Arturia Reviews 

Great experience! they got the replacement potentiometer i needed, even if understaffed. very friendly. <3

Terrible Customer Service and after Sales support.

I am very satisfied with the service provided. The guarantee on my MicroFreak had expired and my local retailer could not assist me. I contacted Arturia and within a few weeks I received a new board which i installed easily. Very happy to have my unit back to life !

Review for Keylab 49 with VLab

Sound quality 5
Interface 5
Cost 5
Integration 5
Customer support 5
Incredible customer support. They offer easy access to it. answer your emails promptly. basically everything all other company don't.
Vive Arturia!

Keep it up guys. Amazing work!

Ps : just check native instrument miserable score and reviews. And you'll get an idea. They don't even play in the same league. Yet, everybody talks about. that's called marketing. Or BS depending how you frame it.

This company is really awesome i use their products as in software and hardware. And i would recommend them to everyone who wants simple solutions in their workflow. Thank you team Arturia !

Recently I Contacted Arturia Support, Due to an issue with my AudioFuse Wire being faulty! They was very polite & helpful made me feel valued & appreciated!
As a Customer, & They offered to send me a new lead!
The Arturia Support was friendly & supportive!
A joy to deal with! Much better than other companies I have communicated with in the past

I'm looking forward to receiving it free of charge!
Thank You, Arturia & Arturia Support....

The support was outstanding! The speed a manner that the support team worked on my repair was excellent.
They managed to turn my repair around in 3 days and that included the shipping to and from France from the UK.
I have full confidence buying anything Arturia in the future.

My Minifreak had an odd gain imbalance between the left and right outputs. After some back and forth with Arturia's responsive support team they had me send the unit back for repair where they quickly confirmed the issue and decided to send me a brand new unit! Really great experience all around.
Thanks for taking good care of your customers Arturia!

I'm an Arturia Keylab MKII 88 user. I liked this product so much that I decided to also purchase the 49 key version as a portable keyboard / synth. I was able to find a demo unit at my local music store, However it was missing the overlay magnetic templates for my DAW. I contacted Arturia support and within 2 days they informed me that the replacement overlays were on there way to me at no charge. I was very impressed with both the speed and support for this company. It was as good as their products. Thank you Daniel at Arturia support!!!

I had problems with the old sticky soft touch knobs on my Arturia Microbrute. A short email conversation with the Arturia support brought relief.
Arturia sent me a new set of knobs and the sliders free of charge to Germany. Now the good feel is back!
Thx Arturia!

Each step of the issue status was well-defined and progress was shared with me through emails. There was clear communication the whole time.

Significantly, emails weren't condescending; they offered concrete options to try, etc.

In the end, after some back and forth, I received back my now-working keyboard. I was very satisfied.

Needless to say, Arturia teams are top-notch, both product-wise and support-wise! And they reach out globally to support customers with big or small requests. My only gripe was the long wait for the support crew (most likely a bit short-handed at times) to get back to me after the initial contact.

Arturia customer service have always answered my inquiries within 24 hours and in this case the After Sales team helped me with a replacement foot for my Keystep. I have been very happy with all the Arturia virtual instruments and effects plus my MiniLab II and Keystep.

The Arturia team is phenomenal in doing what ever is necessary to satisfy their customer. I trust them completely and accordingly I own most of the hardware and software from the Arturia family.

They have a great customer support, for real, they have helped me a lot with my product that was defective

Arturia has a fantastic service and cares about customer satisfaction, I will definitely look at their products in the future when I need something they can provide.

Drumbrute repair - excellent

Drumbrute needed a well-known PCB repair. Only a company like Arturia would, given the age of the product, be prepared to repair this type of fault free of charge. Their customer service and their support of their products is exemplary.

Needed button parts for a sticky Microbrute. Aftersales did eventually sort out the bits i needed. So good job on them, got there eventually...........

Had an issue with my Arturia minilab mk2 and their tech support helped me sending a parcel to replace my knob caps, free of charge ñ_ñ

Arturia makes great products and backs them up with the best support I have ever received in the music industry. Arturia went above and beyond to make sure my equipment was in excellent condition. Thank you!!