Ashberry Homes Reviews 

735
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 123 reviews, reviewers overwhelmingly had a great experience with this company throughout their property purchasing journey. Customers frequently praise the incredibly helpful, friendly, and knowledgeable sales staff for guiding them smoothly and patiently through every step of the buying process. People genuinely appreciate the clear communication, regular updates, and professional support received from dedicated agents during property viewings and home selections. However, some customers also noted frustrating issues with post-purchase communication, unhelpful attitudes, and delayed responses from the customer care team after moving in. Reviewers occasionally experienced unhelpful service representatives, a lack of transparency regarding necessary home repairs, and unexpected pressure concerning final completion timelines.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their helpful, professional, and knowledgeable... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting that sales advisors and... See more

Service

Customers had positive experiences with service, noting that sales executives and site managers are... See more

User experience

People report positive experiences with user_experience, highlighting incredible and smooth journeys.... See more

Location

Consumers find location to be ambiguous regarding their experiences across different developments. While some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Where do we even begin? From the moment we arrived, the whole experience has been incredible. We’re now making the final decisions for our new home and eagerly waiting for it all to come together.... See more

Company replied

Rated 5 out of 5 stars

We bought a home at the Forster Park development. Although there were a few minor issues during the process, everything was handled well and we received the house smoothly and without any problems,... See more

Company replied

Rated 5 out of 5 stars

Pilgrims Way, Beverley We have exchanged on our new home at Pilgrims way and have nothing but positives to say about our experience. Cathy the sales executive, Dennis the site manager and Rebecca... See more

Company replied

Rated 5 out of 5 stars

I wanted to thank Hannah at Fardale View in Kilmarnock for her lovely and professional service so far. I reserved our dream house and she's been a fantastic help answering all of our lists of question... See more

Company replied


Company details

  1. Home Builder
  2. Construction Company
  3. Housing Development

About Ashberry Homes

Written by the company

Welcome to the official Trustpilot page for Ashberry, part of the Bellway family and one of the UK’s leading homebuilders.

Carefully chosen locations, homes that ooze individuality, energy efficiency as standard. From 5-bedroom homes through to 1-bed apartments, new homes are what we do, and we’re proud to do it across England, Scotland, and Wales.

Our range of homes and locations are only enhanced by the schemes we have on offer, meaning that homebuyers of all kinds can enjoy a beautiful new home, no matter their status. It couldn’t be easier to find your perfect home. Especially when it’s an Ashberry home..

Ashberry Homes, proudly part of the Bellway family.
Find my home Why buy new? Customer stories Your journey with ashberry


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

735 reviews

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4.5

All reviews

(735)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A positive experience

From start to completion we have had a great experience buying with Ashberry Homes.
Shelley was professional but warm, went out of her way to make buying our home a positive experience. She gave good sound advice and because of this our contract was completed in a five week turnaround.

December 18, 2025
Unprompted review
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Reply from Ashberry Homes

Hello Paige and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Shelley. We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex

Rated 5 out of 5 stars

We were kept informed every step of the…

We were kept informed every step of the way, all the sales assistance we have dealt with were so lovely and helpful with any queries or questions we had. As first time buyers everything a little stressful but the Ashberry team have made the process so much easier!

December 21, 2025
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Reply from Ashberry Homes

Hello Tia, thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Alex

Rated 5 out of 5 stars

Great experience reserving our first home

Amazing service reserving out first home! given so much information and kept up to date.

December 17, 2025
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Reply from Ashberry Homes

Hello Zoe and thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam

Rated 5 out of 5 stars

Helpful

The staffs were really helpful nice and friendly.explaining things and answering my questions calling me back when they missed my call, they were really on top of things

December 23, 2025
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Reply from Ashberry Homes

Hello Esther and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Zoe

Rated 5 out of 5 stars

Hassle free

Hassle free
Hassle free, fast and efficient service with no delays or hiccups! Bought my new home in under 8 weeks! Highly recommend!

November 3, 2025
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Reply from Ashberry Homes

Hello and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Sam

Rated 5 out of 5 stars

I love Ashberry Homes

I love Ashberry Homes. I was most fascinated by their architectural designs, the location of the estate and their sales advisor. Eve was very patient in disseminating information to me. She was very understanding and pointed me to the resource that I needed to help inform my decision.

December 7, 2025
Unprompted review
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Reply from Ashberry Homes

Hello Fisayo and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from Eve! This really is the type of feedback that we strive to ensure we receive! Many thanks, Sam

Rated 5 out of 5 stars

Happy customer

We recently bought from Ashberry Homes in Stargate Meadows - our first experience was with Jill who was lovely and we didnt feel pushed to buy or anything. This was when we were in the house browsing phase.
When we decided to buy, (and most of our subsequent encounters) was with Demi who has been an angel from start to finish. As a couple who wanted to buy a house, but didn’t understand the concept and process very well, it was super helpful to have a customer advisor who can support and fill us in with any queries. Very responsive and impressive too I must say. We also got a lot of incentives from Ashberry. We met Sarah on completion day who was very lovely too.

The comment from the prefessional snagger was that our home is a good build with no major concerns.

I absolutely recommend Ashberry/Bellway to anyone thinking of buying a house.

November 28, 2025
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Reply from Ashberry Homes

Hello Muna and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Stargate Meadows. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Ashberry home! Thanks again, Sam

Rated 5 out of 5 stars

Ashberry Homes and Agata have been amazing…

Ashberry Homes and especially Agata has been super helpful and patient with us. They have helped us to find our dream home and the communication was very good, always had updates for everything. Truly appreciate their support and dedication. We couldn’t ask for more. Thank you and we can recommend them to everyone 🫶🏻

November 11, 2025
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Reply from Ashberry Homes

Hello Veronica, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Zoe

Rated 5 out of 5 stars

Big shoutout to Julie in Lucas Gardens!

Big shoutout to Julie in Lucas Gardens development for making the buying process for us so smooth. It can be so stressful for first time buyers but thanks to Julie who supported us and recommended us the right people we finally have a beautiful house! She even came in to check on us on our first day after moving in and we really appreciate that. Thank you Julie.

November 24, 2025
Unprompted review
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Reply from Ashberry Homes

Hello Drosia and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Lucas Garden. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Ashberry home! Thanks again, Team Ashberry

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, Hannah at Fardale hill in particular has been great, so helpful and has explained everything

November 21, 2025
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Reply from Ashberry Homes

Hello Louise and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam

Rated 5 out of 5 stars

Dealing with Sally from Yew Tree…

Dealing with Sally from Yew Tree Meadows was the best part of the experience. She was very professional, open and helpful.

November 17, 2025
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Reply from Ashberry Homes

Hello Angelika, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Alex

Rated 5 out of 5 stars

Smooth process

Polite, friendly and very accommodating. Process was smooth and really enjoyed viewing house again before purchasing the plot to ask all our questions. Highly recommended 👌 very excited to move into our Ashberry home. Michael at Chellaston fold is absolutely brilliant.

November 17, 2025
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Reply from Ashberry Homes

Hello Kelly and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Michael! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex

Rated 5 out of 5 stars

Excellent support and care

Excellent support and care, Eve at swinfen vale was an absolute godsend for our journey towards our forever home, assisted every step of the way and you could tell she really cared.

Liam has been a delight from the buildings side and is really driving home that high level of customer care.

My snaggers words "Hello mate, finished about an hour ago..

House is probably one of the best I’ve ever come across. Had to really try and pick up stuff, they’ve done quality job"

Which is lovely to hear when it's the most expensive thing ill probably ever buy.

We moved in 31st Oct and are loving every minute.

October 31, 2025
Unprompted review
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Reply from Ashberry Homes

Hello Joseph and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team. This really is the type of feedback that we strive to ensure we receive!

We wish you all the best in your new Ashberry home! Thanks again, Zoe

Rated 5 out of 5 stars

Helpful information & guidance through…

Helpful information & guidance through the process.

October 14, 2025
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Reply from Ashberry Homes

Hello Chloe and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Zoe

Rated 5 out of 5 stars

Excellent staff

Excellent staff, Eve Walsh has the world of knowledge, amazing customer service, very pleasant n professionally delivered where there’s no room for improvement.

November 2, 2025
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Reply from Ashberry Homes

Hello Meeta and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from Eve and wish you all the best in your new Ashberry home! Thanks again, Misbah

Rated 5 out of 5 stars

Sarah at the Woodland Edge development…

Sarah at the Woodland Edge development in Killingworth, North East England, is an absolute credit to Ashberry Homes. Our experience with Sarah has been outstanding from the very first interaction. She went above and beyond for us and whoever buys a property on this development will be incredibly well looked after undoubtedly. She was extremely knowledgeable and answered every question we had thoroughly. I would 10/10 recommend this development to friends and family.

November 2, 2025
Unprompted review
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Reply from Ashberry Homes

Hello Sam and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Woodland Edge. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Ashberry home. Many thanks, Sam

Rated 5 out of 5 stars

Its all about Mikey!

Firstly the 5* goes to Mikey ( Ashberry Chellaston Fold), the most informative, proactive sales person we know. He's supportive, understanding and brings the sun to this development. We are not looking forward to him leaving. Our new home is beautiful and just what we needed. Maddie and Brett have been great once we moved in sorting any issues with good communication. The only areas of improvement are: *British Gas, are not great, it took a while setting up an account with them, they also were unaware the house has solar panels- pre registering the solar panels would be advantageous to the home buyer. * we are, after 3mths, still awaiting the tarmac ramp to our drive, which is needed more than you think. It has been an access hazard during our pregnancy/recovery. * localised street flooding around the drains following rain..not great, we hope this is sorted before winter sets in, otherwise dangerous ice patches await us. * the Angelica, a radiator in the hallway would have been great, its coldness is felt. * our front door access isnt the best, possible fall hazard . * driveway drainage could have been positioned better, as surface water is noticeable following rain fall. * the fridge freezer size should be sized against the house size. Its too small!

November 1, 2025
Unprompted review
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Reply from Ashberry Homes

Hello and thank you for your fantastic review. We are so pleased to hear of the excellent service you received from the team at Chellaston Fold. This really is the type of feedback that we strive to ensure we receive!
Also, thank you for bringing your conerns to our attention. We will be sure to raise this with our divisional team, who are best placed to look into this further.
We would like to take this opportunity to wish you all the best in your new Ashberry home!

Many thanks, Sam

Rated 5 out of 5 stars

Fardale View, Kilmarnock

I wanted to thank Hannah at Fardale View in Kilmarnock for her lovely and professional service so far. I reserved our dream house and she's been a fantastic help answering all of our lists of questions, helping us choose any options we wanted, giving honest advice. I really appreciate the service so far and await the moving date next year with great excitement. We cannot wait to see how the house turns into a home.

October 12, 2025
Unprompted review
Ashberry Homes logo

Reply from Ashberry Homes

Hello and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Fardale View. This really is the type of feedback that we strive to ensure we receive!
We wish you all the best in your new Ashberry home! Thanks again, Sam

Rated 5 out of 5 stars

New home

We found there was no pressure from Luke very helpful and went through everything in detail ,Luke sold me on the first visit so very happy so far. Quality of the workmanship is very high as I am in the building trade myself.

October 21, 2025
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Reply from Ashberry Homes

Hello Derrick, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Luke! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in. Thanks again, Zoe

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