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Rated 5 out of 5 stars

This company has been through some management and name changes, but the dedication to personal service has remained the same. Best place I know of to get reliable information concerning the products t... See more

Rated 5 out of 5 stars

I easily found my everyday sunscreen, Total Block spf 65 transparent, on their website. Besides having free shipping I have the assurance of having fresh products - expires in June 2017!!! No local st... See more

Rated 5 out of 5 stars

These products are amazing as my order was delivered within 3 - 4 days and I have seen a massive difference in my skin in just a few days of use.. My pores are no longer visible, my skin feels smooth... See more

Company replied

Rated 5 out of 5 stars

I recently received my order from Askderm. It was nicely wrapped, arrived early, in spite of all the snow in my area, and also came with some surprises I hadn't expected. I have ordered from Askderm... See more

Company replied

Company details

  1. Skin Care Clinic
  2. Pharmacy

Information provided by various external sources

askderm has over 2,300 skin care products, excellent customer service, free samples with every order, and free shipping on all orders over $49.


Contact info

4.9

Excellent

TrustScore 5 out of 5

449 reviews

5-star
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Rated 5 out of 5 stars

Dermatologistrx the best!

I've been using Dermatologistrx for years. My products are delivered timely, usually within 2 days. Customer service is great. Many products available.

June 25, 2015
Unprompted review
Rated 1 out of 5 stars

I ordered 15days ago,but I didn't receive my package!

I ordered about 15days ago,on May.26 I received Email. you guys told me .my package has been shipped,but ,on June.4. I received another Email,told me .my oreder items sold out! I'm so strange,I received the shipping Email .the tracking number inside! Today, I called your customer service about half hours,I left massage already, but nobody call back to me !I just want to know about, where is my package? HOW LONG CAN I receive my package?CAN you call back to me ?or CAN you reply to this Email,please!

June 12, 2015
Unprompted review
Rated 2 out of 5 stars

Lack of Communication / Service

I am disappointed in the lack of communication from askderm when products have been put on hold because of one item on backorder. I still have not been notified of this interruption. I only found out about it when I checked the online tracking number. The number had been canceled. Since I am in the initial phase of a new hair and scalp treatment for hair growth, I am not sure how this interruption will affect what I hope to be a positive result; also not to mention that this will be an expensive setback for me. The company has a responsibility to its customers with these type of products to ensure consistency of the products in these type of programs.
I can only hope that askderm will make this right for me, and in the future initiate better customer service / communication.
Still waiting. Please send me an email expediting my order .
Thank you.

June 2, 2015
Unprompted review
Rated 3 out of 5 stars

Bait and switch

I should have know the price was too good to be true. When ordering Glytone Step-Up Mild Gel for my wife I compared the picture to the bottle she had. Pictured is the 200 ml/6.7 oz. (exactly the same as I was looking for). What they are actually selling is the 30 ml/1.0 oz size.

The old bait and switch. I'll never shop askderm again.

Update. askderm got back offered full refund and with be replacing picture. For this rapid response I upgrade them from 1 to 3 stars.

May 31, 2015
Unprompted review
askderm logo

Reply from askderm

Thank you for your feedback and bringing this to our attention! The product is listed as a 1oz size but does have the incorrect picture. We will update the picture ASAP and issue you a full refund for the confusion. Enjoy your week!

Rated 5 out of 5 stars

1st Time Customer...I will return!

Askderm currently is the exclusive of a product I use thus I was transferred to the site when I wanted to order. Easy process, smooth navigation throughout purchase and a clean easy to navigate site overall. Normally I use a competitor for dermatology products but will now add Askderm to the list as a worthy contender.

May 27, 2015
Unprompted review
Rated 5 out of 5 stars

good

the price is good and the stuff is good.

May 19, 2015
Unprompted review
Rated 5 out of 5 stars

Terrific

I called last week to ask for information before purchasing a product and had a terrific experience. Carolyn answered my questions and gave me additional info on the product. She is very informed about the products. I really appreciate her information and am looking forward to receiving my purchase and trying it.

May 7, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Products & Service

I order my Gly Derm products from askderm and always receive excellent service and delivery. I recommend this company to all my friends. I have probably placed at least 5 orders in the past & will continue ordering from askderm in the future.

May 7, 2015
Unprompted review
Rated 5 out of 5 stars

I love this site!

This site offers top-rated products, which are frequently discounted. The products are up to date and shipped quickly. I'm very pleased with the services offered by this site.

May 4, 2015
Unprompted review
Rated 5 out of 5 stars

Pretty Good

Shipping speed is good! Products are good.
Hope to have more promotion soon.
Thank you.

April 27, 2015
Unprompted review

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