Ashberry Homes Reviews 

735
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, knowledgeable, and genuinely helpful throughout their journey. The service and overall user experience are consistently described as excellent, with attentive customer support going above and beyond to assist with queries and provide clear information, making the process smooth and stress-free for many. However, some customers also noted dissatisfaction with certain staff members, citing instances of unenthusiastic or rude behavior. A few other people also felt that communication was inconsistent or vague, and experienced delays in resolving post-purchase issues like uncompleted tasks or product malfunctions.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Customers consistently note positive experiences with service, often highlighting helpful and informative... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and professionalism... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the entire process as... See more

Location

Clients share ambiguous opinions on location, with some expressing satisfaction with developments like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Where do we even begin? From the moment we arrived, the whole experience has been incredible. We’re now making the final decisions for our new home and eagerly waiting for it all to come together.... See more

Company replied

Rated 4 out of 5 stars

Excellent service from Demi who works at the Stargate Meadows site for chasing up our referral offer. One less star just due to how long it took from the previous saleswoman.

Company replied

Rated 5 out of 5 stars

Pilgrims Way, Beverley We have exchanged on our new home at Pilgrims way and have nothing but positives to say about our experience. Cathy the sales executive, Dennis the site manager and Rebecca... See more

Company replied

Rated 5 out of 5 stars

We bought a home at the Forster Park development. Although there were a few minor issues during the process, everything was handled well and we received the house smoothly and without any problems,... See more

Company replied


Company details

  1. Home Builder
  2. Construction Company
  3. Housing Development

About Ashberry Homes

Written by the company

Welcome to the official Trustpilot page for Ashberry, part of the Bellway family and one of the UK’s leading homebuilders.

Carefully chosen locations, homes that ooze individuality, energy efficiency as standard. From 5-bedroom homes through to 1-bed apartments, new homes are what we do, and we’re proud to do it across England, Scotland, and Wales.

Our range of homes and locations are only enhanced by the schemes we have on offer, meaning that homebuyers of all kinds can enjoy a beautiful new home, no matter their status. It couldn’t be easier to find your perfect home. Especially when it’s an Ashberry home..

Ashberry Homes, proudly part of the Bellway family.
Find my home Why buy new? Customer stories Your journey with ashberry


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

735 reviews

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1-star

Asks customers to review

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4.5

All reviews

(735)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sally has been amazing

Sally has been amazing. supportive, helpful and caring.

March 12, 2026
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Reply from Ashberry Homes

Hello Ian, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Sally! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in. Thanks again, Zoe

Rated 5 out of 5 stars

Michael salesperson is very…

Michael salesperson is very knowledgeable and made it so easy to make a decision of purchasing with Ashberry homes and very helpful with information needed and will take time to explain

February 28, 2026
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Reply from Ashberry Homes

Hello Minesh and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry

Rated 5 out of 5 stars

Clear and transparent

Clear and transparent team. Helped educate me through each process along the way.

March 1, 2026
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Reply from Ashberry Homes

Hello Gavin and thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Team Ashberry

Rated 5 out of 5 stars

Although buying a home is reportedly…

Although buying a home is reportedly one of the most stressful things that you can do, our experience of buying a home from Ashberry Homes in Woodland edge has been a wonderful experience which was mainly due to the exemplary customer service from our sales advisor Anna, She was extremely helpful , friendly, and professional throughout. We felt valued as customers as Anna went way beyond our exceptions. We would thoroughly recommend Ashberry Homes based on the service we received.

February 15, 2026
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Reply from Ashberry Homes

Hello Brian and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry

Rated 5 out of 5 stars

Patient, Professional, and Approachable

We had the pleasure of working with Eve while looking for our new home. She was exceptionally patient, friendly, and always willing to take the time to answer our questions and guide us through the process. Her professionalism and approachable manner made the whole experience smooth and enjoyable. We couldn’t recommend her highly enough.

February 17, 2026
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Reply from Ashberry Homes

Hello Roxana and, thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry

Rated 5 out of 5 stars

The team were very supportive and…

The team were very supportive and attentive to our requirements they understood our questions and were also able to provide information we hadn't previously considered. The team members we have dealt with are Sarah Carr, Danielle and Demi. They have been really helpful and supportive.

February 22, 2026
Unprompted review
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Reply from Ashberry Homes

Hello Dale and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Alex

Rated 5 out of 5 stars

Excellent service and very helpful team

We had a great experience with this company. From the moment we arrived, the team was extremely helpful, friendly, and professional.

February 22, 2026
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Reply from Ashberry Homes

Hello Seyda and thank you for your excellent review. We are so pleased to hear of your positive experience with us and would like to take this opportunity to wish you all the best in your new Ashberry home! Many thanks, Alex

Rated 5 out of 5 stars

Extremely helpful and professional

Extremely helpful, guiding, professional and friendly service

February 22, 2026
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Reply from Ashberry Homes

Hello Murat, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam

Rated 5 out of 5 stars

Great experience

Really helpful, clear advise and next steps. Lots of information in a simple format and on hand to answer any questions we had. Cathy was really helpful in the design process too.

February 3, 2026
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Reply from Ashberry Homes

Hello Helen and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Zoe

Rated 1 out of 5 stars

All round appauling

Bellway took us to view a plot so we got a feel for it first time on the same site, however who we went with instead Ashberry Have been refusing 1 too many times now to view our plot which we have invested a lot of money for, a lot of the choices where chose for us due to getting it toward completion, however we hated the kitchen cupboards (wouldn’t have bought if we couldn’t change as a lot to replace them all ontop of what we are already paying) When asked if we could have a flooring package included too as we didn’t get to choose anything we got it flung back in our faces the sales rep acted like she done us a huge favour as if we didn’t pay for them ourselves as we wanted better ones. Our sales rep, doesn’t seem bothered at all, asked for photos of the plot as they had plasterers in and still yet to receive them, only can accommodate a “meet the builder” during a working week which most people work full time. If we weren’t due to be completed we would have pulled out. Horrendous customer service

February 10, 2026
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Reply from Ashberry Homes

Hello Sophie and thank you for taking the time to leave this review.

Please be assured that your concerns have been passed along for investigation to the relevant divisional team.

Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Bellway Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Sam

Rated 5 out of 5 stars

Easy to use GUI users friendly

Easy to use GUI users friendly

February 1, 2026
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Reply from Ashberry Homes

Hello and thank you so much for your kind words! We wish you all the best in your new Bellway home. Thanks again, Sam

Rated 5 out of 5 stars

We have had an excellent experience…

We have had an excellent experience with Ollie Jimminson at Ashbury Homes, Maltings Place in Bishop’s Stortford. From the very beginning, Ollie has gone above and beyond to support us throughout the house-buying process. He was extremely accommodating when helping us choose the right plot and was always on hand to answer any questions we had, no matter how big or small.

Ollie’s knowledge, professionalism, and attention to detail really stood out. He consistently provided clear, honest information and ensured we felt confident and well-informed at every stage. His communication has been prompt and reassuring, which has made the entire process feel smooth, straightforward, and stress-free exactly what you need when buying a first home.

Thanks to Ollie’s outstanding service and dedication, buying our home has been a very positive experience so far. We would highly recommend Ollie to anyone considering purchasing a home with Ashbury Homes.

February 4, 2026
Unprompted review
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Reply from Ashberry Homes

Hello Daisy, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Ollie! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in. Thanks again, Zoe

Rated 5 out of 5 stars

Ashberry homes - you’ll be surprised what’s behind the door.

Ashberry homes, a hidden gem in the bellway group.
I can’t praise Maxine and the team on trident way for the friendly manner towards understanding my requirements from a new home and support through the purchase process. Even handling my family lol.
Ashberry homes are a long way above their completion regards quality of home, house design and layout and again quality of support.
I wasn’t initially looking for a new new home, but was sold the dream and looking forward to many happy dreams when my daughter and I move in later in March.
Bellway need to better market this hidden gem of a brand.

February 3, 2026
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Reply from Ashberry Homes

Hello Charles, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Zoe

Rated 5 out of 5 stars

Outstanding - from sales to onsite support, couldn't have been any better.

The whole process of viewing, planning, choosing the options alongside all the support and neutral advice for the purchasing and legal aspects, Eve could not have done any more to make our journey of buying a house on the Swinfen Vale development any better. Eve's knowledge, professionalism, combined with an amicable approach were instrumental in our decision to buy. Follow up meetings and visits with Liam and to a lesser extent, Michael, from the site team gave us further reassurance. Moving in went extremely well, the site team were amazingly supportive, offering help and advice whenever needed. The follow up customer care, we spoke with Dawn from their team and were very happy with their support too.
All in all, an outstanding journey, from end to end, I'd have given a 6 if I could!

February 1, 2026
Unprompted review
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Reply from Ashberry Homes

Hello Neil and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Swinfen Vale This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Ashberry home! Thanks again, Sam

Rated 5 out of 5 stars

Shelley made everything so easy for us…

Shelley made everything so easy for us and the whole process from viewing the house to moving in was fast and stress free.
She was friendly and caring and gave us confidence each step of the way. Thank you for helping us find our new family home

December 19, 2025
Unprompted review
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Reply from Ashberry Homes

Hello Vicki and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Bellway home! Thanks again, Helena

Rated 5 out of 5 stars

Outstanding Customer Service from Shelley – Made Our New Home Journey Perfect!

We recently purchased our beautiful new home on the St Mary’s Hill development in Blandford St Mary, and I can’t praise Shelley from Bellway’s sales team highly enough!

From the moment we viewed to when we completed on our property, Shelley has been an absolute star. She was incredibly responsive, professional, and genuinely caring throughout the entire process. Any minor queries or snags we had pre or post-move-in were handled promptly and efficiently – she went above and beyond to ensure everything was sorted quickly, keeping us updated every step of the way with clear communication and a friendly attitude.
Shelley’s knowledge, patience, and dedication truly made what could have been a stressful time completely seamless and enjoyable. It’s clear she takes real pride in her role and cares about customer satisfaction.
Thank you, Shelley, for making our experience with Bellway so positive – we’ve fallen in love with our new home, and your support has been a huge part of that. Highly recommend Bellway Homes 5*

December 15, 2025
Unprompted review
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Reply from Ashberry Homes

Hello Carl, thank you so much for taking the time to share your experience! We’re thrilled to hear of the fantastic service you received from your Sales Advisor, Shelley. This really is the type of feedback we strive to ensure we receive, please be assured your comments will be passed along to the divisional team. We wish you all the best in your new Bellway home and would love to hear back from you once you’re all settled in. Thanks again, Helena

Rated 5 out of 5 stars

From start to finish

From start to finish, Dawn, Mary, and Kim could not have done more to help from Bellway & Ashbury, alongside Lisa, Hayley, Alex, Steven at the New Homes Group. While I know their role is to sell houses, the personal touches and regular update calls genuinely made all the difference during what can be a very stressful time when moving into a new home. An excellent team, backed up by excellent people.

Just a small side note: when dealing with any service or the people providing it, being rude or getting frustrated is never the answer. They will always help where they can and when they can. Sometimes it’s worth taking a breath and remembering they are people too. You wouldn’t want a member of your own family spoken to disrespectfully, so let’s not do it to others. We’ve all been there 🙂

January 17, 2026
Unprompted review
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Reply from Ashberry Homes

Hello Petey and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the whole team. This really is the type of feedback that we strive to ensure we receive!

We wish you all the best in your new Ashberry home! Thanks again, Zoe

Rated 5 out of 5 stars

Friendly and Thorough

Shelley was very friendly and accommodating and went out of her way to meet our needs for purchasing our new property. She was very thorough and made the process feel very simple and straightforward for us. We would highly recommend her if you are planning on buying a new home!

January 10, 2026
Unprompted review
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Reply from Ashberry Homes

Hello Oscar and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam

Rated 5 out of 5 stars

Sales Team

The sales manager Karen was so helpful. The day we reserved the other Karen was in charge and she could not have done enough to help us choose which home to have and secure the home of our dreams.

Ashberry also offer some fab incentives too.

January 5, 2026
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Reply from Ashberry Homes

Hello Frisby and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Alex

Rated 5 out of 5 stars

We bought a home at the Forster Park…

We bought a home at the Forster Park development. Although there were a few minor issues during the process, everything was handled well and we received the house smoothly and without any problems, earlier than the expected completion date.

Agata was very helpful throughout the process and genuinely tried to resolve any issues that came up. They also made a nice gesture regarding our garden, which we really appreciated.

December 8, 2025
Unprompted review
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Reply from Ashberry Homes

Hello and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Forster Park. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Ashberry home! Thanks again, Sam

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