Aspects Holidays Reviews 

921
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 562 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely helpful, polite, and always available to answer any questions or inquiries during the stay. People also appreciate the smooth and easy booking process, which makes planning a holiday completely stress-free from the very beginning right up to finish. Furthermore, consumers frequently praise the fantastic locations of the holiday homes, situated very close to pristine beaches and local town amenities. However, some customers also noted occasional issues with property details differing from online advertisements or experienced a disappointing lack of welcome items upon arrival.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are extremely friendly, polite,... See more

Holidays

Clients share positive opinions on holidays, noting that properties are consistently clean, bright, and... See more

Booking process

Reviewers express strong satisfaction and appreciation regarding the booking process, frequently highlighting... See more

Service

Consumers find service to be exceptionally positive, describing staff as helpful, professional, and friendly.... See more

Location

Reviewers highlight positive aspects of location, frequently describing properties as ideal and situated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication and excellent customer service. This year we decided to pay for our holiday in monthly installments which made it so much easier. We stayed at Seven Dunes Atlantic Bay in Per... See more

Company replied

Rated 5 out of 5 stars

The organisation was perfect. The first venue wasn’t up to your normal standard (review already submitted). The second venue in Bude was absolute perfection. Canal Side no 5 was absolute heaven. T... See more

Rated 5 out of 5 stars

We enjoyed our holiday in Mousehole. We were informed of everything before we arrived like the parking arrangements and key safe etc. As a company Aspects are brilliant.The staff there are very frie... See more

Company replied

Rated 5 out of 5 stars

Location location location. Every little detail was there to cater for our needs and more. Beautiful place with well thought out presentation and character. Making every person's visit feeling like th... See more

Company replied


Company details

  1. Self-Catering Accommodation
  2. Cottage Rental
  3. Holiday Accommodation Service
  4. Holiday Home
  5. Vacation Home Rental Agency
  6. Vacation Rental

Written by the company

Established in 1989, Aspects Holidays has been letting self-catering holiday cottages in Cornwall ever since. Offering a wide variety of self-catering holiday homes across the county, from sea view apartments to cosy cottages in the countryside, there’s something for everyone. With local offices in Hayle, St Ives, Porthleven, Penzance, Perranporth, Bude and Mevagissey, this Cornish company has a local and friendly ethos, ensuring they're always nearby if you need them. Proudly B Corp Certified.


Contact info

Cornwall's local holiday letting agency

Take a look at our collection of holiday cottages across Cornwall

4.9

Excellent

TrustScore 5 out of 5

921 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(921)

580 reviews in the last 12 months

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Rated 5 out of 5 stars

Fanatic customer service …

Great communication and excellent customer service.
This year we decided to pay for our holiday in monthly installments which made it so much easier.
We stayed at Seven Dunes Atlantic Bay in Perranporth, the accommodation was spotless and well equipped.
Friends ask why we always stay in the same place but it is such a perfect location we wouldn't want to go anywhere else.
Minutes away from the town and around 1 minute to get to the beach.

July 5, 2026
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Reply from Aspects Holidays

Thank you so much for this lovely review Natalie, we're so glad you had such a wonderful time in Perranporth and hope to see you back for many years to come! ☺️

Rated 5 out of 5 stars

Great company

Great company, really easy and helpful to deal with!

July 4, 2026
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Reply from Aspects Holidays

Thank you so much for your kind comments Amy, we're so glad you you had such a positive experience with us and hope to welcome you back soon ☺️

Rated 1 out of 5 stars

Bad bad company to book holiday with

This company is horrendous at helping clients and does not listen at all when clients have issues with holiday accommodation!! I have complained to them about the awful back yard at our cottage in Cornwall, which had been sold as a lovely back garden. This ruined my whole holiday as I was recovering from stomach surgery and was looking forward to sitting in my nice sunny back garden with a good book and a cold drink. As it was, I was totally unable to sit in the dark and miserable back yard as it just had old fencing up at 2 sides and a 30foot wall at the back which stopped the sunlight from ever being in the yard and just made the whole area dark and sad!!! When I complained I was basically told I was wrong and it was all down to personal choice!!!! No it wasn’t…… I was mis sold and lied to. I would never use a company again who use false misrepresentation to sell holiday accommodation to hard working clients!!! Avoid at all costs!!!

June 26, 2026
Unprompted review
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Reply from Aspects Holidays

We are very sorry that the property did not meet your expectations and that you felt it had been misrepresented. We work hard to ensure photos and descriptions accurately reflect what guests will find on arrival, and upon review, we believe the outside space was shown as accurately as possible, with an exterior shot showing the wooden fencing and tall trees to one end, and 3-bedroom photos showing the high white wall. However, we appreciate that the description referring to enjoying a drink at the end of the day, known as a "sundowner" on a warm summer evening, may have created an unintended impression of a sunny area or sunset views. To avoid further confusion, this wording has now been changed to "a peaceful spot for morning coffee or evening drinks." We will also arrange for the area to be checked and jet washed if needed, to help brighten it up.
We acknowledge that the front bench was incorrectly listed in the property description after it had been removed due to damage. As previously discussed, this should have been updated sooner, and we sincerely apologise for that oversight and any disappointment caused.
We are equally sorry that you felt unheard during your interactions with us. While we were unable to alter the outside space, we recognise that we could have shown greater understanding of your disappointment, and we will use this feedback as part of our ongoing team training.
While we appreciate this does not change your experience, we hope it reassures you that your feedback has been carefully considered and has already led to changes. Thank you for taking the time to share your comments, and we are genuinely sorry that this holiday did not meet your expectations. Aspects Holidays

Rated 5 out of 5 stars

I can't fault them.

I've been booking through Aspects for years and I've also used them to rent out a property. I can't fault them, and there aren't many companies I can say that about. They respond quickly to booking requests, communication is clear and friendly. When on holiday they are just at the end of a phone call or email and sort out any minor issues quickly and professionally. Long may they continue. Thank you Aspects.

June 24, 2026
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Reply from Aspects Holidays

Thanks so much Jane, we really appreciate your comments 😊

Rated 4 out of 5 stars

Overall a great property to stay in

First time using aspects holidays after using a few others over the last few years. Great sea view location and clean well equipped property. Only down side was a lack of a good welcoming pack which most agents use, just a few tea bags and coffee sachets don’t cut it really. The other issue was a damp smell on arrival through the door which needs addressing. Other than that would probably use aspects again but they need to sort the welcome pack out , maybe some dairy like butter cheese or some bread like other agents wouldn’t go a miss.

July 3, 2026
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Reply from Aspects Holidays

Thanks for the review and suggestion Cliff. Welcome packs will always include a minimum of tea, coffee, sugar and milk, but anything over that is entirely at each individual property owners discretion. We try to encourage more goodies to be supplied, as we know how appreciated they are. We will pass on your feedback to this particular owner and have a look into the smell that you mentioned. Thanks again and we do hope that we will see you back in Cornwall again. Aspects Holidays

Rated 5 out of 5 stars

29 The Dunes Perranporth

We had a lovely time at 29 The Dunes, Perranporth. The apartment was excellent and well appointed with great views, everyone was helpful and made us feel so welcome. We shall return.

June 26, 2026
Unprompted review
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Reply from Aspects Holidays

Thank you so much for leaving us such a lovely review, we're so glad you enjoyed your time in Perranporth! We hope to see you back soon ☺️

Rated 5 out of 5 stars

Trustworthy staff and company

When I made contact with you your staff were very friendly and helpful! The cottage was clean and tidy. What we liked was the milk, tea, water, biscuits and washing up materials left for us.

June 30, 2026
Rated 4 out of 5 stars

We stayed at the Dunes Perranporth

We stayed at the Dunes Perranporth. Wonderful location overlooking the beach and sea. Disappointed there was not full garden furniture which was pictured in the specification of the apartment when we booked it March 2025 so unable to dine al fresco in the lovely weather.Kitchen was poorly equipped no cheese grater, no serving dishes, glasses provided were dirty and the kitchen bin also.Bathroom and bedroom was lovely with lots of storage and crisp white bed linen.The property needs attention to detail to justify the high rental cost.We did enjoy our stay and the location was perfect.

June 19, 2026
Unprompted review
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Reply from Aspects Holidays

We are really pleased you enjoyed 29 The Dunes, though sorry to hear there were a few areas that were disappointing. Now that we are aware we will ensure the kitchen items are replaced and will check on the outdoor furniture. Often items like this are stored away, but if not, we will get the website photos/description amended. Thank you for your helpful feedback. We hope that you still had a great time in Perranporth. Aspects Holidays

Rated 4 out of 5 stars

The Blue Place, Newlyn

We enjoyed a 2 week stay to celebrate my 50th birthday at the Blue Place. What can I say that view …. Is spectacular I have never seen such a view, absolutely beautiful and always changing. The blue place is a really lovely apartment, very quirky with most things you will need. The road is a busy main road that never stops. It may not bother you if you are used to traffic. Bedding is gorgeous and shower is very powerful. In the hot weather ( we had 4 days of extreme heat) we have longed for blinds or a curtain in the living room, even with the back door open and windows open it was very very hot & sticky like a green house with all the glass, no shade outside either in the sitting area so that wasn’t an option until sundown. It was very difficult to cope in those temperatures. The house is not made for extreme heat specifically upstairs. Downstairs is cooler with lined curtains to keep the sun out. We stayed out as late on those days as we could.
Newlyn is lovely, we went to the film house to watch a film. Enjoyed the local pub, chippy and tapas place. Aunty Mays is nice for sandwiches and pasties. We had gorgeous meal at Fisherman’s Arms up the harbour hill and a nice meal in Argoe.
We visited the Eden Project, St Ives via train, Falmouth, Mousehole, St Just, Lands End. We enjoyed a sunset at Sennan Cove Beach, visited Perranporth Beach, Porthcurno Beach was lovely but quite a walk back to car. We also visited Marazion and walked over the causeway which was stunning. Really nice pub on way to Penzance called The Bath Inn, nice beer garden and friendly locals.
Overall a lovely stay! Thank you to the Aspect Team for your assistance and the lovely birthday wishes and of course all the local produce to enjoy! I would highly recommend Aspects holidays.

June 13, 2026
Unprompted review
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Reply from Aspects Holidays

Thanks for the review Linda! It sounds like you had a lovely time here. What a way to celebrate your special birthday! It was certainly a very warm week! We are just not used to it or equipped for it so well in this country, but we will certainly pass on your suggestions to the owners for them to consider blinds to help in future heat waves. Thanks for the feedback and we hope to see you again 😊

Rated 5 out of 5 stars

Have used Aspects for many years and…

Have used Aspects for many years and have always had a positive experience. More than satisfied with properties and the level of service from Aspect’s staff. Highly recommend

June 19, 2026
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Reply from Aspects Holidays

Hi Jackie, thank you so much for these lovely comments. We love hearing this kind of feedback and our staff are always delighted to hear they have left a positive impression! We hope you had a lovely holiday and that we'll see you again soon! ☺️

Rated 5 out of 5 stars

What a beautiful and wonderful base to…

What a beautiful and wonderful base to explore the area! The accommodation has everything you need, the accommodation is just beautiful if I could give more stars I would ! Book it and enjoy a fabulous holiday

June 26, 2026
Unprompted review
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Reply from Aspects Holidays

Thank you so much for your wonderful review, Mark. We're delighted that you loved the accommodation and that it made such a perfect base for exploring! Your kind words really mean a lot to us, and we hope to welcome you back for another fabulous holiday soon. ☺️

Rated 2 out of 5 stars

“Pump Cottage” review

“Pump Cottage” in good location. Had pretty original features. Would be perfect if… dampness is fixed and facilities such as washer , dryer renewed, small bathroom needs to be upgraded, a deep clean and a lick of paint, provide more than 1 toilet roll each.

Very damp smell when we arrived. Three bin liners of rubbish outside property on arrival, rubbish was out of bags, I had to tidy up otherwise would have gone down the street. I got very sick while staying there due to the dampness - despite having windows open. Even the carpet, bedsheets and towels felt cold and damp. Facilities need upgrading, tumble dryer old and didn't work properly. Stayed here on business, and needed to wash and dry work clothes.

June 21, 2026
Unprompted review
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Reply from Aspects Holidays

We are so sorry to hear that, as it sounds very unusual for that property to have such issues, with the owner always very keen to address any suggestions/feedback from us and guests. It is such a shame that we were not aware at the time so that we could have done something to help while you were there, but now that we are aware, the owner has a white goods engineer attending and someone heading over to look into your comments about damp. Thank you for your helpful feedback. Aspects Holidays

Rated 5 out of 5 stars

Smooth operator

From the initial booking all the way through the transaction and arrival process was all very good simple smooth, clear concise instructions

June 17, 2026
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Reply from Aspects Holidays

Thank you for your lovely feedback, Mark. We're so pleased that you found our process straightforward to follow, as this is what we always aim for! We hope you had a fantastic stay and that we will see you again soon. ☺️

Rated 5 out of 5 stars

We have stayed with Aspects several…

We have stayed with Aspects several times now at different cottages and have always had a very positive experience.
All the cottages we have stayed at have been in beautiful locations and so well maintained and equipped.
Booking is easy with friendly helpful staff always available to give advice if needed.
Our most recent stay was at Bryher cottage in Trevaylor and it was exactly like the description given by Aspects.

June 18, 2026
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Reply from Aspects Holidays

Thank you for your continued support over the years! It’s fantastic to hear you've consistently enjoyed your stays with us and that Bryher Cottage lived up to your expectations. We really appreciate your loyalty and look forward to welcoming you back again soon! ☺️

Rated 5 out of 5 stars

The booking system was smooth and easy…

The booking system was smooth and easy to use. The property was as expected and the regular email communication from the company meant that I felt that if I needed help with something they would be easy to contact. We stayed in St Ives and they have an office there, so the company isn't just a faceless internet company.

June 17, 2026
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Reply from Aspects Holidays

Thank you for your kind review, Sylvia. We're so pleased that you found our booking process simple and our communications reassuring throughout; this is exactly what our team strives for! It's really lovely to hear that our St Ives office gave you added confidence, and we hope to see you again before long! ☺️

Rated 5 out of 5 stars

Best holiday company without question!

Aspects holidays are the best holiday company ever. I have booked holiday stays with them for 13 years now and can safely say they are unbeatable when it comes to customer service and the quality of properties they let. Always guaranteed a good stay (even when the weather is rubbish) as apartments are fully equipped and super clean. A great service. After every holiday they ask you to leave a review and they always act upon it and acknowledge that they have read it!! 22 holidays and counting - next one is in September!

June 17, 2026
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Reply from Aspects Holidays

Thank you so much for your amazing review and for choosing us for the past 13 years! It is incredibly special to us that you have enjoyed 22 holidays with Aspects, and we're absolutely delighted that our customer service and properties continue to meet your expectations. We can't wait to welcome you back in September! ☺️

Rated 5 out of 5 stars

Everything

Everything

June 17, 2026
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Reply from Aspects Holidays

Thank you so much for your 5-star review, Christine. We're delighted that you had such a positive experience and really appreciate you taking the time to leave us your feedback! We hope to welcome you back again soon.☺️

Rated 5 out of 5 stars

Easy booking experience including all…

Easy booking experience including all relevant information relating to the property. Regular updates with info in the run up to our holiday which were helpful. The property was exactly as described and in excellent condition throughout. Very satisfied with the service provided by Aspects and we would definitely use them again.

June 17, 2026
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Reply from Aspects Holidays

Thank you for your lovely review, Paul. We're so pleased that you found our booking process so straightforward! It's wonderful to hear you'd choose us again; we look forward to welcoming you back! ☺️

Rated 5 out of 5 stars

Excellent holiday

Excellent holiday, accommodation especially

June 17, 2026
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Reply from Aspects Holidays

Thank you for your kind review. We're delighted to hear you enjoyed your holiday and that the accommodation made your stay even more memorable! We hope to welcome you back again soon. ☺️

Rated 5 out of 5 stars

4 lyonesse apartment

Easy to book your holiday apartment and good clear communication, I highly recommend aspects, such beautiful properties in st ives to chose from.

May 30, 2026
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Reply from Aspects Holidays

Thank you so much for your kind recommendation, Darren. We're so pleased you found booking easy and our communication clear throughout! We hope you enjoyed your stay at 4 Lyonesse Apartments and hope to see you back in St Ives again! ☺️

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