Best and easiest purchase I have ever made. The service from steven Kinnaird at east kilbride motorstore was above and beyond exceptional Everything explained crystal clear no sales pitches. Tell him... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have purchased through Arnold Clark previously and always found them to be very attentive and professional. We had a walkaround video of the vehicle before purchase and any minor defects were poin... See more
Company replied
Thoroughly recommend BYD Newcastle for your next car purchase….Seal U DM-i is superb and the staff at Scotswood Road were so helpful and accomodating. Big shout out in particular to Chris and Will who... See more
Company replied
Flawless service from beginning to end. Expert guidance by Keith Thompson in helping us make the right decision not just in relation to the model but the detailed specification. Nothing was too much t... See more
Company replied
Company details
About Arnold Clark
Written by the company
For over 60 years, Arnold Clark has been leading the way in the UK automotive industry. We now have over 200 UK branches, representing 27 manufacturers, and offer a choice of over 20,000 used cars on our award-winning website, ArnoldClark.com. We also take care of everything from rental and parts and servicing, to insurance and fleet management.
Start your searchArnold Clark
Written by the company
- We care
- At Arnold Clark, our policy is to treat all customers fairly and with the utmost respect, whether in person or on social media. Your opinion matters to us and we always welcome your feedback. Tell us what you think of our service on Trustpilot; what you loved and what we could do better. All of it helps us to improve as a company and to give you the best customer service we can. And, your reviews help other customers, too.
- Everything you need for your car
- As well as great deals on new and used cars, we also offer parts, servicing and repairs, as well as aftercare products, manufacturer-approved accessories and valeting services. Whatever your motoring needs, we can help.
- Arnold Clark Car & Van Rental
- With over 40 branches throughout the UK, you’re never far away from vehicle hire you can trust. From getting road trip-ready in one of our small cars to loading up a Luton van for the big move, we have a vehicle for you. Better still, we won’t charge you for any hidden fees and all our hires include comprehensive insurance as standard.
- Motability
- Arnold Clark has been part of the Motability scheme since 2006, and we’re proud to offer Motability advice and deals at all our franchised branches, with a wide range of vehicles to suit every lifestyle.
- Helping in the community
- As a company we always aim to give back to our local communities and support a number of grassroots organisations. We’ve partnered with charities such as the road safety initiative Good Egg, as well as Cash for Kids and the Kiltwalk.
Arnold Clark Upgrade Event
There’s never been a better time to upgrade.
Get two years’ free servicing when you buy a used car!
Or, get a home charger from just £549 when you buy a fully electric used car.
Don’t miss out – shop at ArnoldClark.com today!
Contact info
United Kingdom
- customerservice@arnoldclark.com
- www.arnoldclark.com
4.7
Excellent
191K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from start to finish
Excellent service from start to finish. The staff were friendly, professional, and knowledgeable, making the whole process straightforward and stress-free. Communication was clear throughout, and I was very happy with my purchase. I would happily recommend them to others.
June 17, 2026
Went to Arnold Clark to finance a car I…
Went to Arnold Clark to finance a car I had reserved, Alastair was very helpful and was professional throughout the whole process, he kept me updated regarding documents needed and on the day of collection the car was valeted and ready to drive away. Thank you Alastair
July 8, 2026
Arnold Clark
Everything was extremely easy and everything went like clockwork. Absolutely brilliant experience
July 10, 2026
Great and fast service
I was most pleased with the sales person explained everything clearly
July 4, 2026
Excellent ServiceAll the staff I met at the Chertsey…
All the staff I met at the Chertsey branch, were professional, well-informed & efficient.The cars I saw were immaculate.As an older person, I did'nt feel under any pressure to buy, with the result, I went & bought a car, which suits me perfectly.
July 6, 2026
Simon was extremely helpful and helped…
Simon was extremely helpful and helped us find the right car that ticked all of our boxes. He answered my many questions and was very patient! Very welcoming environment.
July 4, 2026
Best and easiest purchase I have ever…
Best and easiest purchase I have ever made. The service from steven Kinnaird at east kilbride motorstore was above and beyond exceptional Everything explained crystal clear no sales pitches. Tell him what you are looking for they see to the rest. Would highly recommend to anyone looking to purchase a car pop into east kilbride motor store and spk to steven Kinnaird or Stephen Daniels. Top service all-round
June 30, 2026
The salesman Ricky was fantastic
July 6, 2026
3rd time getting a new car with Arnold…
3rd time getting a new car with Arnold Clark now, so I think that speaks for itself. Always met with very friendly and helpful sales consultations. Finance always obtained to fit my financial needs.
July 7, 2026
Very helpfull ,listen to what I wanted…
Very helpfull ,listen to what I wanted found a car at right price ,Very smooth from start to finish ,Jason sale staff is always vety helpfull .
July 7, 2026
Good communication and great dealing of…
Good communication and great dealing of service provided by Natalia Froelke from start till end of purchase and handover was also smooth and welcoming.
July 7, 2026
Great purchase experience
A smooth and professional journey throughout the purchase of my new car, a special shout out to Dominic Scott at the South Street Branch in Glasgow for his help.
July 4, 2026
Jordon was knowledgeable friendly and…
Jordon was knowledgeable friendly and helpful throughout the process nothing was too much trouble.
July 5, 2026
An incredibly enjoyable experience
Such an incredibly enjoyable experience, well please with my purchase and the treatment I received 🙂👍
July 10, 2026
The branch at Morecambe was amazing so…
The branch at Morecambe was amazing so professional and helpful from start to finish thank you guys took the stress out of buying a car
June 27, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
From enquiry to receiving the car was…
From enquiry to receiving the car was very good and easy
July 8, 2026
Reply from Arnold Clark
Hi Julie,
Thank you for your feedback. We’re pleased to hear the journey from your initial enquiry through to collecting your car was straightforward and easy. It’s great to know you had a positive experience throughout.
Arnold Clark Team
First time experience iyi g a can on finance 🤩
My experience of buying a car on finance with Arnold Clark has been an amazing. I have a beautiful nee car at a price that suits my needs. The whole experience from start to finish was completely stress free. Ali my sales guy was really amazing, he got me a great deal. 😁
July 7, 2026
Fabulous new carGreat staff helpful pleasant polite and…
Great staff helpful pleasant polite and friendly professional
July 7, 2026
Reply from Arnold Clark
Hi Carol!
We're really glad we could make your visit to the branch such a great experience. If you ever need anything else from us, please feel free to give us a call or stop by.
Arnold Clark Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.