Brilliant service. Ordered a custom keyboard. Arrived in 3-4 weeks, as advertised. Coiled cable was missing from order but contacted an admin via discord and they responded within 24 hours, immediatel... See more
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See what reviewers are saying
Personally, my experience with Ascend Keyboards was nothing short of astounding. When I first purchased, I went to Trustpilot and read the reviews. I had my doubts, but I emailed Oscar, and he ass... See more
I would give 0 stars if I could. I placed an order for a custom keyboard way back in March and still haven't received it. I tried asking customer service but they don't respond at all. It's like ta... See more
Great service, genuinely lovely employees. The owner of this company is an amazing guy leading a superb team of employees. Quality of products are in perfect condition a year later. No scratches regar... See more
Company details
Written by the company
Ascend Keyboards is the UK's home for all things mechanical keyboards. Kits, parts, accessories, switches, custom builds, group buys and more!
Contact info
30B Dudley Road, CB5 8PJ, Cambridge, United Kingdom
- ascendkeyboards@gmail.com
- www.ascendkeyboards.com
Received my stabs and switches the…
Received my stabs and switches the other day after a fair wait . This was trumped by the quality of the products I received- it definitely isn't an amateur job and I am more than happy with the products. The customer service was friendly and fast but they don't always have all the information you might need. The wait time is slightly more than desirable but in these times its more than expected (and more than worth it!) would recommend to friends .
September 15, 2022
Unprompted review
Reply from Ascend Keyboards
Thank you for your review and we hope you enjoy your items
still haven’t received my parcel and I…
still haven’t received my parcel and I ordered it 5th june
August 29, 2022
Reply from Ascend Keyboards
Hi Jakub, this doesn't sound right. Please get in touch with us at ascendkeyboards@gmail.com so we can rectify this for you.
High quality keyboard and great…
High quality keyboard and great customer service.
August 23, 2022
Unprompted review
Reply from Ascend Keyboards
Thank you for your review and we hope you enjoy your items!
Amazing customer service and even…
Amazing customer service and even better product!
August 18, 2022
Unprompted review
Reply from Ascend Keyboards
Thank you for your review and we hope you enjoy your items!
Bad Quality Keycaps
Terrible quality keycaps, the keycaps I bought looks black on the website listing, what arrived are navy blue colored with a terrible dye job. They look suspiciously like the previous set I bought from Amazon and returned cause the quality was so bad. I bought from Ascend thinking the quality would be better from an actual keyboard vendor, boy was I wrong...
Pretty bad returns policy too, you can only return broken or damaged items, but if you don't like the quality of the item well you're stuck with it.
Edit: Raising the rating as things have been cleared up, got a full refund without needing to return the item.
August 25, 2022
Unprompted review
Reply from Ascend Keyboards
Hi Nate, this doesn't sound right. Please get in touch with us at ascendkeyboards@gmail.com so we can rectify this for you.
Good quality product
Good quality product, keyboard sounds great. Quick responses via emails.
August 8, 2022
Unprompted review
Reply from Ascend Keyboards
Hi Joe, thanks for your review. We appreciate the feedback regarding your experience and we hope you enjoy your items.
Sloppy job
Sloppy job. Stabs overlubbed and I honestly think my order was forgotten about for months until I decided to reach out and it was immediately shipped out.
August 6, 2022
Reply from Ascend Keyboards
Hi Art, thanks for the feedback. Please feel free to contact us at ascendkeyboards@gmail.com so we can make this right for you.
Excellent Quality
I had a great experience. Staff was quick to respond and very friendly. Took longer than I thought but it was not their fault.
July 28, 2022
Reply from Ascend Keyboards
Hi Kyle, thanks for your review. We appreciate the feedback regarding your experience and we hope you enjoy your items.
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