Annamaria was particularly clear and helpful. My Italian language is far from perfect, nether the less, she guided me successfully to a conclusion without any hicups. thank you ! Malvin
Company replied
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See what reviewers are saying
Excellent service in resolving absolutely non trivial issues timely and effectively. Kudos to Lucia for her level of expertise in the field.
Company replied
PEC stopped working for no reason. tried to reactivate but I need the password from the site but the page does not load. I have wasted a couple of hours of my precious time trying to fix this. PEC are... See more
Company replied
Andrea walked us through creating a PEC. He stayed on the line with us to make sure everything was working properly and we were able to access our account and send an email. His patience and understan... See more
Company replied
Company details
- Web Hosting Company
- Cloud Storage Service
- DNS Provider
- Email Service Provider
- Internet Service Provider
- Software Company
Written by the company
Aruba S.p.A. (www.aruba.it) fondata nel 1994, è il leader italiano nel settore cloud, data center e servizi digitali (hosting, e-mail, registrazione domini e PEC). La società, con un capitale interamente italiano, conta 16 milioni di utenti e gestisce una vasta infrastruttura distribuita su 7 Data Center che ospita oltre 2,7 milioni di domini registrati, 9,8 milioni di caselle e-mail, 9 milioni di caselle PEC e migliaia di infrastrutture IT di clienti. Aruba PEC e Actalis sono le due Certification Authority del gruppo, accreditate presso AgID (Agenzia per l'Italia Digitale) per la fornitura di servizi qualificati. L’infrastruttura Aruba è inoltre qualificata da ACN per trattare i dati ordinari, critici e anche strategici della PA. In 30 anni di attività, Aruba ha sviluppato un'ampia esperienza nella progettazione e nella gestione di data center ad alta tecnologia, di proprietà e distribuiti su tutto il territorio italiano. Aruba implementa soluzioni di efficienza energetica nei suoi data center, dimostrando il suo impegno per la sostenibilità e, inoltre, produce energia pulita attraverso impianti fotovoltaici e centrali idroelettriche. Il network delle infrastrutture si estende anche in Europa, con un data center di proprietà in Repubblica Ceca e strutture partner situate in Francia, Germania, Polonia e Regno Unito. Per ulteriori informazioni visita il sito https://www.aruba.it e i profili social Facebook, X e Linkedin.
Contact info
Via San Clemente, 53 - 24036, 24036, Ponte San Pietro (BG), Italy
- https://assistenza.aruba.it
- www.aruba.it
4.6
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
July 5, 2024
Unprompted review
Reply from Aruba
Dear customer, we are pleased to hear that you had a good experience with our customer service and that we were able to meet your needs. We remain at your disposal, regards
Dear Alina,
Dear Alina,
You are very supportive and have very fluent English. It was a really amazing experience working with you. The way you guided us is beyond words. Thank you again for your kind support.
July 2, 2024
Unprompted review
Reply from Aruba
Dear Sufia,
We're thrilled that you had such a positive experience with our support. Your feedback is greatly appreciated.
Best regards
Prompt and competent assistance.
July 2, 2024
Unprompted review
Reply from Aruba
Dear Giuseppe,
thank you for your kind words. We are pleased to hear that our assistance was prompt and competent. Your satisfaction is very important to us.
Best regards
Alina
Alina, our English operator was really helpful through all the process. We couldn’t have done it if wasn't for her.
She was with us from start until the end of our Digital Signature process.
We will be forever grateful for her.
June 27, 2024
Unprompted review
Reply from Aruba
Dear Larissa,
thank you so much for your kind words. It was a pleasure to assist you throughout the entire Digital Signature process. Should you need assistance in the future, please do not hesitate to contact us. Best regards
Operatore super
Tempi immediati di risposta e operatore eccezionale nelle sue spiegazioni e per la cortesia
June 30, 2024
Unprompted review
Reply from Aruba
Gentile Alessandro,
la ringraziamo per la sua recensione positiva. La cortesia e la chiarezza nelle spiegazioni sono elementi fondamentali per noi, siamo contenti della sua soddisfazione.
Cordiali saluti
Assistenza super veloce e performante!
June 25, 2024
Unprompted review
Reply from Aruba
Gentile Federica,
siamo felici che abbia trovato la nostra assistenza super veloce e performante. Restiamo a disposizione per qualsiasi ulteriore necessità,
saluti.
Aruba assistance
As always, Aruba's assistance service is prompt, high quality and decisive.
June 25, 2024
Unprompted review
Reply from Aruba
Dear customer,
Thank you for your review. We are delighted to hear that you find our assistance service prompt, high-quality, and decisive. We strive to maintain these standards and appreciate your feedback, Best regards
thanks for kind and attentive manner
thanks for kind and attentive manner. the person who communicated with me was really solution-focused, patient and explanatory.
June 25, 2024
Unprompted review
Reply from Aruba
Dear customer,
we are glad that you were satisfied with the assistance you received. At your disposal, best regards
They have good prices compared to the…
They have good prices compared to the…
They have good prices compared to the big-name rentals but not too much selection.
When I got to the rental office, they said they had canceled my order. A sign in the office stated they do not accept American Express but charged my account for a deposit. I will be getting in touch with American Express. I placed my order 5 days before the scheduled pick-up.
Date of experience: June 05, 2024
June 5, 2024
Unprompted review
Reply from Aruba
Dear Customer,
it seems that this review is not intended for us. Aruba is Italy's leading cloud provider and the top company in the country for data center, cloud, hosting, trust services, email, certified electronic mail (CEM) and domain registration services. We do not offer rental services of any kind.
Thank you for your understanding,
best regards
She was very very kind and professional. Great. Thank you
She was very very kind and professional. In short words she explain and resolve what I need.
Great.
Thank you
June 19, 2024
Unprompted review
Reply from Aruba
Dear Massimo,
Thank you for your kind review. We are delighted to hear that our representative was able to resolve your issue quickly and with great professionalism. We strive to provide excellent service and are happy that we met your expectations.
Best regards
rectivity
They solved the problem in one hour, with messaging.
For me that's all I can ask.
Thanks.
June 14, 2024
Unprompted review
Reply from Aruba
Dear Mirko,
it was a pleasure to be able to assist you to your satisfaction. Best regards
Stay million Miles away from this hosting night mare for business owners and developers
This hosting is nightmare if you dont want peace in your life just buy this hosting and they will not disappoint you. We just Moved the domain away from Aruba to godaddy and guess what they have deleted our 24 years of hard work and research in 12 hours with out any warning or any clear notification niether they provided and warning to take backup.Now when we asked them they said we deleted it because you moved the domain away from us.
How crazy it is i paid for domain and hosting why you deleted my backup or files with out my consent or without clear warning while i was moving the domain?
Dont let me start on thier support a complex case they can not handle at all and if we asked some tough question they guy started to hyper and get rude with us.
we had litterly 40 gb of data with website backups all gone with in seconds and they did not even gave us spare backup we paid them to keep our data for whole year and they deleted our data and deleted the entire hosting package with out even giving us any warning. i wish i can attach screen shots here that would show you how terrible thier service is . thier servers keep gowing down like every day.
i have 8 years of experience and i move domains ad hosting like every week or every month but this never happened if you move domain away they delete whole data with out giving any warning or any reasonable precautions and your hard work your money and everything.
its kind of a scan now after deleting when i told them i paid for the service why you deleted when you still owe me like more 6 months of space they said we will not refund niether we will give backup back because you just moved the domain away from us. only domain not the hosting.
what a terrible and catastrophic show. here i am trying to recover data piece by piece from old archeives and i litterly did not sleep from last 2 days now.
June 7, 2024
Unprompted review
Reply from Aruba
Dear Customer,
Unfortunately, it has not been possible to trace your case with the data provided. Although we regret the inconvenience you have complained about, we would like to confirm that the transfer of the domain to another provider before the expiration of the service causes the deactivation of the domain, its website and all associated services, including mailboxes.
For this reason, both contractually and within our guides, we recommend that our users back-up the contents inherent to the services before starting the transfer procedure.
Following the completion of this procedure, in fact, the domain and the additional services pertaining to it are deactivated and the possibility of access to the contents is inhibited.
It should be noted, in this regard, that in order to facilitate users in consulting the procedures concerning the transfer of the domain to another provider, we make them available in the Guides that can be consulted on the pages
https://guide.hosting.aruba.it/richiesta-codice-autorizzazione-e-sblocco-dominio.aspx
https://guide.hosting.aruba.it/email/trasferimento-modifica-servizio/conseguenze-modifiche-trasferimento.aspx
https://guide.hosting.aruba.it/email/trasferimento-modifica-servizio/conseguenze-modifiche-trasferimento.aspx#2
any information useful for the correct implementation of the procedure, including that relating to the deactivation of the services associated with the domain name.
The same information is also provided by email upon retrieval of the authorisation code (authinfo) and is specified in the Conditions of Contract signed by the user when placing the order, which can also be found at https://hosting.aruba.it/documents/tc-files/it/1_condizionifornituraservizihostingaruba.pdf.
Hoping to have clarified the situation, we remain at your disposal for any further clarification you may deem necessary
This is the worst hosting platform in…
This is the worst hosting platform in the world. I merely transferred my domain to another registrar, and they immediately deleted my hosting without notice. They are not providing any backup of my domain data and claim that it's part of their service not to return any data or hosting services once the domain is transferred. My client's 20 years of effort on this website were erased easily, and they are unwilling to provide any assistance or restore anything.
For an English client, they are sending Italian terms and conditions and defending themselves that they will not provide the data. I never heard that in my life
We will be considering the legal action against this hosting
June 5, 2024
Unprompted review
Reply from Aruba
Dear Customer,
Although we regret the inconvenience you have complained about, we would like to confirm that the transfer of the domain to another provider before the expiration of the service causes the deactivation of the domain, its website and all associated services, including mailboxes.
For this reason, both contractually and within our guides, we recommend that our users back-up the contents inherent to the services before starting the transfer procedure.
Following the completion of this procedure, in fact, the domain and the additional services pertaining to it are deactivated and the possibility of access to the contents is inhibited.
It should be noted, in this regard, that in order to facilitate users in consulting the procedures concerning the transfer of the domain to another provider, we make them available in the Guides that can be consulted on the pages
https://guide.hosting.aruba.it/richiesta-codice-autorizzazione-e-sblocco-dominio.aspx
https://guide.hosting.aruba.it/email/trasferimento-modifica-servizio/conseguenze-modifiche-trasferimento.aspx
https://guide.hosting.aruba.it/email/trasferimento-modifica-servizio/conseguenze-modifiche-trasferimento.aspx#2
any information useful for the correct implementation of the procedure, including that relating to the deactivation of the services associated with the domain name.
The same information is also provided by email upon retrieval of the authorisation code (authinfo) and is specified in the Conditions of Contract signed by the user when placing the order, which can also be found at https://hosting.aruba.it/en/terms-conditions.aspx
Hoping to have clarified the situation, we remain at your disposal for any further clarification you may deem necessary.
Kind regards
Very helpful customer support services
Very helpful customer support services; excellent/polite support staff [both in Italian and English.]
June 4, 2024
Unprompted review
Reply from Aruba
Dear Customer, We are glad to hear that you found our customer support services and staff to be excellent and polite. We remain at your disposal for any further needs. Best regards.
Very professional and helpful
Very professional and helpful. Fast problem-solving operator.
June 4, 2024
Unprompted review
Reply from Aruba
Dear Claudia, We really appreciate your feedback. It is a pleasure to know that our operator was able to solve your problem quickly and professionally. Please do not hesitate to contact us for further needs. Yours sincerely
super efficiente
super efficiente, ha risolto immediatamente il problema, gentilissima e disponibile
May 30, 2024
Unprompted review
Reply from Aruba
Gentile Marta,
la ringraziamo per il suo feedback positivo. Siamo felici che il nostro servizio assistenza sia stato efficiente, risolvendo la situazione immediatamente.
A disposizione,
saluti cordiali
Thanks for the help
May 25, 2024
Unprompted review
Reply from Aruba
Dear customer,
You're welcome.If you need further assistance, feel free to reach out. Have a great day, best regards
fantastica, assistenza super, cortesia al massimo. grazie
assistenza super
May 25, 2024
Unprompted review
Reply from Aruba
Gentile Sergio, siamo felici che abbia trovato il nostro servizio di assistenza eccellente. Il suo feedback è molto importante per noi, a presto
Very prompt, efficient and clear work
Very prompt, efficient and clear work of a support specialist helped us resolve a rather complex problem with the database. Thank you so much!
May 21, 2024
Unprompted review
Reply from Aruba
Dear Customer, Thank you so much for your kind words! We are delighted to hear that our support specialist was able to promptly and efficiently resolve your complex database issue. Your satisfaction is our top priority, and we are glad that we could meet your expectations. We appreciate your feedback and look forward to assisting you in the future.
Reply from Aruba
Dear Massimo, we are pleased to hear that you are satisfied with our service and the quick solutions we offer. Thank you for calling us a great company. Your opinion is very important to us. Kind regards
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