Arriva Reviews 

Those services are ridiculous, passing randomly time! But the MOST ridiculous is that lot of the drivers arw xenophobic! Do nor hesitate to make an official complain if you fall victim of a racial attack by a white supremacist driver!

Rudeee these drivers I am waiting at the bus stop and I am on my phone not realising the bus is almost here and the driver drives right past me without stopping and it's a 106 bus so the only bus that can go on that route now I have to wait for another. I'm super not impressed terrible service terrible bus company makes me sick and it's not the first time I'm not happy with them.

Just hope you never have to rely on an Arriva bus in Ratby, Leicester. Once again, another no-show. I normally drive but wanted to catch a bus into town, and once again the bus didn’t even show up. It’s an absolute disgrace.

I use buses number 444 and 446 to get the work and come back home at least 5 to 6 days a week.
I would like to say a massive thanks to all drivers who work on these buses. They always are understandable and helpful and passion. They ever let me down if I was slow in bringing up my E-ticket. 😊😊 And they always pull to the bus stop and waiting for me if they see I was late and running🏃‍♀️🏃‍♀️🏃‍♀️🏃‍♀️😅😅😅 towards the bus stop.
My experience in using these two buses is amazing. Thanks to all drivers 💐💐💐who made it for me.
Best regards.

Whoever runs ARRIVA is a ret@rd. Yes I said it. Come and sue me. But you will have to prove you are not ret@rded and explain why there are reduced busses and services starting today when more people will be starting work outside their homes?

It’s just going to be fun in the evenings when the bus flies past me with the “BUS FULL” sign twice before one finally comes along that is not “Full”. And that would be a 50min wait in the cold. So yes, ARRIVA CEO IS A RET@RD. I’m waiting for the lawsuit.

I get the 229 bus service from Gildersome regular. All I can say is the service is 5 star service, buses are always spotless, the drivers are very polite especially this morning I spoke with a lovely lady called karen what a lovely frilly lady. She was driving the 229 leaving Gildersome east view at 7.07am today

Left my house keys on one of their buses.Phoned "customer services" (as it is not possible to contact my local depot) and was told to go on line and fill a form in (whilst being locked out of my house!)..Then I would have to wait 48 hours to find out if they have been handed in!!..Thanks arriva,Ill sleep in my garden for two nights then!!...Whats wrong with contacting my local depot by phone to find out!?..and I could pick my keys up NOW!..USELESS AND UNHELPFUL.

Today travelled on 724 from Harlow to Heathrow, my journey began at Hertford, the bus disappeared off the scheduled board but I waited 15 minutes and yes, it showed up but other travellers disappeared when listing was removed from digital listing. Then horrified when 2 people aged 18 to 20 were allowed to travel on the bus with no masks, everyone else abided by the bus company request. Why didn’t the driver refuse them travel.? It’s should not be for passengers to challenge them. In future I will travel on the bus without a mask, far more palatable but selfish. Bus company you need to take note it needs to be enforced by the driver. Then when we reach St Albans still behind schedule, the driver left the vehicle to purchase a sandwich and a drink from a local shop, also without a mask. As key workers exempt? We arrived at our destination late but 5 minutes. Agreed not long, but not an experience to be worthy of safety.

Absolutely horrendous bus staff are rude refusing to give change back, disgusting attitudes needs improving ASAP before I take the way as a costumer treated further. Need more ethnic people driving the bus so there’s no discrimination on the 166 bus and also need to bring the 403 that comes at 3clock back

This review is based on the Arriva bus service - 13.05 from Robins Hood Bay to Whitby & 16.35 return. (19/07/20) Some passengers were allowed on both journeys without masks or face coverings. The drivers never said anything and i felt sorry for older vulnerable Passengers, who had to move seats and looked uncomfortable and distressed. Most had masks on, but those who didn't, should of been refused entry. Disgusting and illegal by this company, putting passengers in in danger. I will never travel on these buses again. I EMAILED A COMPLAINT TO THEIR HEAD OFFICE- STILL NO REPLY?

Wrote a complaint today after work. Dreadful experience. With the (bus driver) who knew it all yet knew nothing. NHS workers get free travel. Not my fault I work for them. I am not a nurse . However I work alongside them plus admin work has rocketed due to this pandemic. Made to feel like I was freeloading. I work 40hours a week within primary care, and look after my parents weekends by shopping for them. We are all at risk but nhs staff didnt ask for free travel yet we are extremely grateful. ..I was wet through after waiting ages as per for the bus. I smiled and greeted the driver anyway as its not his fault he isvlate. We all have to appreciate eachother. I got off feeling embarrassed and wet and tired but mainly disgusted. I have reported my journey and hope the driver gets given the facts about my nhs id card being genuine.
Anyways, My genuine NHS email account will be awaiting a reply from arriva. Stay safe.

8:20 -229 bus. Today.
This bus driver was absolutely awful,firstly he drove past me when I was clearly waiting for my bus with my arm out and then when my mom dropped me at the next bus (all the while he was speeding up to drive past us). When I got on the bus he proceed to say to criticise my mothers actions . This man isn't suitable for public service since he clearly no sense of what a respectful driver should be like . This actions made be feel awful and marginalised. I hope he doesn't drive this route again .

The bus driver stole my friends bus pass (his only way home) Then laughed at him. He scanned his pass and got on but then got push of by someone and then he tried to scan it again but then it got declined. Then the bus driver took his pass and said it was his now. DO NOT GO ON THE BUS THAT HAS THE NUMBER PLATE KX13DHC

The worst service i know of, majority drivers don't talk or provide updates, the app is useless and doesn't provide accurate information and the buses come and go when they please. Constantly breaking down and if you have somewhere to be you need to leave three hours early or make a different arrangement to guarantee getting there on time. All contracts from councils should be removed and an alternative company found.

I live in Saint helens, I get the 31 daily , however the buss are never on time sometimes never even show to begin with! It's because of this I'm late for work and
I am losing money cause of it , I tried to get An earlier bus BUT THAT NEVER SHOWN UP EITHER ! It's ok for them whe we lose money but they go on strike when they feel they are not getting paid enough, I lose money cause of this stupid company if there was another company I would use them in a heart beat, I've walked to town and got there before the bus ever shown up (bare in mind they are every 10 mins till 6pm mon-fri and the walk is 30 mins and I never saw one at all it's pathetic)

The Arriva drivers are disgusting in the North East🤮 Disgraceful.

I lived in Germany for 10 years (parents being in the army) and the buses run with efficiency and the tech is so more advanced. Arriva are a joke, 3 buses not turned up in 3 weeks without any way of knowing where the dam bus is. Kids standing out in cold for ages. I'm working, wife on medication kids losing vital education. Fault of Maidstone BC too sending kids to wrong school

Buses do not show up on time or at all. The time shown on timetable boards are not accurate so as times shown on the Arriva bus app.

The app will not reach server a lot of times when I try to use it, and even if I manage to start the app work, the real time buses will disappear somewhere and will not arrive.

Especially number 8 and number 9 in Milton Keynes.

I live in the small village of Drax in Yorkshire. Our bus route is subsidised. It seems that because of this, Arriva thinks we deserve a third class service. On the first day they took over from the wonderful TransDev (why did we have TranDev taken away from us!) - they were late. The driver was rude (an often are now) and reduced an elderly lady in the village to tears. And since then, from my personal experience, they have on several occasions failed to run a bus at all, leading me to have to get an expensive taxi to work. They are ALWAYS late and never a word of apology from the drivers. I have not once, since they started the run, managed to catch my usual train to work. A few years ago there was a postmark on our letters "Arriva- serving Yorkshire right " What have we ever done?!

I have complained directly to Arriva on a number of occasions on issues such as disappearing buses, late busses, plain old no-shows and non-existent customer service. Each and every time I have been shrugged off, dismissed, and even one time I was called a liar by their customer service team! I mean the whole thing is just a joke. A terrible, soul crushing joke - when all you want to do is get to and from work. I don’t enjoy waiting 2 hours at a bus stop, I don’t enjoy having buses drive right past me at stops despite we waving frantically for them to stop. I don’t enjoy their customer service stating the bus I catch doesn’t exist (oh yes, their CS team stated there was no 201 service in Kirklees when I complained. What bus have I been catching every single day then??? Unbelievable!) I have written to my local MP regarding Arriva as well but nothing is changing. They have a monopoly in this area and don’t care one jot about their long suffering, freezing cold, overpaying customers!