ASA Distribution Reviews 39

I hired ASA Distribution to distribute 3,000 flyers in our local area, paying £300 for distribution and £65 for printing. What followed was a complete failure of service, professionalism, and basic communication.

1. False Confirmation & Broken Promises:
During a phone call, their employee admitted that the flyers were NOT distributed in the first round, despite earlier assurances. They promised to rectify this immediately—yet again, nothing was delivered.

2. Ghosting & Zero Accountability:
For the past two weeks, their team has ignored all calls and emails. No responses, no explanations, and no resolution. It’s unacceptable for a business to take payment, fail twice, and then completely disappear when questioned.

3. No Flyers Received – Despite Being in the Target Area:
Our care home is in the exact postcode where distribution was supposed to happen, and 90% of our staff live locally—yet not one person has received a flyer. Where did our flyer/money go?

Avoid this company at all costs. They take payment but do not deliver, refuse to communicate, and show zero respect for customers. If they can’t handle a simple flyer drop, how can they be trusted with anything else?

Update if they ever respond—but so far, total silence.

Paid for leaflet distribution with GPS tracking included, but never received any of the tracking data I was promised. I've called multiple times (over 5!) and sent several emails, yet no one has had the decency to respond. Absolutely terrible customer service. Now I'm seriously doubting whether my leaflets were even delivered.

Do yourself a favor and stay far away from this company!

Working with this company was one of the best decisions I’ve ever made. They were extremely professional throughout the entire process!

I can’t express how satisfied I am with this service. After being let down by another distribution company, I was in a panic and needed my flyers distributed urgently. The team was incredibly responsive, and my leaflets were distributed almost immediately! Even now, people are still coming into the shop with my leaflet. I would give more stars if I could!

I ran into a small issue with the printing company, which delayed the arrival of my leaflets. My campaign was at risk of being postponed, but Andre stepped in and assigned extra distributors to ensure the leaflets were delivered on time. I couldn’t be happier with the outcome!

I was amazed at how quickly thousands of leaflets were distributed in just a few days. It’s already helped increase the number of calls we’ve received. Great job, team!

I was impressed by the professionalism of the team. They made me feel valued and treated my campaign as a top priority. I’m very satisfied with the experience!

It has been a fantastic experience collaborating with this company to design and distribute our brochures. The customer service was outstanding, and the staff were both friendly and professional throughout the process. The brochures turned out to be of excellent quality, and the pricing was very reasonable. I highly recommend their services and look forward to partnering with them again in the future.

Outstanding service! The team was incredibly friendly and the distribution was right on time. I’ll definitely be using this company again and highly recommend it to everyone.

Thank you!!

They appeared reliable at the beginning and very responsive before they got paid in advance by promising quick and effective distribution immediately day after making a payment.
We done mistake that we didn't check the google reviews which are by the way the lowest out of all!

We are sure that campaign didn’t take place and based on other reviews we are not the only one.

AVOID AT ANY COST TO THIS SCUMMERS AND THIEFS!

If there is zero rating, I will give it
20,000 and over £800 they did nothing they should be reported to trading standards.
Terrible-
27/5/2016

I paid £3000 for leaflet delivery and 50,000 leaflets were sent to ASA. They have not delivered them and have been unable to explain what has happened. I have checked with over 50 properties in my area including friends/neighbours and there is no sign. I have sent 7 emails of complaint to ASA with no reply. I strongly advise you not to use this company, I have lost over £5000 and will be taking the matter to trading standards.

We paid this company to deliver leaflets in our local area as part of a recruitment campaign. They weren't delivered. We complained and they promised they would be delivered. they never were and now they won't respond to our e-mails.

Excellent service, staff was very friendly, distrubution was done on schedule, I will certainly use this company again, I recommend to all.

Thank you

Doing business with this company was probably the best decision I ever made very professional

It’s been a pleasure working with the company to create and distribute our leaflets. Receive exceptional customer service, very friendly and professional staff. The leaflets were great quality at a very reasonable price. I highly recommend their services and will definitely be working with them in the future.

Great customer service!!. All my needs were listened to and my questions answered politely. The flyers received were exactly how I wanted them and of very high quality.

SCAM COMPANY!

This company is an utter scam, we paid them £1980 to deliver 30,000 leaflets and after doing various spot checks we came to the conclusion that they binned them.

We asked for GPS tracking as they promised from the outset which they then refused to supply.

If you make a complaint about their service, they are rude and threaten you with legal action and retaliate by writing fake reviews about your company.
They have completely ripped us off - not to mention the cost we paid out to have the leaflets produced!

Avoid!!!!!

Used there services but I would avoid. They were unresponsive and difficult to pin down once they had my money. The guys covered for each other with excuses why the account manager could not be reached, they would not allow me to complain about their poor service to management (who knows who that is). I made several random checks in postcode area to see if flyers were delivered and 100% of those people confirmed no flyer delivered. The zero response rate out of 12K delivered was also confirmation that the job was not done as agreed. I wish I had read the Trust Pilot reviews first as I got the same experience as other clients not happy. Unsure where all the positive reviews are coming from !!!! which falsely reassured me into using them.