I'm not sure if Arthur have recently invested in their support, but the two issues I have had recently have been dealt with so professionally and promptly, it was amazing! Nigel was brilliant, so help... See more
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The support from the team at Arthur has been second to none. We have had lots of questions and needed a ton of guidance whilst setting up and can't fault the service we have received, particularly fro... See more
Company replied
I was charged twice for one reference. This has never happened to me in 100 tenancies, so I can forgive the odd error, even though it is systematic ... and in theory my business relies on this system.... See more
we where forced to move to Arthur as our old property software company where bought out by them, there is nothing but problems, system crashing, slow downs making it useable for almost two weeks, unex... See more
Company replied
Company details
Written by the company
Arthur is a cloud based property management solution, supported by apps, that gives users an unprecedented level of control over their portfolios by bringing agents, tenants, owners and contractors together on one platform. With an open API, Arthur offers the very best online property management tools in one seamlessly integrated bundle, including Xero, Zoopla, Rightmove, OnTheMarket and many others.
Arthur online
Written by the company

- We are constantly innovating to make managing tenancies easier for all concerned and we need your help to do so!
- I wanted more free time!! I wanted to be more efficient!! I wanted to look more professional!! “With Arthur’s unique approach I achieved this and more. My tenants could not believe that they got an app when they moved in” Sarah (Portfolio Landlady)
Contact info
Unit 2 Iron Bridge House, Bridge Approach, , NW1 8BD, London, United Kingdom
- +44 (0)20 7112 4860
- sales@arthuronline.co.uk
- www.arthuronline.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 2 weeks
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Arthur is a great platform for…
Arthur is a great platform for landlords who manage their own portfolios. There is always help at hand as well. Can't imagine doing this without them. Special thanks to Ming. Good job, thank you
Anthony Hollinshead - Financial support
Had some problems with how my invoices were turning out and couldn't get into contact with anyone at Arthur. I needed to send the invoices out on the next morning so time was of essence. Finally got through to some help and it was Anthony Hollinshead who helped me. I explained the problem late afternoon and it was sorted by 6:30pm the same day! I managed to send the invoices out the next morning on time. Anthony was superb and fixed the problems promptly. Would highly recommend getting help off Anthony for financials as I certainly will be.
Aleesha was superb
Aleesha was superb. I started my enquiry via the website chat and Aleesha had no probems in calling and guiding me through to a successful conclusion. Superb customer service and product knowledge.
Really good
Really good. Knowledgable and super helpful. Keep it going.
Great customer support
Our company has been using Arthur for just over a year, and I mainly access it for reporting purposes within the business.
Arthur team are very knowledgeable and always very prompt to respond. Kevin Paul has been very helpful in creating and amending custom reports to meet our reporting requirements in the last few months - quick, efficient and with great attention to detail.
Sai & Nigel helped resolve an error…
Sai & Nigel helped resolve an error that came up.
Clear, concise and friendly.
Perfect customer service.
Custom reports
Kevin Paul was brilliant and created a custom report giving me exactly what I needed, and in a really good timescale as well. Very impressed.
Sai was as helpful as always
Sai was as helpful as always and sorted out all the modifications needed in hugely effective and timely manner.
Great help
Great help from Sai. Resposive and solved my issues straight away!
Sai has been very helpful and responsive
Sai has been very helpful and responsive. We've only started working together on Arthur but he has been readily available and eager to help and make changes. Thanks.
Lukas is an amazing support
Lukas is an amazing support! He knows the system and always friendly and willing to help! Arthur you have the best support team!
Software and training
I had training session with Megha Patel and I just want to say that she was brilliant, friendly and helpful
I have bit sceptical about this software at first but the more time I have spend on it it started to make much more sense for me.
During the training:
All my questions have been answered and I have learned so much.
I can only recommend this software to everyone because it is going to make your life so much easier and defiantly make sure to book a training session as only then it dose make much more sense
Nigel helped me amazingly
Nigel helped me amazingly, very fast, he coordinated with a few teams, super helpful.
Tutorial With Rayan Alim
I had a tutorial with Rayan Alim at Arthur and he was extremely helpful. He understood my queries, was proactive in his suggestions and made alterations to my set up during the tutorial and after it had finished. He helpfully suggested recording the session which I will definitely look back on and has made it easy to come back to him for more advice, should I need it.
Brilliant property management and support
We have used Arthur since starting our property management company in 2018 and the software has improved massively in that time. Really happy with the quality of the product and support. Nikoleta is our dedicated contact and is nothing but helpful and supportive and Kevin has been fantastic with helping us with bespoke reports which have saved us countless hours - cannot recommend them enough.
Too many bugs
Too many bugs, without consideration for the imact the system not working has on our business. We have had Data issues (where people can see data they shouldnt be able too), search not working, statements dissapear.... don't feel particulaly valued.

Reply from Arthur
Nigel was super helpful and went above…
Nigel was super helpful and went above and beyond to try to resolve an issue for one of our property owners! Thank you Nigel!
Thanks Nigel for all your help!
Great support from Anthony today
Great support from Anthony today! Very patient and helpful.
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