I’d never heard of Ask Direct, but came across the company when searching for price comparisons online. We had found a tv in Curry’s who claim to price match, and Ask Direct were advertising the price... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good service from seller and great price on a Shark vacuum cleaner (member price, which only requires opening an email account). Second one I’ve bought from them.
Emailed them with a question which was answered the very next day. Outstanding service. A lot of emails sent to other sippliers normally dont get answered within a week. After the answer which was cor... See more
I originally bought headphones through Amazon and DPD messed up the delivery and returned them...i spoke with Pritti at the customer service line and she was super helpful. I bought another pair, she... See more
Company details
Written by the company
We’re a family-run business with an experienced, friendly team of staff who have been with us for many years. In the twelve years we’ve been trading, we’ve helped many people to pick the right product, from a new TV or cinema to the perfect camera or camcorder for capturing those special moments. We’re not simply an online retailer – we also operate four Sony Centres as well as a multi-brand store. Visiting us will give you the chance to try out and compare products, and our knowledgeable team is always on hand if you need help or advice. We pride ourselves on providing excellent customer service both before and after a sale, so if you have any queries about our services or products please just Ask!
Contact info
31 Palace Gardens, EN2 6SN, Enfield, United Kingdom
- 02073078321
- sales@askdirect.co.uk
- www.askdirect.co.uk
4.7
Excellent
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpfull after first delivery was…
Very helpfull after first delivery was damaged by Fed Ex
March 5, 2026
Prompt delivery,allOK
February 11, 2026
Excellent service
Excellent service. Ordered on Sunday evening and arrived Tuesday. Packaged well. Would buy from again.
February 16, 2026
It was great to purchase with ASK
It was great to purchase with ASK. Thanks for the lowest market price.
February 5, 2026
Emailed them with a question
Emailed them with a question which was answered the very next day. Outstanding service. A lot of emails sent to other sippliers normally dont get answered within a week. After the answer which was correct i placed an order and it was delivered to me within 2 days. Great service
January 12, 2026
thank you for everything
thank you for everything, the best site ever, I'm really happy with my experience
January 3, 2026
Great service
Easy to navigate gate order best price I could get at the time delivery quick and on time
December 30, 2025
Was advised delivery would be Monday 5…
Was advised delivery would be Monday 5 January, waited in all day. Email saying delayed until Tuesday. Waited in all day. Received email saying couldn’t deliver. Said delivery would be Wednesday 7 January. Arrived today. 2.5 days waiting at home. Not impressed. Have not checked television yet.
January 2, 2026
Ordered and received same day excellent…
Ordered and received same day excellent service.
December 29, 2025
The ordering process was easy but…
The ordering process was easy, but still awaiting the item. Not arrived on schedule and no indication when it will be delivered. Perhaps Ask Direct are a little too quick asking for a review!!
December 24, 2025
Order didnt come in time (or at all)
Order didnt come in time (or at all). Wasnt notified.
December 10, 2025
On time and as described
December 8, 2025
Advertised 3-5 days delivery for…
Advertised 3-5 days delivery for TV...it turns up the next day! Best service!
December 11, 2025
Ordered a TV for black friday on the…
Ordered a TV for black friday on the 28th November, as of the 9th December it still isn't here and with no idea when it's coming. Unprofessional and dodgy practices such as never receiving a delivery confirmation or timeslot, just a phone call from the company who promised a delivery date that came and went without the TV arriving.
I'm not sure what this company is, but to me it seems very tin pot and unprofessional. They are either incompetent or scammers, and only time will tell which one it is at this point. They offered a discount on the product that was better than their competitors but the cost seems to be an extra payment in sanity.
November 28, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.