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Armishaws Removals & Storage Reviews 1,313

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making the moving process smooth and stress-free. The service is frequently highlighted as exceptional, with many people appreciating the efficiency and careful handling of their belongings, often noting that everything arrived safely and on time. However, some customers were dissatisfied with the management's communication and organization, leading to issues like unexpected charges or a lack of clarity regarding services. A few other people also felt that the pricing was ambiguous, and some experienced rude or aggressive interactions with sales personnel, particularly when trying to arrange their move or resolve issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Service

Consumers find service to be positive, with many reviewers praising the professional, efficient, and friendly... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the efficiency and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process stress-free and... See more

Price

Users describe ambiguous interactions with price. While some customers found prices very competitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company has been helpful and friendly throughout a long year of packing, moving, storing and moving again. The two people who packed and moved me out did so very thoroughly and both crews managed... See more

Rated 5 out of 5 stars

We used this removal company today and couldn’t be happier with the service. Alan, Rouan, Jamie, Rory and Arthur all worked incredibly hard from start to finish. Nothing was too much trouble, they we... See more

Company replied

Rated 5 out of 5 stars

Paul and Martin did an excellent job on both pack up and delivery. They were great at keeping in contact for timings and logistics, and really friendly, which also helps! They helped make the moving... See more

Company replied

Rated 5 out of 5 stars

Friday 14 November - pouring down! The crew managed to move me out without anything getting wet, spoiled or damaged - brilliant! Monday 17 November - sunny! The crew moved me in in super quick time, a... See more

Company replied


Company details

  1. Moving Company
  2. Records Storage Facility
  3. Shredding Service
  4. Storage Facility

About Armishaws Removals & Storage

Written by the company

Image description

Removals Made Easy

VISIT OUR WEBSITE CALL US EMAIL US OUR ECO PLEDGE

About Armishaws

With over 50 years’ experience, Armishaws Removals & Storage are the primary company of The Armishaws Group, a family-owned company. ‘Family’ is at the centre of all we do, we don't believe in 'one-size-fits-all' removals, instead we create bespoke removals packages, because we know that every move is as individual as you and your family.

It’s also why we’re planning for the future. As market leaders in providing greener removals, we’re planting 2,000 trees close to our Somerset HQ, to help offset the carbon emissions of our relocations. This is just part of our Eco Pledge to ensure your move doesn’t cost the earth.


  • UK Removals
  • European Removals
  • Packing Services
  • Short & Long Term Storage
  • Greener Relocations
  • British Association of Removers Member

Armishaws UK Removals Service

Written by the company

Why Move With Armishaws?
We could tell you that we're a BAR accredited company who offer the highest levels of customer service. We could explain our green credentials. We might tell you we've moved all houses great and small, from apartments at Kensington Palace to country cottages, penthouses to terraces. We might even explain we're a family-owned company who support local businesses. But we don't do flashy sales talk, we're happy to let our Trustpilot reviews do the talking for us.
Eco-Friendly UK Removals
• Market leaders in eco-friendly removals • We've planted 1,000+ trees • Over 6,000 hedging plants • Free cardboard box recycling service • We use recycled and recyclable materials • Our teams drive greener vehicles

Contact info

The trusted removals experts.

Get a fast quote for your big move.

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 62% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The 3 young men

The 3 young men, Harvey, Ben and Sam who handled my removal on 10th March 2025 were very considerate, efficient and professional.

March 10, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Mrs Sturman,

Thank you for your review. We're delighted it all went well and wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

The company seemed to go out of their…

The company seemed to go out of their way to be helpful, prior to the move.
The moving crew were quick, helpful and cheerful and moved us with the minimum of fuss.

March 27, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Barry,

We're really pleased your move went well and wish you all the very best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Move to SW France

This was a rather complex move to SW France with goods collected from two locations. The transport teams delivered to & from UK Self-Storage on several occasions and performed an additional collection from the house. They were always professional, punctual, polite, friendly and careful with our goods. Due to a late change, we were unable to receive the goods in person in France. It is worth noting that Mikey, who was responsible for the delivery, communicated with us to confirm that everything was where we wanted and, sure enough on our arrival, our boxes were neatly stacked and loose items were easily accessible. Everything was left clean and tidy - we couldn't ask for more.
I must reserve a final word for Pat, who facilitated this over recent months. I appreciate our numerous discussions and all that you've done to help us - many thanks.

March 25, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Mr Giles,

Thank you for your kind review. We're really pleased to hear everything went well and wish you all the best for life down in the south of France. In particular, Pat has said he'll raise a glass to you (but expects you'll probably have a far better vintage down there).

The Armishaws Team

Rated 5 out of 5 stars

Wow what a service!

Wow what a service! We had the lovely Ben and Harry move us to our forever home in Devon from Wiltshire, couldn’t have asked for better movers! They were so attentive and made it light work for us. Absolute credit to the company!

March 26, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Catherine,

Thank you for your kind review, always nice to hear of another happy move. Most of all we wish you every happiness in your 'forever home'.

The Armishaws Team

Rated 5 out of 5 stars

Thank you for effort to deliver our belongings.

Thank you for the effort to deliver our furniture and belongings early. It helped us.

March 25, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Scot,

We're really pleased to hear it went smoothly and wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Excellent service

Excellent service - Luke, Sam, Harrison and Rob - arrived promptly, were fast and thorough to pack all the house contents. All worked extremely hard to ensure all the boxes and furniture were moved into the right rooms at the new house, beds assembled and furniture placed. Thank you!

March 20, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Thank you for your kind review. We're pleased it all went smoothly and wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Very Efficient

Great job was done packing and moving my goods into storage . All made a little more complicated as there are 2 locations for coming out of storage . Ben was great for 2 days and was very careful to make sure that the two destinations did not get mixed up . Would be very happy if Ben was in charge of the delivery part of my job . He was very ably assisted by Rafael, Harry ( who struggled through despite feeling very unwell ) and Toby .
Moving can be very stressful ( I’ve done it many times ) and it makes such a difference to have a great crew. Thanks guys !

March 20, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Jennifer,

We're so pleased the the big move (part 1) all went well. Thank you for your kind review, our transport will look at crew availability to ensure the rest of the move goes as smoothly.

Regards,

The Armishaws Team

Rated 5 out of 5 stars

Excellent service throughout

From start to finish Armishaws provided a great service from booking, to leaving us at the new house.
Alan, Rory and Shaun were a great team; they worked tirelessly throughout the day. Boxes were carefully packed with lots of padding to keep things safe, taking great care over fragile items and clearly marking the contents. They even positioned the flowerpots around the new garden which made it feel homely already! They used protection on the stairs and carpet which was reassuring too. Their friendliness, and sense of humour helped enormously for an anxious customer; we couldn’t fault them at all. Thank you

February 27, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Liz,

Thank you for taking the time to leave a review. We're delighted the day went so well and we wish you all the very best for life in your new home.

The Armishaws Team

Rated 4 out of 5 stars

Excellent customer service both before…

Excellent customer service both before and during our move. Thanks to Darin, Doug, Rory and Harrison

February 13, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Martin,

We're pleased it went smoothly and wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

The Armishaws removals team were…

The Armishaws removals team were brilliant and provided a smooth and efficient service. Ben and Harry were great and had everything packed up ready to go in 6 hours. They were very polite and were also amazing with my dog, who is usually very shy with new people in the house.

March 7, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Chloe,

We're really pleased Ben and Harry, were so considerate. We've almost got them house trained and are delighted they did such a great job for you (good boys... now sit!).

On behalf of the whole team we wish you and your four-legged family member all the very best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

A seamless move.

We’ve just had a seamless move from lincs to the south east, thanks to Ben & Harry. They contacted me early about their schedule and had the house packed up and ready to move in under 6 hours. Their punctuality was impeccable and they were happy to help move the furniture around once it was inside the house. Highly recommended.

March 6, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Goody,

Thank you for your review. We're really pleased to hear the move went well and wish you all the very best for your new life in the South East.

The Armishaws Team

Rated 1 out of 5 stars

The guys doing the work we're good but

The guys doing the work we're good. The management held us to ransom unloading half a lorry at their site and then charging us for another day as sale completion was delayed by one hour. It's obvious it was a planned upsale as the extra hour wouldn't allow them to unload half a lorry.

Edit: As you can see in their response they are now going to raise how much they charge again. Have already spoken to the BAR. The delay was not over 1 hour, we had told them upfront completion wasn't before 2pm and the guys at the site had garden access to unload plants.

March 5, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Mrs Mitra,

We always do the utmost to complete every move and work with every client for the best resolution. Our team had already stayed late to do their best to complete your move and we did everything in our power to stick to the original timeline you gave us, to make your relocation as stress-free as possible.

Unfortunately, the delay far exceeded the 1 hour you have stated. Your items weren’t unloaded at our depot. They had to be transferred to another vehicle overnight as the delay meant your move had to be completed the following day (vehicles had already been assigned to other removals and we had to ensure other customers weren’t affected by your delay).

At the time of writing, there are still more items yet to be delivered due to the extra time you have required. This has extended our service by two full days, for which we weren’t charging the full amount.

Thank you for bringing this matter to our attention in the various reviews you have now posted online. To ensure there is no discrepancy from the original quote (and overtime fees as detailed in your contract) as you have expressed, we shall now adjust your final statement accordingly.

Our accounts team will contact you presently regarding your outstanding balance.

The Armishaws Team

Rated 4 out of 5 stars

A mixed experience

A mixed experience; We had a lorry to take a load to storage one day and another to take a load to our onward address the next. Not enough boxes were delivered on day one so we struggled with package for for store and on day two only two chaps turned up which was completely inadequate (we had been told there would be more). Fortunately whilst we were pleased with Pawel, Rory and Rowan on day one, Harry and Ben on day two were extraordinary - they worked non-stop on the packing until after 7pm with commitment and good humour, followed by full day's drive and unpacking the following day. Disappointing organisation but full marks to the exceptional team

February 19, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Anthony,

Thank you for your feedback. We're sorry to hear your experience was anything but perfect, we shall review the loading preparations to find out exactly how many boxes were loaded to avoid future issues.
We're glad Harry and Ben helped put matters right and wish you all the best for life in your new home.

The Armishaws Team

Rated 1 out of 5 stars

Bad Experience

I booked Armishaws to undertake the packing of goods and to remove me to my new address.
Subsequently the agreed completion date was not met and I therefore I had to telephoned cancel and rebook.
It was not, made clear at the time of booking I would have to forfeit the full price of removals if I had to cancel within 36 hours, I believe this should be clearly stated in the quotation not hidden away in the terms and conditions.
I have since moved with another company, plus received other quotes from a few more companies and after this terrible experience from Armishaws I did check if they had this horrible clause in, they Terms & Conditions which none of them have.
So been warned a small clause in the Terms and Conditions can cost a lot of money like me.
My experience Armishaws has not been at all good and will not be recommending them to anyone.

November 28, 2024
Unprompted review
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Reply from Armishaws Removals & Storage

Hi zz s,

We couldn’t agree more, the cancellation terms should be clearly stated. That’s why they are verbally communicated by our staff during every survey. It’s why we draw attention to these terms and conditions, in writing, 7 times prior to any booking agreement being signed. They are once again restated at the time any client confirms their booking dates.

We fully understand your frustrations having been let down by your removal chain, but our sales team are in regular contact in the build-up to every move, where again we remind clients to only book once the move is 100% confirmed to avoid cancellation fees and prevent any costly mistakes.

These terms and conditions are laid out by the industry body, the British Association of Removers, to protect both those moving and removal companies.

Although it goes mostly unseen, there is a huge amount of preparation work that has to be carried out before every move. We go to great pains to make every client aware of the requirements of late cancellations. While we do all we can to assist where possible when late cancellations occur, as a company we simply couldn’t exist if we paid for the wages and materials on jobs that were cancelled with less than 36 hours-notice.

If none of those companies you mentioned had the cancellation terms, they will not have been BAR registered and not adhere to industry codes of practice. If you haven’t made your move yet, we would recommend you book with a fully registered BAR member.

We wish you all the very best with your move,

The Armishaws Team

Rated 5 out of 5 stars

Great support and help from the…

Great support and help from the Armishaws team throughout, from first visit to moving day. They certainly helped to make a stressful day alot less stressful! Particularly impressed by their polite management of members of public/neighbours when the vehicle blocked the road during loading/unloading.

February 17, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Gareth,

Thank you for your kind review. We hope the unpacking has gone just as smoothly and we wish you all the very best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Armishaws made moving day a success

Armishaws made moving day a success. Alan, Nick and Sam were great and couldn't have been more helpful going above and beyond what could have been expected. They were always cheerful and helpful, making moving day easy. Their estimator was very reassuring and we think it was great value too. Highly recommended. With Armishaws, you are in very experienced hands and nothing is too much trouble.

February 14, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Catherine,

We're so pleased it all went well and hope the unpacking is going just as smoothly. On behalf of all the crew and office staff, we wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Darin and Doug

The two guys Darin and Doug who moved my stuff were excellent at both ends, very friendly and got my stuff in and out in very good time and left no mess which was appreciated.

February 20, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Craig,

Thank you for your review. We're pleased to hear the day went smoothly and wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Downsizing

Having to move a large amount of Household items, the Armishaws removal team were excellent. The very helpful, efficient and friendly three man team of Alan, Sam and Rory made the stressful move so much easier. Thank you very much.

January 29, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Mr Weissinger,

It's always great to hear when our teams have helped take some of the stress out of moving day. So thank you for your kind review and best wishes for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Excellent move from packing to moving…

Excellent move from packing to moving our furniture and belongings,thank you Darin and Doug

February 19, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Ghale,

We're delighted to hear your move went well and wish you all the best for life in your new home.

The Armishaws Team

Rated 5 out of 5 stars

Sam and Ben were brilliant

Sam and Ben were brilliant: friendly, understanding and extremely efficient and professional. Moving is a difficult process, and they made it much less stressful.

February 5, 2025
Unprompted review
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Reply from Armishaws Removals & Storage

Hi Matthew,

We always aim to take the stress out of moving day, so we're delighted it all went well and wish you all the best for life in your new home.

The Armishaws Team

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