful and proactive with any questions and requests I have.

I would like to say a special thank you to Harrison and John for helping my two day move go smoothly and calmly, and for helping take the strain away from me.

May 22, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Katherine,

We're always happy to assist and pleased to hear things all went well again. We hope all the unpacking goes just as smoothly.

Best wishes,

The Armishaws Team

Rated 5 out of 5 stars

Great customer service

Paul and Martin conducted our removals as part of a military move. They were punctual, courteous and polite. Would recommend!

May 21, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Gareth,

Thanks for giving the guys a review. We're really pleased your move went well and wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Excellent Service

Arranged my removal at fairly short notice with Armishaws. Ruth at head office was extremely helpful in sorting out the collection and delivery arrangements. Our uplift was on 1/5/25. The crew, Artur and 3 colleagues, turned up right on schedule just after 8am. They worked tirelessly and methodically to empty the contents of the house without any damage or accidents. They were all very professional and polite.
The contents were delivered the following day to the new address. The driver was again Artur, this time with one colleague Sam. It felt as though there should have been a third person given the quantity of goods, but undaunted the two chaps worked solidly on what was a very hot day to safely deliver our contents. Admiration and respect to both Artur and Sam who were a credit to Armishaws. No hesitation in recommending Armishaws and would certainly use again if I was crazy enough to move house again. Best wishes to all concerned.

May 1, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi 'Shoobee',

Thank you for your kind review. In respect to being 'crazy' enough to relocate, the old adage seems fitting 'You don't have to be mad to move home, but it helps'.
We're delighted it all went well even in the heat, although on moving day that's certainly better than rain. We hope the unpacking has gone just as well and wish you every happiness in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Harry and Ben did a fantastic job…

Harry and Ben did a fantastic job directing the team for a long move from Salisbury to Pembrokeshire. They packed everything on time, were professional, and made the move smooth.

May 9, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Mark,

Thank you for your review. We're pleased everything went smoothly and wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Would recommend

Darin and Doug were both great - really friendly and took real care with our belongings.

May 8, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Thank you for your review and best wishes for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Excellent and professional service from…

Excellent and professional service from first visit and quote, right though to the move. They were also very understanding when the first move date was pushed back 6 months due to chain collapsing. Look no further, these are the team for you.

May 8, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi CJ,

After a long, stressful wait, we're so pleased you're finally in (yay, you made it!!) and wish you every happiness for the future in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Unreservedly recommended

Darin, Alan, Artur, Rohan & Sean were all brilliant! Darin & Alan met unexpected circumstances on the packing day with much appreciated good cheer and the next day all worked with a will delivering on the hottest day of the year so far, even though the van could not be right outside the door. Darin managed to reassemble my very ancient and battered wardrobe probably into better shape than previously. I’m also grateful that all the cardboard boxes were collected very promptly!

April 29, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Jan,

Thank you for your kind comments regarding your move. We're pleased it all went smoothly and wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Job well done

Had a really good job done by Darin and Sam who were super friendly and helpful. They listened to our request well and were able to provide the service diligently. Would definitely use this service in future as well.

April 28, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Raj,

We're delighted you had a smooth move and we wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Thanks so much Sam and Ben

Sam and Ben were absolute stars and made our move in , which was complicated by a lot of stuff going into store, as smooth as it could be

April 28, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Sue,

Always good to hear about another 'smooth move', so thank you for your review and bet wishes for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Darin and Sam were fantastic

Darin and Sam were fantastic, friendly and kind. Efficiently moved our homes across the country, they were careful with our possessions and skilled with the difficulties that appears when moving oversize items out of small entrances. Friendly to talk to when on their allowed breaks and caring when it comes to the out of the ordinary situations, this was evident when I had a very tearful little girl that was overwhelmed. Darin as an experienced father knew how to make her smile and get excited about the move. Both went above and beyond to complete the move safely and respectfully. Highly recommend!

April 24, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Vincent,

Thank you for your review. We're always proud of our who really understand how tough moving can be, especially for little movers. We wish you and the family every happiness for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Sam and Darin were very helpful the…

Sam and Darin were very helpful the whole time was able to do it in 4 hours and were very kind and respectful

April 24, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Jade,

Thank you for your review. It's great to hear the day went well and we wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Very friendly, helpful guys

Sam, Rory and Wesiley were so helpful during our move. We had some trouble with getting the wardrobe up the stairs at the new house but they didn’t give up and tried multiple times, finally with success. Very friendly guys, will use them again and would recommend to friends/family

April 14, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Chloe,

Wardrobes vs stairs... A perpetual removals conundrum but our chaps always find a way. We're delighted you and your (stubborn?) wardrobes are finally in and wish you all the best for life in your new home.

Regards,

The Armishaws Team

Rated 5 out of 5 stars

Good job well done!

A very easy company to work with, efficient, helpful and friendly. John, Sam, Rory and Nick - who helped yesterday - were happy to help, and didn't stop (except when we provided them coffee!) Job was done quickly, with nothing damaged or missing. 5* Would recommend and use again!

April 16, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Sam,

Thank you for keeping the coffee mugs topped up, our guys are almost entirely powered by caffeine and Hobnobs. And thank you for your kind review, we're so pleased we could help and wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Excellent!

Excellent service from Armishaws from start to finish. Rob, Sam and Toby were extremely helpful on the day of the move and did an amazing job of lugging all our belongings around! Would definitely recommend them for removals.

April 10, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Clare,

We're delighted to hear the day went well. We hope the unpacking goes just as smoothly and wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

First class company. Efficient and polite.

Extremely efficient and very polite packers and removers.
Huge congratulations to the driver who had to reverse the lorry with the trailer containing our furniture down our road. It is quite narrow and has several bends in it. We were totally in awe of his driving skills.
Many thanks. We wouldn’t hesitate to recommend Armishaws. Excellent company. June and Peter Watts. G

April 2, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi June,

Thank you for your kind review. Yes, our drivers are a great bunch, (unless you're in the cab when they're singing). But we're delighted it all went well and wish you all the very best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Couldn’t recommend Armishaws enough

Couldn’t recommend Armishaws enough. Paul and his lads Luke and Raydon were brilliant, a real credit to the company. Everything was packed well and in good time, and all three of them were always in good spirits despite the cold weather.

December 4, 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Toby,

We're really pleased everything went smoothly and wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

A cheerful competent couple of chaps

A cheerful competent couple of chaps
Arrived promptly at 8.10 a.m Alan and Douglas. They were efficient, respectful and speedy. Luke joined them for a couple of hours, a speedy careful packer of treasured China. Arriving at the new house, furniture was quickly placed in the correct rooms and beds were re built. Roly Wes and Nick arrived to help and everyone pulled their weight and emptied the van. The only hiccup was the lack of a power drill to fix the bed and a set of Allen keys. This was not the fault of the removal crew as I had checked previously with head office and was assured that tools would be on the van. I was fortunately able to borrow some from a neighbour. The move went well and thank you to the admin staff, to Paul and the removal crew.

April 1, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Felicity,

Thank you for taking the time to leave a review. We're pleased to hear it all went well and will remind all our crews of the importance of ensuring each van leaves the depot with its tool kit on board. we apologise for any inconvenience this may have caused and wish you all the very for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Thank you to Alan and Dougie.

Thank you to the Armishaws team for assisting our move, in particular Alan and Dougie who were extremely helpful, professional and considerate. They kindly sorted out a problem with a wardrobe that needed delivering separately the following day, and were both very patient and understanding with a delay on our purchase which meant they had to work a lot later than planned. They made a stressful day considerably easier!

April 4, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi David,

We always aim to help reduce the stress of moving so we're really pleased to hear our crew helped things run smoother.
But now you're in, we hope the worries are behind you and you are enjoying life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Suffolk - Wiltshire (Darin & Doug)

This was a particularly stressful move for me as my husband was deployed and I was moving from Suffolk to Wiltshire with a small child and a poorly dog. Darin and Doug were amazing - nothing was too much trouble for them and worked till late in the evening to get everything done. I am so grateful for their hard work and professionalism. Pat the GM was also incredibly helpful, communicating with me every step of the way, which really put my mind at ease. Highly recommended! Thank you Armishaws Team! Bridget, Fynn & Humphrey

March 13, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Bridget,

We're so pleased it all went well, especially with the extra worries you had to deal with. We hope everyone is now back to full health and wish the four all the best for life in your new home.

Regards,

The Armishaws Team

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