ArtGlassVista.com Reviews 

732
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Ordered an expensive art glass product (Polar Candleholder) which got cracked after a while. It turned out it was some kind of production error. After some waiting Artglass Vista contacted Kost... See more

Rated 5 out of 5 stars

Huge range of products that are expertly packaged to arrive safely wherever in the world they are destined to be received. 100% of our orders have arrived intact, even the finest crystal. Currently th... See more

Rated 5 out of 5 stars

Great 5 star experience. Quick delivery, excellent customer service, highly recommend. Bought a set of 4 wineglasses and unfortunately one arrived with a chip and crack in it. I saw it as soon as I op... See more

Rated 5 out of 5 stars

The goblets arrived in perfect condition. By using FEDEX we only waited a few days. Very impressed by your service and that of FEDEX. Will definitely be continuing to do business with your company.... See more

Company replied

Company details

  1. Interior Designer

Information provided by various external sources

ArtGlassVista has a wide assortment of handmade art glass and stemware from the world-renowned glassworks in Scandinavia. We have the full assortment from Kosta Boda, Orrefors, Mats Jonasson Målerås, Magnor, Vas Vitreum and Bergdala. Immediate dispatch and fast delivery. 30 days right to return and money back guarantee on all orders.


Contact info

5.0

Excellent

TrustScore 5 out of 5

732 reviews

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5.0

All reviews

(732)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Parcel arrived broken -> Received new parcel

Edited:
Recent review: Customer service came in touch. They’ve sent me 4 new whiskey glasses within 5 working days. Thank you Art Glass Vista!

Older review: Ordered a set of 4 whisky glasses as a Christmas present £65 (73€). The parcel arrived 5 days later broken with no fragile stickers on it. I emailed them straight away but they still haven’t replied and I have doubts if I will have a refund.
Very disappointing customer service.
Definitely won’t order again.

December 27, 2019
Unprompted review
ArtGlassVista.com logo

Reply from ArtGlassVista.com

Dear Stefania,

We are glad to hear that you are now satisfied with your purchase.
Sorry to hear that your email has gotten into the wrong inbox for some reason.

Anyway, you are always welcome to contact us anytime if you need assistance.

Have a nice day ahead!

Best regards,
ArtGlassVista, Customer Support

Rated 4 out of 5 stars

Ordered easily and arrived within time…

Ordered easily and arrived within time frame. A lovely gift.

December 27, 2019
Unprompted review
ArtGlassVista.com logo

Reply from ArtGlassVista.com

Dear Chris,

Thank you so much for your Feedback.

We are thrilled to hear that you are satisfied with your purchase and that you like the product.

We always try to improve with our service. What can we do better next time to deserve the 5 stars review?
Feel free to send us an Email to info@artglassvista.com.

Thank you and have a wonderful day ahead.

Best regards,
ArtGlassVista Customer Support

Rated 1 out of 5 stars

The worse site I ever been bying from!!

The worse site I ever been bying from!!
The old one was about 1000 times better.
I cant change where to send the product.
I cant change the way to pay...

I give up... you have competitors. Thank god!

December 17, 2019
Unprompted review
ArtGlassVista.com logo

Reply from ArtGlassVista.com

Dear Ola,

Thank you for your feedback.

We appreciate your feedback, currently we use Klarna Checkout for all our payments in Sweden.
Therefore this is not something that we prevent, this is something that Klarna does not approve to order from Sweden to another country.

We are sad that you did not manage to solve this, it should be possible in the English website.

You are always welcome to contact us for anything.

Best regards,
ArtGlassVista, Customer Support

Rated 5 out of 5 stars

I love purchasing Swedish designed/made…

I love purchasing Swedish designed/made Swedish glass, giving it as unique presents to friends. All items are perfect and beautiful. Great communication regarding inventory and order statue, combined with rapid shipping to USA.
Thank you

December 13, 2019
Unprompted review
Rated 2 out of 5 stars

The carrier used buy this company Fedex…

The carrier used buy this company Fedex is the pits on service and standards delays in delivery when the vans have gone passed the address still not delivered left packages in the rain you can not find packages no card left damaged opened packages what does it take to get it right words don’t fit the bill action is required

December 13, 2019
Unprompted review
ArtGlassVista.com logo

Reply from ArtGlassVista.com

Dear Maureen,

Thank you for your feedback regarding your purchase with us at ArtGlassVista.

We are very sad to hear that you had such problems with FedEx regarding your order.
We are always trying to improve our service and in order to be able to assist you with the shipment you are always welcome to contact us for anything at info@artglassvista.com.

If there is any kind of damage on the order, please contact our customer support as soon as possible to assist you with this.

Otherwise, I hope our service was atleast as expected.

Best regards,
ArtGlassVista.

Rated 5 out of 5 stars

Excellent Service

I ordered from the UK, and found it very easy to do. No problems with the website or payment procedure. Items arrived safely, properly packed and on the day advised.

An excellent service. Would definitely use ArtGlassVista again.

November 23, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product, helpful communication and efficient transport. Very good value - what more could you want.

October 23, 2019
Unprompted review
Rated 5 out of 5 stars

Birthday Gift

I bought this glass globe as a birthday gift for my wife who loves glass sculptures, I have in the past purchased another of these globes so this one will fit neatly into her collection. The globe is beautiful,the colours are spectacular and clear and with the addition of a light box to illuminate from below will look amazing.
I would definitely recommend buying any of these items, the process is easy and being able to track the package is great.
S Buchanan.

October 23, 2019
Unprompted review
Rated 4 out of 5 stars

The candle holder is beautiful

The candle holder is beautiful. I own lots of your glass and the quality is always good. I dropped one star simply because Federal Express's delivery was poor, as was their communication when I rang them. I was told a time for delivery twice, first Saturday 12th, then Monday 14th and I stayed home both of those days. Finally, I was advised delivery would be on Wednesday 16th October, and I have at last received the item. May I suggest you put in a complaint, as the courier service was not very good

October 18, 2019
Unprompted review
ArtGlassVista.com logo

Reply from ArtGlassVista.com

Dear Gaynor,

Thank you for your feedback.

We are thrilled that you are satisfied with the items you purchased.

This is very sad to hear that FedEx service is causing your experience with us to be not 100% as expected.

We are glad that it was delivered at the end and we will make sure to forward your feedback further to them.

Lets hope that your next purchase will be more successful when it comes to the shipment.

Have a nice day ahead!

Best regards,

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