Arthur Reviews 

As a tenant, it seems that the app has been used as a way for the management company to ignore issues raised. I have twice raised issues through the platform which have been marked as “in progress” without any reply, only to chase them up months later.

Amending original post as it appears to be the only way to respond to “Arthur’s” reply. I would hasten to point out that Arthur has no help- line/ department dedicated to assisting tenants (I know this because when I managed to get through to someone on a dedicated client line they told me as much) and I have yet to have a reply to any of the in-app tech issues I have raised over the course of my tenancy. A pro-tenant function would be a way to determine whether an issue raised to management regarding a repair has been viewed- this would allow tenants to determine if their concerns are being ignored or if there is some technical difficulty. And whilst the offer to look into my issue is welcome, it is the antithesis of the response I had from the company when I contacted them last Friday (23/09/2022) before posting this review

I am semi-retired and not very IT literate. A change in system has been my biggest fear but Anthony & Nicoleta have been beyond brilliant in their patience with me, zoom meetings at a days notice, e-mails showing me specific video's to my questions and much more. FIRST CLASS and made an old man filled with fear a lot less anxious.. Thanks

We have REALLY struggled with our migration to Arthur, it is massively complicated. However Anthony has been so helpful and patient and available to help us with our despair. If only we could employ him to help us all day every day!

We recently migrated to Arthur and I can only be honest here and say that we are not enjoying it at all. Arthur may be a great system but it seems very over designed for use by us luddites who find the processes very heavy handed and clunky and if it weren't for Anthony I think we would be despairing more than we are. However I am sure we will get used to it eventually with his patience and a bit more training. He has been so helpful it cannot be measured in a single review.

Not liking change I have found it very daunting migrating to Arthur from Tilt however Anthony has been more than helpful in explaining various aspects of Arthurs financial side. He rings me and books zoom meetings to answer any of my questions and is very understanding, its a relief to know he is there for continuous support.

I'm still having issues with reports and work orders and find there not as simplified as they were on Tilt but hopefully I will be able to rectify this with Anthony so its suits my company needs. Again Anthony your a star.

Anthony has been a massive help for me whilst the migration of our business to Arthur has taken place. Extremely knowledgable, helpful and always willing to help out with any questions that came up.

We have just migrated to Arthur from Tilt and I have initially found it very overwhelming as this system is SO much more complicated.
I have only been using it for 2 weeks but it is a user-friendly system. Complex but good. Many, many thanks to Rayan, he was EXCELLENT! Really friendly, patient and really cares to deliver a great support and customer care. Thank you again Rayan! I am sure I am not done yet so expect a few more calls/emails from me ;-)

As one that doesn't do well with change initially I found the change over to Arthur very daunting and lacked in my own confidence. I have spoken to Anthony on a few occasions how has always reassured me, been very patient going over things at my pace and checking my understanding. Excellent customer service skills coupled with unquestionable knowledge of Arthur.

Sai was great today. very helpful and knowledgable.

Thank you Sai

Fantastic product great customer support service with a smile always very helpful and happy to help and go the extra mile. As a business we understand its not just the product that needs to be great but the after sales service.

I would highly recommend Arthur.

Thank you Ella for putting up with my constant questioning :)

Sai was very helpful and solved my issues quickly and effectively.

Having just migrated to Arthur from another company I have found it very hard going as the system is so much more complicated than the one I used previously. I have only been using it a month so it is early days and I think with the help of Anthony I will get there! Anthony has been so patient with me and understands how I grasp concepts and has been careful to explain things to me so that I really understand them. THANK YOU

A very good support team. The learning curve on the software is a little steep but very good.
All of the team I have spoken to including Anthony and Shenice have been very helpful in resolving any issues.

Generally speaking the software works as advertised. The support and having to pay for it plus the vague descriptions of automation actions is madness.

As a subscriber and user I expect to be able to SPEAK to someone not just email and having to PAY for support for the very software I am already paying for is disgusting.

This model of PMS is unhelpful to the very clients it purports to serve.

Having used Arthur over 4 years ago I was astonished when I returned to discover the issues with the tenant communications have not been resolved. Locating something communicated with a tenant is like finding a needle in a haystack.

The financial element of Arthur is the only one that keeps me here.

Not only do I, my team and tenants love the functionality on Arthur, the Arthur team have been fantastic helping my issues of recent. Couldn't ask for anything more from a service.

Very helpful and patient. Thanks to Anthony for fixing our issue with Xero and Arthur.

Thanks a lot ! I recommand

Great support as always.

Anthony Hollinshead really looked after me and showed me what I needed to do.

Good job!

Chris

Arthur keeps on improving their service! Albert helped me today in addressing all my enquiries and stayed in the chat to resolve most of our concerns. He's amazing!

Moving onto a new software can be daunting, frustrating and a lengthy process but Arthur make this as seamless and painless as possible.

Our trainer Sai was really patient with us and went over and above to solve any issues that arose. Thank you for all your help!

Stephanie and the Regalmain team

Excellent online support- a super talented advisor named Kevin helped me with creating a bespoke report for my company. Absolutely outstanding customer service support!

Alice