I’d never heard of Ask Direct, but came across the company when searching for price comparisons online. We had found a tv in Curry’s who claim to price match, and Ask Direct were advertising the price... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good service from seller and great price on a Shark vacuum cleaner (member price, which only requires opening an email account). Second one I’ve bought from them.
Emailed them with a question which was answered the very next day. Outstanding service. A lot of emails sent to other sippliers normally dont get answered within a week. After the answer which was cor... See more
I originally bought headphones through Amazon and DPD messed up the delivery and returned them...i spoke with Pritti at the customer service line and she was super helpful. I bought another pair, she... See more
Company details
Written by the company
We’re a family-run business with an experienced, friendly team of staff who have been with us for many years. In the twelve years we’ve been trading, we’ve helped many people to pick the right product, from a new TV or cinema to the perfect camera or camcorder for capturing those special moments. We’re not simply an online retailer – we also operate four Sony Centres as well as a multi-brand store. Visiting us will give you the chance to try out and compare products, and our knowledgeable team is always on hand if you need help or advice. We pride ourselves on providing excellent customer service both before and after a sale, so if you have any queries about our services or products please just Ask!
Contact info
31 Palace Gardens, EN2 6SN, Enfield, United Kingdom
- 02073078321
- sales@askdirect.co.uk
- www.askdirect.co.uk
4.7
Excellent
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and great price.
Excellent service and great price.
A slight issue was sorted immediately and without complication.
I would definitely buy from here again.
May 4, 2026
Great all round 😊
Ordered late afternoon, dispatched same day, received in less than 24 hours, great service and product at significant reduction.
April 28, 2026
Great company good communication an…
Great company good communication and delivery was fast straight forward service thanks
April 23, 2026
Great offer product was cheaper than…
Great offer product was cheaper than anywhere else, professional service, quick order confirmation.
Free shipping delivered next day!
April 13, 2026
Great customer service
I accidentally ordered two items by mistake and they swiftly dealt with it and processed a refund for one of the items. Great customer service.
April 9, 2026
good support
March 31, 2026
Really good price
Really good price, excellent delivery came exactly as stated well packaged and lovely delivery man.
Can’t fault so far would definitely recommend
March 16, 2026
Best price and quick delivery. Just perfect
Great value for money with the best price I could find, and the delivery was impressively quick by Royal Mail. The item arrived very well packaged—securely protected with cardboard to prevent damage or dirt during transit, without excessive or wasteful packing materials.
This was a refreshing contrast to some high street retailers, where items often arrive with no outer packaging, leading to damaged retail boxes or even missing components before the package is opened.
Overall, a very positive experience and I would happily purchase from this retailer again. They are a model retailer that others should learn from.
March 25, 2026
Exceeded Expectations
I’d never heard of Ask Direct, but came across the company when searching for price comparisons online. We had found a tv in Curry’s who claim to price match, and Ask Direct were advertising the price for £600 cheaper. I was a bit sceptical about ordering, it almost seemed too good to be true but trustpilot reviews were strong. The process was seamless, delivery was quicker than stated (I went for standard delivery of 2-4 days and it arrived the very next day after ordering!) really happy with my purchase and would highly recommend
March 17, 2026
Very helpfull after first delivery was…
Very helpfull after first delivery was damaged by Fed Ex
March 5, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.