Annamaria was particularly clear and helpful. My Italian language is far from perfect, nether the less, she guided me successfully to a conclusion without any hicups. thank you ! Malvin
Company replied
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See what reviewers are saying
Excellent service in resolving absolutely non trivial issues timely and effectively. Kudos to Lucia for her level of expertise in the field.
Company replied
PEC stopped working for no reason. tried to reactivate but I need the password from the site but the page does not load. I have wasted a couple of hours of my precious time trying to fix this. PEC are... See more
Company replied
Andrea walked us through creating a PEC. He stayed on the line with us to make sure everything was working properly and we were able to access our account and send an email. His patience and understan... See more
Company replied
Company details
- Web Hosting Company
- Cloud Storage Service
- DNS Provider
- Email Service Provider
- Internet Service Provider
- Software Company
Written by the company
Aruba S.p.A. (www.aruba.it) fondata nel 1994, è il leader italiano nel settore cloud, data center e servizi digitali (hosting, e-mail, registrazione domini e PEC). La società, con un capitale interamente italiano, conta 16 milioni di utenti e gestisce una vasta infrastruttura distribuita su 7 Data Center che ospita oltre 2,7 milioni di domini registrati, 9,8 milioni di caselle e-mail, 9 milioni di caselle PEC e migliaia di infrastrutture IT di clienti. Aruba PEC e Actalis sono le due Certification Authority del gruppo, accreditate presso AgID (Agenzia per l'Italia Digitale) per la fornitura di servizi qualificati. L’infrastruttura Aruba è inoltre qualificata da ACN per trattare i dati ordinari, critici e anche strategici della PA. In 30 anni di attività, Aruba ha sviluppato un'ampia esperienza nella progettazione e nella gestione di data center ad alta tecnologia, di proprietà e distribuiti su tutto il territorio italiano. Aruba implementa soluzioni di efficienza energetica nei suoi data center, dimostrando il suo impegno per la sostenibilità e, inoltre, produce energia pulita attraverso impianti fotovoltaici e centrali idroelettriche. Il network delle infrastrutture si estende anche in Europa, con un data center di proprietà in Repubblica Ceca e strutture partner situate in Francia, Germania, Polonia e Regno Unito. Per ulteriori informazioni visita il sito https://www.aruba.it e i profili social Facebook, X e Linkedin.
Contact info
Via San Clemente, 53 - 24036, 24036, Ponte San Pietro (BG), Italy
- https://assistenza.aruba.it
- www.aruba.it
4.6
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Buon servizio e hanno risolto con…
Buon servizio e hanno risolto con professionalità e cortesia
October 7, 2024
Unprompted review
Reply from Aruba
Gentile Cliente,
Siamo lieti che il nostro servizio sia stato all'altezza delle sue aspettative, e che abbia apprezzato la professionalità e la cortesia del nostro team. Il suo feedback ci sprona a continuare a migliorare.
Cordiali saluti
excellent value for money
i have used several services of aruba through the past 10 years. most of them have an excellent value for money. nobody is perfect of course but I would recommend their services.
October 2, 2024
Unprompted review
Reply from Aruba
Dear customer,
we are glad to hear that you have been satisfied with our services over the years. While no one is perfect, we constantly strive to provide the best value for our clients. Thank you for recommending us, and we remain at your disposal for any future needs.
Best regards
Reply from Aruba
Gentile Luca,
grazie per il suo gentile riscontro. Siamo felici di sapere che il nostro customer service abbia soddisfatto le sue aspettative. Il suo commento è un incentivo per noi a continuare a migliorare.
Restiamo a sua disposizione per ogni ulteriore esigenza.
Distinti saluti
Assistenza immediata e scrupolosa
Assistenza immediata e scrupolosa. Ottimo!!!
September 26, 2024
Unprompted review
Reply from Aruba
Gentile Antonio,
la ringraziamo per il suo positivo riscontro. Siamo lieti che abbia apprezzato la tempestività e la scrupolosità del nostro servizio di assistenza. Continueremo a impegnarci per garantire un supporto sempre efficiente.
Rimaniamo a sua disposizione per ogni futura necessità.
Cordiali saluti
Assistenza super efficiente
Assistenza ricevuta da Stefano che è stato super efficiente, cordiale e professionale! Se potessi darei 10 stelline!
September 25, 2024
Unprompted review
Reply from Aruba
Gentile Cliente,
La ringraziamo di cuore per il suo riscontro così positivo e per i complimenti rivolti a Stefano. Siamo lieti di sapere che abbia trovato il nostro servizio efficiente, cordiale e professionale. La soddisfazione dei nostri clienti è il nostro obiettivo principale, e il suo apprezzamento ci incoraggia a continuare su questa strada.
Cordiali saluti
Great support and quick response
Internet connectivity issue. Great support and quick response
September 20, 2024
Unprompted review
Reply from Aruba
Dear Stefano,
Thank you for your feedback. We are pleased to hear that you received great support and a quick response regarding your internet connectivity issue. Our team is always ready to assist, and we appreciate your trust in our services.
Best regards,
Molto cortese & efficiente !!
Molto cortese & efficiente, 10 e lode per la pazienza !!!
September 17, 2024
Unprompted review
Reply from Aruba
Gentile Nadia,
la pazienza e l'attenzione verso le esigenze dei nostri clienti sono priorità per Aruba e siamo felici del suo apprezzamento. Restiamo a disposizione per ogni futura necessità, a presto
great system assistance
great system assistance, they have solved the problem in a matter of minutes
August 21, 2024
Unprompted review
Reply from Aruba
Dear Alberto,
we thank you for your positive feedback. We are glad that you found the assistance quick and effective. We remain available for any further needs,
best regards
Everyone was fantastic
I am only learning Italian and don't speak well. Everyone at Aruba was so patient, polite, and helpful in getting my PEC set up, particularly Emma, Alessandro, and Antonello. Great service, thank you,
August 19, 2024
Unprompted review
Reply from Aruba
Dear Customer,
we are very grateful that you appreciated our service and the helpfulness of our team. Thank you for choosing Aruba and for your kind feedback,
best regards
Really quick reply
August 14, 2024
Unprompted review
Reply from Aruba
Dear Customer Name,
Thank you for your feedback. We're glad to hear that you appreciated the quick reply. Our team strives to provide timely responses to ensure your satisfaction.
Please feel free to reach out if you need any further assistance.
Best regards
Free Fast Safe = Aruba.com
Free Fast Safe = Aruba.com
you will get 100$ freeeeee
August 14, 2024
Unprompted review
Reply from Aruba
Dear customer,
We are happy that you had a positive experience with Aruba. However, we would like to point out that our official page is www.aruba.it and we do not currently offer any promotions that include $100 free.
We invite you to always check the official information on our website https://www.aruba.it/en/home.aspx for the most accurate details on our offers.
We remain at your disposal for any needs,
best regards
Disastrous Service and Incompetent Technicians – Avoid at All Costs
Disastrous Service and Incompetent Technicians – Avoid at All Costs
Aruba S.p.A. Fibra is, without a doubt, the worst service provider I have ever encountered. My nightmare began when I paid for their service on 25/05/2024, expecting a smooth installation. However, after months of waiting, nothing went according to plan.
On 01/07/2024, the technicians finally arrived, two hours late, and spent the next two hours accomplishing nothing. They left without completing the installation and never provided an explanation. My subsequent attempts to get clarity were met with silence.
When I asked about technical details regarding their equipment, the support team was shockingly clueless, forcing me to educate them on basic networking concepts and their ignorance regarding compatible hardware was beyond frustrating.
Then they come second time and did nothing.
And the third appointment fast forward to 10/08/2024, another scheduled appointment between 11:30 and 13:30 – and guess what? No one showed up, no communication, nothing. It's clear that this company cannot manage their technicians or provide reliable service.
More than 2 months they are promising me that they care and they were working really hard to provide an internet. But of course it is a lie.
To anyone considering Aruba S.p.A. Fibra, I urge you to reconsider. They are slow, incompetent, and utterly unprofessional. Two months later, I still don’t have internet, and the stress and frustration they’ve caused are indescribable.
Stay away from this company if you value your time, money, and sanity.
August 10, 2024
Unprompted review
Reply from Aruba
Dear Customer,
we are sincerely sorry for your case ended, following the failed activation of the line, with the withdrawal request 16291393A handled by the dedicated team today.
In the initial phase Aruba acts as an intermediary with the infrastructure owner Open Fiber, which manages the activations directly. As far as it was within our competence, we did our best to ensure that the line was activated, regularly interfacing with the supplier through specific notifications in order to alert him about the urgency of his case and at the same time we tried to do our best to assist you, keeping you constantly informed.
We would like to emphasise that for Aruba customer satisfaction is a primary objective and we treasure your feedback in order to work on improving the service provided.
We remain at your disposal through the support channel for any eventuality, taking the opportunity to send you our best regards
I needed support on the phone because…
I needed support on the phone because naviagting the text guides was frustrating and difficult for me and I received excellent and kind support from all the assistants and operators I encountered. The red tape and bureaucracy was horrendous, but of no fault of the company, while the people were kind, patient, professional and techinacclly proficient. Thank you so much people at Aruba ... :)
July 25, 2024
Unprompted review
Reply from Aruba
Dear Michelangelo,
Thank you for sharing your experience. We are pleased to know that our support team was able to offer you excellent, courteous and professional support. We understand the difficulties you experienced in navigating our text guides and apologise for any inconvenience. We are continuously striving to improve our services and your feedback is valuable to us.
Thank you again for your kind appreciation and for choosing Aruba.
Best regards
Ho trovato una persona all'assistenza…
Ho trovato una persona all'assistenza una persona preparata, gentile e disponibile.
July 21, 2024
Unprompted review
Reply from Aruba
Gentile Oriana, La ringraziamo sinceramente per le sue parole di apprezzamento. È un piacere sapere che l’assistenza ricevuta è stata all’altezza delle sue aspettative, grazie alla preparazione, gentilezza e disponibilità del nostro operatore. Ci impegniamo a continuare a offrire un servizio eccellente. Distinti saluti
Efficient and effective
As per usual, the assistance received was efficient and effective.
July 20, 2024
Unprompted review
Reply from Aruba
Dear Pasquale,
Thank you very much for your feedback. It is our pleasure to know that, as usual, the assistance you received was efficient and effective. We thank you for your trust and remain at your disposal for any further needs. Sincerely
With Aruba services
With Aruba services, the peace of mind of having immediately available and professional support for any technical need significantly increases the added value purchased (a real increase in the value received compared to the cost paid).
July 19, 2024
Unprompted review
Reply from Aruba
Dear Customer,
Thank you for your wonderful feedback. We are thrilled to know that our immediate and professional support adds significant value to our services. Your recognition of the true value we provide compared to the cost is very encouraging and reinforces our commitment to excellence.
Best regards
I was personally assisted in the best way
I was personally assisted in the best way from both Aruba staff members. They solved all the technical issues and with a lot of patience and competence.
Thank you so much and thank you to Aruba for the level of assistance.
July 18, 2024
Unprompted review
Reply from Aruba
Dear Marco, Thank you for sharing your positive experience with us. We are delighted to hear that our team was able to assist you effectively and resolve all technical issues with patience and competence. Your kind words are greatly appreciated, and we will continue to strive to provide the highest level of assistance.
Best regards
Assistenza supersite ottima
July 18, 2024
Unprompted review
Reply from Aruba
Gentile Cinzia,La ringraziamo per aver condiviso la Sua esperienza. Siamo felici di sapere che ha apprezzato la nostra assistenza legata al prodotto supersite, definendola ottima. Il Suo feedback è molto importante per noi. Con i migliori saluti
On Line super efficienti
Dai, rapidi ed efficenti, un po lunga la situzione con il telefono, c'e' da attendere le ore prima di parlare con un responsabile al problema che si ha, ma on line rapidi ed efficenti.
July 10, 2024
Unprompted review
Reply from Aruba
Gentile Massimo,
apprezziamo il suo commento positivo sulla nostra rapidità ed efficienza online. Ci scusiamo per l'eventuale lunga attesa al telefono e faremo del nostro meglio per migliorare in questo aspetto. A disposizione, saluti
Aruba is not for "regular people"
Aruba is an OK service, but about login and structure in very confusing, if you get all the Services from them, like for example pec, PEC, SPID and electronic invoice, you'll have two different account, plus you can not log in with your pec-email, need to use the generated email,...well I find it very annoying and confusing.
Like today, Aruba let me log in to the customer's aera but I can not log in to the email, I should be able to log it ones and do everything from there...
Probably for professionals is a perfect tool, but not for "regular customers" and has not a first sight use.
July 8, 2024
Unprompted review
Reply from Aruba
Dear Customer,
thank you for your feedback. We understand your concerns regarding the login process and account structure. We'd like to inform you that the customer area allows various operations based on the credentials used for access.
When logging in with your @aruba.it username, you can manage your account and all connected services. This includes updating your details, requesting ownership changes for PEC, electronic invoicing, digital signatures, SPID, data storage, and timestamps, among other functions.
If you log in with your PEC email, you can manage renewals, increase storage, change passwords, and perform other operations related specifically to the PEC mailbox used for access.
For more details, please refer to the following link: https://guide.pec.it/area-clienti-trust/accesso-area-clienti/accesso-area-clienti.aspx.
To directly access your PEC mailbox, please use the PEC Webmail available at https://webmail.pec.it. This tool allows you to read and send messages by entering your PEC email address and password.
We attempted to contact you without success. For any questions or further assistance, please reach out to us by ticket number 16183602A.
We remain at your disposal.
Best regards
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