AskDirect Reviews 1,084

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company, often finding competitive prices that were significantly lower than other retailers. Customers frequently praise the easy ordering process and the swift delivery, with many receiving their items much faster than expected. The service is consistently described as excellent, with good communication and reliable delivery of well-packaged products. However, some customers experienced issues with delivery delays, with items not arriving on schedule or getting stuck in transit. A few other people also felt that the product itself was disappointing or that the wrong item was sent, without a prompt resolution.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the swiftness and efficiency... See more

Price

People report positive experiences with price, consistently finding very good and competitive prices for... See more

Product

Reviewers highlight positive aspects of product, often noting great prices and significant reductions... See more

Service

Reviewers mention positive feedback about service, often highlighting its efficiency and speed. Customers... See more

Order

Customers consistently note positive experiences with order, highlighting easy ordering processes and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’d never heard of Ask Direct, but came across the company when searching for price comparisons online. We had found a tv in Curry’s who claim to price match, and Ask Direct were advertising the price... See more

Rated 5 out of 5 stars

Easy ordering, quick delivery and best of all my Ninja air fryer was over £20 cheaper than any other company. I will definitely use ASK again when wanting electrical goods.

Rated 5 out of 5 stars

I originally bought headphones through Amazon and DPD messed up the delivery and returned them...i spoke with Pritti at the customer service line and she was super helpful. I bought another pair, she... See more

Rated 5 out of 5 stars

The website was well laid out. Prices were very competitive and the ordering system was easy. The item description was exact. Delivery was quick and the item arrived safely.


Company details

  1. Photo Shop
  2. Computer Store
  3. Hi-fi shop
  4. TV store

Written by the company

We’re a family-run business with an experienced, friendly team of staff who have been with us for many years. In the twelve years we’ve been trading, we’ve helped many people to pick the right product, from a new TV or cinema to the perfect camera or camcorder for capturing those special moments. We’re not simply an online retailer – we also operate four Sony Centres as well as a multi-brand store. Visiting us will give you the chance to try out and compare products, and our knowledgeable team is always on hand if you need help or advice. We pride ourselves on providing excellent customer service both before and after a sale, so if you have any queries about our services or products please just Ask!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Absolutely fantastic 5* all the way.

This is the first time I’ve used ask direct and they’re very impressive. I bought an open box Sony soundbar which arrived next day (unbelievably) and was in perfect condition too. Excellent, quick email support too. I rate Ask Direct 5* all the way and will be buying again. Very impressed!

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Very competitive pricing and even beat…

Very competitive pricing and even beat the cheapest online with the extra Samsung promotion added on.
Very helpful and polite customer service
Delivery didn’t. One in the 2-3 days as specified bit only because they said they were extremely busy, only took one extra day. I will definitely buy from them again
Thank you

October 24, 2024
Rated 5 out of 5 stars

Bought Sony earphones

Bought Sony earphones , best price I could find around, at least £30 cheaper , also very quick delivery , will definitely be ordering from this company again in the future

October 19, 2024
Rated 5 out of 5 stars

Sorted!

Had a bit of a problem with a camera I purchased but all's well that ends well and no complaints.

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

Had a problem with a TV connection. Staff went out of their way to help, and a solution was found quickly and cheaply!

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant all round.

Brilliant all round.
Good price on an "out of box" Sony soundbar, really a brand new product in original packaging with original manufacturers warranty.
Delivery by UPS within 2 days.
What can be better?

September 11, 2024

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