Arnold Clark Reviews 

Fantastic experience for start to finish. If anyone was to suggest going to see someone or going to a certain branch it would be to Stirling Vauxhall to speak to Islam, such a nice and friendly guy, thanks Islam.

Shaun Sommers was amazing he really looked after us we got a great deal on a lovely car and everything was made easy and simple highly recommend using these guys

The salesman, Kyle, looked after us through the whole buying experience. The ZS is a superb drive and we were as happy as can be driving our new car home.

I recently bought a car from Mercedes-Benz Grangemouth and the whole experience from start to finish was superb. I was looking initially at a few different cars and managed to whittle it down to two which I took out for a test drive. The staff were very accommodating and there was no hard sales pitch. I finally decided on the car I wanted. The buying process using the app was excellent. No faffing about with forms and paper. The road tax was organized on the spot, quickly by the salesperson. Everything was so smooth. My car was given to me polished and cleaned to a very high standard.
After driving about for a couple of hours I noticed a small chip on the windscreen. I popped back into the dealership and they acted on it immediately. A specialist was sent to my home a couple of days later to fix the chip. He did an excellent job and you'd struggle to find where the chip was. All in all, the experience with this dealership has been 1st class and I wouldn't hesitate to recommend it to anyone.

The consultant introduced the car in a professional manner.

I had a great experience at arnold clark with the lovely Steven didn't rush me it was a pleasant experience.

Excellent service from start to finish. Seamless purchase right through to delivery. Excellent customer service. All staff I encountered were fantastic. Duncan had been a dream. Chloe was super helpful and manager Adam the same. Faultless. Could not ask for more. Highly recommend.

I had a very positive experience purchasing my vehicle from Arnold Clark. The staff were friendly, helpful and professional throughout the process. They explained everything clearly, answered my questions, and made the purchase simple and stress-free. The car was well prepared when I collected it, and I am very happy with my vehicle.

Great experience from start to finish

I’ve had 2 cars from Arnold Clark but this time was so much better I didn’t have any stress with any part of it Zoe strang helped so much and dealt with it all and defo made me feel like I mattered and it wasn’t just about a sale

Bought a Toyota aygo from Arnold Clark in Linwood, Rin was amazing as a newly passed driver she really helped me find what was perfect and communication has also been amazing throughout! Couldn’t recommend more x

Always brought our cars from Arnold Clark.

Very pleased with our experience from Arnold Clark. Great sales team, very knowledgeable and happy to help with everything,

Arnoald clerk all staff provided excellent service throughout my visit. Every staff was professional, helpful, and made the whole experience smooth and enjoyable. Davian was also very good—friendly, attentive, and happy to help. Thank you all for the great customer service!

i bought my car form these guys every single of the the people in there so welcoming and not one slight issue, Jack Kinghorn sold me my car and it was the quickest and easiest process he was very helpful overall 10/10 experience.

Grrat team at arnold clark. Campbell the product consultant was great from start to finish. Highly recommend

Connor was great and made the whole process as stress free and easy as possible.

Went to purchase a brand new Renault 4 electric and trade in a dacia spring 74 plate cash purchase trying to low ball me on price off my car then pushing me into buying (Johnathon) bit bullying to be honest this was the blackpool Amy Jhonson Way branch walked away not impressed with the service received when cash buyers and price off car and first off said didn't have one in stock would be four months them mysteriously found one mmm definitely won't be purchase in next car from Arnold Clark after this experience

Collected car yesterday from Oldbury.
BIG thanx to Rick for helping me thru the process right from where I first spotted the car!
Ricks professionalism & attention to detail was fantastic.
I have no hesitation in recommending Arnold Clark to anyone looking for a new car.

I purchased my car through the Aberdeen Craigshaw branch and collected it from the Newcastle-under-Lyme branch on 19 May. Unfortunately, what should have been a straightforward purchase has turned into nearly two months of chasing for something I was promised.

When I collected the vehicle, I specifically asked whether it came with the charger and the complimentary service and MOT plan. It wasn’t until all of the paperwork had been signed and payment had been taken that I was told the service and MOT plan hadn’t been added. I also discovered the charger was missing.

Later that day, my salesperson, Bryce, called to apologise and assured me that both issues would be resolved. The charger eventually arrived, but almost two months later I’m still waiting for the complimentary service and MOT plan that I was promised.

Throughout this time, I’ve had to chase for updates myself, with very little communication from the dealership. Most recently, I was told by a member of staff that the store manager would call me back the same day. That call never came.

I was then informed that because I arranged finance through an external lender, I wasn’t eligible for the complimentary service package. This made no sense to me, especially as I had already been assured it would be added to my vehicle when I collected it. If it was a complimentary offer, why should choosing independent finance mean I lose out on something I was led to believe was included?

The most disappointing part of this experience has been the lack of communication and the failure to honour what I was told at the point of collection. I’ve spent weeks chasing a resolution for something that should have been dealt with from the start.

Buying a car should be an exciting experience, but instead it’s been frustrating and unnecessarily stressful. I expected much better customer service and after-sales support. I hope this review encourages the dealership to improve how it communicates with customers and honours the commitments it makes.