Arnold Clark Reviews 

190,804
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 22,162 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making the car-buying process easy and stress-free. The service provided is frequently described as excellent, with many appreciating the clear explanations, lack of pressure, and efficient handling of purchases. Reviewers are also very satisfied with the product itself, noting immaculate car conditions and useful additions like free servicing and MOT packages. However, some customers reported issues with product quality, such as scratches, paint touch-ups, or electrical faults appearing shortly after purchase. A few people also experienced poor communication and after-sales support, with unreturned calls and emails, and delays in resolving promised services or repairs.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their friendly, helpful, and... See more

Service

Reviewers highlight positive aspects of service, with many customers praising the excellent and flawless... See more

Product

Reviewers mention positive feedback about the product, with many expressing satisfaction with their vehicle... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful and efficient... See more

User experience

People report positive experiences with the user experience, describing it as fantastic, superb, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best and easiest purchase I have ever made. The service from steven Kinnaird at east kilbride motorstore was above and beyond exceptional Everything explained crystal clear no sales pitches. Tell him... See more

Rated 5 out of 5 stars

We have purchased through Arnold Clark previously and always found them to be very attentive and professional. We had a walkaround video of the vehicle before purchase and any minor defects were poin... See more

Company replied

Rated 5 out of 5 stars

Thoroughly recommend BYD Newcastle for your next car purchase….Seal U DM-i is superb and the staff at Scotswood Road were so helpful and accomodating. Big shout out in particular to Chris and Will who... See more

Company replied

Rated 5 out of 5 stars

Flawless service from beginning to end. Expert guidance by Keith Thompson in helping us make the right decision not just in relation to the model but the detailed specification. Nothing was too much t... See more

Company replied


Company details

  1. Car Dealer

About Arnold Clark

Written by the company

For over 60 years, Arnold Clark has been leading the way in the UK automotive industry. We now have over 200 UK branches, representing 27 manufacturers, and offer a choice of over 20,000 used cars on our award-winning website, ArnoldClark.com. We also take care of everything from rental and parts and servicing, to insurance and fleet management.

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Arnold Clark

Written by the company

We care
At Arnold Clark, our policy is to treat all customers fairly and with the utmost respect, whether in person or on social media. Your opinion matters to us and we always welcome your feedback. Tell us what you think of our service on Trustpilot; what you loved and what we could do better. All of it helps us to improve as a company and to give you the best customer service we can. And, your reviews help other customers, too.
Everything you need for your car
As well as great deals on new and used cars, we also offer parts, servicing and repairs, as well as aftercare products, manufacturer-approved accessories and valeting services. Whatever your motoring needs, we can help.
Arnold Clark Car & Van Rental
With over 40 branches throughout the UK, you’re never far away from vehicle hire you can trust. From getting road trip-ready in one of our small cars to loading up a Luton van for the big move, we have a vehicle for you. Better still, we won’t charge you for any hidden fees and all our hires include comprehensive insurance as standard.
Motability
Arnold Clark has been part of the Motability scheme since 2006, and we’re proud to offer Motability advice and deals at all our franchised branches, with a wide range of vehicles to suit every lifestyle.
Helping in the community
As a company we always aim to give back to our local communities and support a number of grassroots organisations. We’ve partnered with charities such as the road safety initiative Good Egg, as well as Cash for Kids and the Kiltwalk.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

191K reviews

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4.7

All reviews

(190,804)

21,144 reviews in the last 12 months

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Rated 5 out of 5 stars

Positive experience at Arnold Clark

I have had a positive experience purchasing my car from Arnold Clark both now and similarly in the past they have looked after me well. They are reputable and exude professionalism. The sales staff are polite, friendly and helpful. Its an all good from me….I would certainly recommend👍

July 7, 2026
Rated 5 out of 5 stars

I recently bought a car on finance from…

I recently bought a car on finance from Arnold Clark, and I had an excellent experience. Vikram Singh, who works there, handled all of my paperwork. He was very helpful, professional, and explained everything clearly, making the whole process easy to understand. He was patient, answered all of my questions, and made sure everything went smoothly. I really appreciate his excellent customer service and would highly recommend him. Thank you, Vikram!

July 7, 2026
Rated 5 out of 5 stars

EXCELLENT experience with Kevin Clark at Arnold Clark (Seafield).

Our salesman Kevin Clark was extremely helpful and knowledgeable of the different cars we were looking at and without pushing us one way or another, he helped us to get the right car for our lifestyle.
Also, we really liked that Kevin gave us the space to talk amongst ourselves and we didn’t feel pressured in anyway to make a purchase. This method was ultimately the reason we continued and bought the vehicle.
Well done Arnold Clark and well done Kevin Clark. 👍

July 8, 2026
Rated 1 out of 5 stars

Extremely disappointing experience.

Extremely disappointing experience.

I purchased a Volvo XC40 from Arnold Clark expecting a high standard of service from a well-known dealer and authorised Volvo retailer. Unfortunately, my experience has been the complete opposite.

From the day I collected the vehicle, I raised concerns about cosmetic defects, including scratches, and I very nearly refused to accept the car. I only agreed to take the vehicle after being assured that Arnold Clark’s Scotland team had authorised all of the defects to be rectified at their expense.

Shortly afterwards, the vehicle developed a serious fault where it cut out unexpectedly. I formally complained on 13 March 2026 and exercised my right to reject the vehicle within the first 30 days.

Instead of a prompt resolution, I have spent months chasing updates, dealing with delays and poor communication, and trying to resolve what has become an extremely stressful situation.

Following my recent social media posts, Arnold Clark has confirmed that my complaint has now been reopened and is being investigated again. I genuinely hope this leads to a fair resolution, but it is disappointing that it has taken so long to reach this point.

My review will be updated once the investigation is complete.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience buying my new car

Great experience buying my new car, initially it seemed quite daunting as it’s such a huge decision and like everyone making a big purchase, I wanted to get it right. I highly recommend Aidan at the Wakefield showroom, he was very professional (not pushy!) and very helpful & personable. Great deal, happy customer 😀

July 7, 2026
Rated 5 out of 5 stars

My second Car from Arnold Clark

This is the second car I have bought from Joanna at Peugeot Hamilton Road,her presentation of the car and listening skills go unquestioned. I ordered the car on Monday and took delivery on Tuesday lunchtime,what a service. Well done to Joanna and her team.

July 7, 2026
Rated 5 out of 5 stars

Friendly

Friendly, professional service from start to finish. Everything was well organised, and the collection process was quick and easy

July 9, 2026

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