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AskDirect Reviews 1,083

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TrustScore 4.5 out of 5

4.7

Photo Shop
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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the competitive pricing and the speed of the delivery service, often noting that products arrived much faster than expected. The ordering process is consistently described as easy and straightforward, and many people are satisfied with the quality of the products received. However, some customers also noted issues with delivery, experiencing significant delays or items not arriving as scheduled. A few other people also felt that the product itself was disappointing or that they received the wrong item, with some even reporting receiving an empty package instead of their ordered product.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the swift and fast... See more

Price

Users describe positive interactions with price, consistently finding competitive and low prices for various... See more

Product

Clients share positive opinions on product. Many customers praise the products for being exactly as... See more

Service

Consumers find service to be positive, often highlighting its efficiency, speed, and professionalism. Many... See more

Order

Customers generally report positive experiences with their orders. Many reviewers highlight the ease of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’d never heard of Ask Direct, but came across the company when searching for price comparisons online. We had found a tv in Curry’s who claim to price match, and Ask Direct were advertising the price... See more

Rated 5 out of 5 stars

Easy ordering, quick delivery and best of all my Ninja air fryer was over £20 cheaper than any other company. I will definitely use ASK again when wanting electrical goods.

Rated 5 out of 5 stars

I originally bought headphones through Amazon and DPD messed up the delivery and returned them...i spoke with Pritti at the customer service line and she was super helpful. I bought another pair, she... See more

Rated 5 out of 5 stars

The website was well laid out. Prices were very competitive and the ordering system was easy. The item description was exact. Delivery was quick and the item arrived safely.

Company details

  1. Photo Shop
  2. Computer Store
  3. Hi-fi shop
  4. TV store

Written by the company

We’re a family-run business with an experienced, friendly team of staff who have been with us for many years. In the twelve years we’ve been trading, we’ve helped many people to pick the right product, from a new TV or cinema to the perfect camera or camcorder for capturing those special moments. We’re not simply an online retailer – we also operate four Sony Centres as well as a multi-brand store. Visiting us will give you the chance to try out and compare products, and our knowledgeable team is always on hand if you need help or advice. We pride ourselves on providing excellent customer service both before and after a sale, so if you have any queries about our services or products please just Ask!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Ordered a TV for black friday on the…

Ordered a TV for black friday on the 28th November, as of the 9th December it still isn't here and with no idea when it's coming. Unprofessional and dodgy practices such as never receiving a delivery confirmation or timeslot, just a phone call from the company who promised a delivery date that came and went without the TV arriving.

I'm not sure what this company is, but to me it seems very tin pot and unprofessional. They are either incompetent or scammers, and only time will tell which one it is at this point. They offered a discount on the product that was better than their competitors but the cost seems to be an extra payment in sanity.

November 28, 2025
Rated 5 out of 5 stars

Very good customer service when you call them.

I originally bought headphones through Amazon and DPD messed up the delivery and returned them...i spoke with Pritti at the customer service line and she was super helpful. I bought another pair, she sent them overnight to me via Royal Mail and I received them the next day. Now waiting for my refund of the first pair. DPD were useless. Can't fault the ASK service

December 2, 2025
Rated 5 out of 5 stars

Excellent service

Excellent service. Prompt delivery and best price available. Product itself a little disappointing but that’s not down to supplier.

November 8, 2025
Rated 1 out of 5 stars

Delayed delivery then cancelled order.

Placed an order was shipped and then stuck in transit. No contact from the company until I initiated it. Then 2 weeks later they say parcel been lost in transit and refunded me. Waste of time. All sounds like they didn't want to let me have a discounted item. No offer of alternative or goodwill gesture . Would not use again

October 10, 2025
Rated 5 out of 5 stars

Great little hoover

Ordering was easy. I was kept updated with my delivery details.
The hoover is perfect for my daughter, she's very happy with it. Great little hoover.

August 7, 2025

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