Arturia Reviews 

Great service. I had an issue with my keyboard, which support was super attentive and fast at getting my issue fixed, and even helped me replace a few knobs I had misplaced. Def recommend!!

Great communication and excellent after sales service to fix a tiny manufacturing issue (not everything can be perfect in an imperfect world but the Arturia support team more than made up for it). From first raising the issue to replacement part arriving took exactly 1 week.

The good folks at Arturia Support turned out to be really dedicated to doing a great job. My Drumbrute was repaired and returned to me within a few days.
Everything was handled very professionally and courteous.
On top of that they made me feel appreciated as a customer. I am going to buy a Polybrute next, now that i feel i am in good hands should i ever need anything.

Not only incredible products, but incredible support. I had a pre-sales question that was answered by their site, but because of past experiences with well known VST companies with shady business practices, opened a ticket to make sure that their transfer policy is really as simple as they say. They provided an informative response that addressed my specific concerns. They later assisted me with the transfer process (that they made no money off of). They then later helped with another issue that we were able to isolate to my DAW. Some of the most innovative music software and great customer service.

I have an aging keyboard that had the LCD screen burn out. It's not unexpected for the amount of hours used. The Arturia repair team took me through several steps to solve the issue. The team cared very much about my issue and tried to avoid me spending money unnecessarily. Eventually, the problem was solved with very little money. I'm very happy with the service and will remain an Arturia customer.

Hello, impeccable service, attentive to my concerns, nothing to complain about except congratulations. thank you Maria and the whole team.

Arturia offered me immediate help when I found out my second hand rack brute was missing a key links-screw. All I had to do was show my serial number and pay 3 EUR postage. Great guys and great products!

I experienced a problem with my Arturia device and contacted tech support. The answer was detailed and comprehensive, after reconnecting to another USB port everything worked fine! Thank you, Gabriela

I bought an Arturia BeatStep Pro by mail, from a shop in Leeds. No problem. It arrived safe and sound, and i powered it up just to give it a quick check. But i didn't have the time or energy to really go in to much depth with it's functionality at that exact moment. So it went back in the box while i had an illness for nearly a year and couldn't really do anything.
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After that time, i eventually got back in my studio and started playing again, looking forward to really using the Beatstep Pro both with my iMac, and with my hardware rig, as my old sequencer of choice had gotten damaged in a house move.
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But this is where things go sideways. The BeatStep seemed locked into one function, so 90% of it's advertised features are unusable. It also won't save anything, which pretty much reduces it to nothing more than a toy (albeit a solidly built one).
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Now the problem is this, after such a long time, i can't really return it to the shop can i? So i get online and look for help and tips.
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It turns out that this is one of those issues that's quite common, but you just wouldn't think to look up if it wasn't actually happening to you. Time after time i found people online saying the same thing has happened to them. And Arturias only "help" (both to me and those other people) is telling us to do a factory reset and update the firmware. Well, we've all tried that. I did it 30 or 40 times! And still the BeatStep SUCKS. And Arturias "help" just sends us all in circles, and regurgitates the same advice over and over.
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I even tried to publicly shame Arturia for this behavior in the comments on their YouTube channel, AND THEY JUST DID IT THERE AGAIN, EXCEPT IN FULL VIEW OF THE WORLD THIS TIME. Just sending us to the same place, that tells us the same thing, that i just told them keeps happening to us all!
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I really am tired of writing negative reviews, but this is a £200 paperweight. And if i can let anyone know that there's some problem, and zero help, then i have to.
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Excellent customer service..thanku verymuch arturia support..

Hands down best in biz. for customer support, loyalty rewarding free upgrades and discounts, super reasonable prices AND cutting edge innovation in software, hardware and controllers. I couldn't love this company more. I can hardly wait to see what Arturia does next

I bought a MiniBrute about 7 years ago and the sides, knobs and sliders developed the "sticky problem".
I contacted Customer Service and have had free replacements sent out.
They've also been great with any software issues I've had too.
Great team.

Insane support, so good! I was expecting a hefty bill after my microfreak died a month after I purchased it (SECONDHAND!!!) was sent a new main board (FREE OF CHARGE!!!) which turned up 2 days (international shipping) after we confirmed the issue. Was a simple hotswap, no problems at all. The support staff are fantastic. What a way to run a company. I love these guys and gals! 10 out of 5!

I own an Arturia Polybrute and Matrixbrute among other synths. Excellent forward thinking synths that sound great. I recently contacted customer service after one of the knobs on my Polybrute has been damaged and they have sent me some for free, excellent customer service.

Great customer service! Was fast and resolved the issue with no problem.

Very nice customer service went above and beyond.Thank you very much. Rayg-music

My Arturia minilab mkII was defective and they gave me a replacement. I had an extraordinary customer service from them resolving my issue and more. Thank you.

Fast and competent. Arturia support is THE BEST!

My drum machine broke down, so I directly contacted the official website through email. My reply was particularly rapid and my attitude was very good. This was more convenient than contacting our local dealer, because the general agent in China asked me to return to the factory for 2-3 months for maintenance. The after-sales service on the official website gave me an effective solution the next day. Extremely good, I am particularly satisfied.

我的鼓机坏了，直接邮箱联系官网，给我的回复特别迅速，而且态度很好，这比我联系我们本地的经销商还要方便，因为中国的总代理让我返厂2-3个月维修。而官网的售后在第二天就给了我有效的解决方案。特别好，我特别满意。