Arriva Reviews 

Probably my last review as I’ll be sacked today. Two cancellations in succession left me high and dry. 6 times in the last 10 days this has happened. I’d throw myself in front of a bus if I could find one . Thanks arriva

Is it possible to have a bus that smells nice

I have discovered arrivas business plan for rationalizing bus routes. First they change a route to take a devious route which takes longer and users dislike. Then the service becomes unreliable with no shows and cancellations. So passengers stop using the service. So arriva say usage isn't justified so they cancel the service altogether.
Viz the 758 from Hemel, and the 20 , formerly the 320 from Hemel.
I try to use public transport as my small contribution to saving the climate but it seems I shall have to go back to my car, as the arriva bus services from Hemel Hempstead are so unreliable. So much for the senior citizen bus pass. Not much use if there are no buses.

Victoria Coach to Luton Airport. Bus failed to arrive, next took 2.5 hours to do the journey. Missed my flight had to book new flights, hotel, food, overstayed on Airport parking. £400 out of pocket !!!!!

1st bus is meant to come at 09.28 am which never came, 2nd bus at 10.00 am which didn't come again! What kind of service is that? I had to cancel my plans!! And they never got change, should always pay by card.give them a £5 pound note, the change goes into the drivers pocket always!!!! Worst service ever

Absolutely shocking

We need a reliable bus service on the Wirral . Arriva are a terrible service , grumpy staff , late bus’s . Greedy pigz
Get rid of Arriva get us a new bus service A S A P

I would like to know why the waiting room at Harlow bus station is still closed. please let's stop blaming Covid. I waited along with other passengers for the late departing 724 on Thursday this week in high winds and icy rain.
there is a perfectly good waiting room right there all closed up with no explanation or apology anywhere in sight.
please do better than this!

Why are these bus always being took off at evening it's disgusting they don't put it online only at the bus stop in Hemsworth west Yorkshire not everyone can afford at taxi to where they need to be on an evening I have to work nights my company I know for a fact won't pay my taxi fares there not that nice to do that for staff maybe for a boss. Looks like I'll have to look for another job now thank to this company as I know next month they stop running altogether on an evening and quite a few do get on an evening too so it's nothing to do with amount of passengers

I have complained over 4 times now, about discrimination by drivers. They are threatening disabled people, shouting at us and demanding we give them proof of disability. They are harassing the public, they are not logging these complaints.

It was just waste of time waiting at coldrige crescent and it's not for one bus but for different scheduled buses. No updates of cancellations poor kids after school waiting more than an hour and more It was so painful to see the elderly waiting for more than an hour in this freezing cold.

They just don't turn up and make me be half an hour late for work....
Unbelievable!!

Go to the dictionary, check the word awful, found it, check the example given in the definition,yes that's right " Arriva bus service is awful ".

Finally after a long time managed to finish work early but because of those clowns, all my colleagues who finished at the normal time are at home and I'm still walking because an uber will cost me £21 for just 02 miles, all of this because the bus No.02 didn't show up.

terrible service, often late and i miss my connecting train and get left stranded. They never apologise or explain why theyre late, they seem to completly disregard their customers.
get better

Absolutely terrible service. Cancellations with no explanation, no replacement buses, lost more than 2 hours every single time a train was cancelled. Today was the worst, where another train from Skjern to Herning was cancelled, and whats worse I got on the next train an hour later that was shown as at platform 2 at 17:18 and got on at 17:05. To my surprise now I'm on my way to Esbjerg and will be able to get to Herning 3 hours later than I should have been!

Edit: For the past year have had very few problems so I'm changing my review from 1 star to 3 stars.

Edit: Still a lot of problems but I'm changing this to 4 to offset the hate. It is okay most of the time.

This bus company is so bad it actually has more than one Trustpilot account. One is 1.2/10, the other is 1.3!!!

Not only are they rubbish in the UK, but also across the world, wow!

Caught bus from stop prior to Cherry Tree pub today as road closed due to sinkhole. The lovely driver Paul on the no 6 into town at approx 10.35am stopped as I put my hand out as I wasn't quite at the stop. Quite often drivers just passed and drove on, but Paul stopped gave me a few seconds to catch up and must say was very polite. Hence I asked him name make review. Thank you arriva.

Just really unreliable bus service. 8 hate that I have to rely on them, Buses just decide whether to turn up or not. Always late or just don't come at all. Really effects my working life!! Can't stand arriva

Bus 2A from Copenhagen central station to Refshaleøen 15.09.2021 time 5:50 he closed the door in front of my face and drove away. Sick

Very unpleasant experience! Bus drivers are extremely snobby and entitled, carrying themselves as if you should be grateful/in debt to them, WHEN YOU PAY FOR OVERPRICED TICKETS.
EXTRA charge for placing your bags in the luggage hold!!!
Little to no English, uncomfortable buses, late on their routes.
Overall, extremely poor - will make sure to never use again.