Aspen Dental Reviews 

1,059
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Evaluating 228 reviews, most reviewers were let down by their experience overall. Many people felt the company was primarily focused on money, often pushing expensive procedures and upselling services, leading to misleading pricing and unexpected, significantly higher costs than initially quoted. Customer service was frequently criticized for being unhelpful, with issues like long wait times, billing department problems, and a perceived lack of concern for patient pain. However, some customers noted positive interactions with staff, describing them as nice, compassionate, and professional. A few also found specific dentists provided excellent care, explaining procedures well and leading to satisfactory outcomes. Additionally, some appreciated convenient scheduling and quick service for extractions or denture adjustments.

What people talk about most

Service

Consumers find service to be ambiguous, with many reporting extremely negative experiences such as long wait... See more

Staff

Customers consistently note ambiguous experiences with staff, with some reviewers praising the staff as very... See more

Price

Customers had negative experiences with price, frequently reporting unexpected charges and high costs. Many... See more

Customer service

Clients share negative opinions on customer service, with many reviewers reporting poor and unprofessional... See more

Payment

Reviewers highlight negative aspects of payment, with many reporting unexpected additional bills even after... See more

Reviews shaping this summary

Rated 2 out of 5 stars

My Wife and I went to Aspen Dental in Marquette Mi. for each of us to have new dentures, my Wife is 79 years old and I`m now 80 years old this would be our third set of dentures threw our life. The s... See more

Rated 2 out of 5 stars

I would only recommend Aspen dental to my enemies. Felt like I was on a robotic assembly line. Most of the staff was uncaring, uneducated, offered very little information about caring for dentures and... See more

Rated 2 out of 5 stars

I went to aspen dental my tooth was hurting couldn’t talk to well. Dentist had no compassion and pushing me get dentures. I want dentures but can’t afford it without Medicare. He told me we don’t have... See more

Rated 1 out of 5 stars

Please read all reviews. Aspen is a deceptive company on billing. Do yourself a favor and get another opinion . i was billed an additional 1800.00 after going in debt 5,000.they have a class action la... See more


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Dental Hygienist
  5. Teeth Whitening Service

Information provided by various external sources

Aspen Dental dentists are committed to providing care that addresses both your short- and long-term oral health needs. Comprehensive care in a judgment-free environment.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

1K reviews

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1.5

All reviews

(1,059)

229 reviews in the last 12 months

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Rated 1 out of 5 stars

aspen dental in Waterbury CT,The manger…

aspen dental in Waterbury CT,The manger Brian there is only about the money he brings that place,I went there for 1 tooth left out of there with a diagnostic of almost 20,000,They tryed to talk me into take in out a loan which i got approved for 5000,i came back n told him i'm not going to beable to do all that work,i cant afford the 162 a months,so then he told me can i do just the root canal i said yes but we got to over everthing before your take money out that money he told me he'll get back to me,so me thinking he new what i wanted to do,he go's be hide my back n tell the doctor that i'm getting a crown also,she shave down my hole tool,the shit is cutting the back of my mouth, i called cooperate 3 times already, they still didn't get back to me, even with my hurt tooth i had to go to another doctor cause all the where concerned about was a deep cleaning, i even called them to se if i can get my filling first they told me no,that they would call me back they have to talk with doctor,(nver did)im chopping up this story the best i could for yall,cause its long,all they care about is money, n you no why they don't take husky cause the state dont play that shit n they no, yall do what you want, but we all got to do a signing on this people,they never sent my loan back which i dont no how thwy can take 5000 with out doing 5000 worth of work,they take you at the worst n up sale the shit out of you noing you going to do anything to get ride of pain, they do want they want,not what we want,ill keep yall updated cause im still waiting on the call from big office 3 times i call,n all they do is go by that office manger word n close the case with out calling you,All that talk about we take care of you n work with you is BS,pople who still go there don't even, no,"o'" yeah my own insurance told me when they give you That price insurance is going to pay out that ant always tru,i told them to sent a pre,he said he did that, my insurance siad they never got nothing,brain trys to be slick,if you dont catch on to his shit,you be in a hole deeper then your tooth

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

took my wife to the Aspen Dental in…

took my wife to the Aspen Dental in Fort Oglethorpe GA for a crown repair they came up with a list of what my wife needed . since my wife at 68 yrs old still has all her own teeth she agreed to the work . mind you must did not need to be done . it just so they can over charge for everything. but the real problem start when my were going to do the crown work . when my wife filled out there paper work they ask on the form to list all her Medicines in which they totally ignored. they where ready to do the crown and had my wife on the chair to start when my wife stated and reminded them she was on blood thinners and only then they looked at each other and realized they what a mistake they were making . they just told my wife to reschedule they need her doctors approval . I told them my wife will not be getting the crown with them . so now they are charging her with a whiting kit that no one there explained how to use and charging over 500 dollars for so at this moment we are in talks with a lawyer on the matter . So please be very careful if you chose to use them

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

What a nightmare

What a nightmare. I had a tooth ache I was in pain I got prompt service in sales and a package solicited to me that was close to $10,000. However never got my tooth pulled and left with the same pain I came in with. This place is a total nightmare. An absolute threat to seniors and a danger to the dental community. They have a lot of sales experience but the place is full of young people who might be very nice but don't have a clue! If you have a dental problem run from this place and run fast. This is not about service it's about money. Even worst they try to collect even though they can not or are not qualified to perform the services they are trying to sell.

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

My molar fell out of my mouth on…

My molar fell out of my mouth on memorial day so I called the only dental service that advertised emergency service. First off. Lie. They just scheduled me as normal. Second. The appointment time she (Karen) quoted me was wrong. Don't call. Schedule through thier website. The staff then have a next available time that day. An hour later. I waited an hour. Then an hour and a half. I'm never coming back here.

May 25, 2026
Unprompted review
Rated 1 out of 5 stars

poor quality and misleading

I had all upper teeth removed feb 4. Was fitted for dentures. The plan i paid for was a good plan. However the dentures look fake and poor quality. My mouth was butchered. I still cannot wear the denture. Took multiple fittings to "fix" them and they still look cheap, do not fit and i cannot eat or talk with them. They cause bad pain and so not worth the thousands i paid for them. I will be going elsewhere to get good denture worth the cost. My only regret is trusting this company despitemy misgivings. I will not go back.

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

I wanted to get my teeth cleaned

I wanted to get my teeth cleaned. After the exam and x-rays, they would not clean my teeth without doing a deep cleaning. After telling me all the things they recommended, the bill would have been $15,000 just to get my teeth cleaned.

March 11, 2026
Unprompted review
Rated 1 out of 5 stars

These people have no staff

These people have no staff, can not make are keep follow up appts! Been working on a single dental implant for FIVE months! I will never recommend this worthless crap shoot again....When you see the ASPEN sign, run the other way!!!11

May 19, 2026
Unprompted review
Rated 1 out of 5 stars

The Aspen Dental on Newberry Rd in…

The Aspen Dental on Newberry Rd in Gainesville Florida is absolutely awful.
Customer service, scheduling, transparency, and service in general is the worst I have ever experienced.
I will never ever go back there.

May 20, 2026
Unprompted review
Rated 2 out of 5 stars

Bad place to go for seniors

I went to aspen dental my tooth was hurting couldn’t talk to well. Dentist had no compassion and pushing me get dentures. I want dentures but can’t afford it without Medicare. He told me we don’t have Medicare. He did fax over antibiotics for me saying in have infected tooth. Soon as antibiotics are gone I will go to oral surgeon pull my tooth. Dentis left room with that light still shining in my eyes and was bright ask assistant shut light off she shut off room light not overhead light on. Dentist did raise chair up didn’t care if all my blood rushed in my head I got very dizzy had sit up. Assistant ask why light was off I told her I don’t know why she shut off room light off. All they care about is money not the patient. I had bad experience and will never go back there. I will ask oral surgeon pull for recommendations of a good dentist. Hope no one goes through what I had to was terrible. I can’t believe they treat people that bad.

May 18, 2026
Unprompted review
Rated 1 out of 5 stars

I was going to the Aspen Dental in…Orland Park, IL

I was going to the Aspen Dental in Orland Park for several years and have had scheduling problems 3 times. They schedule your cleanings 6 months in advance. Three times now, the week before my appointment, I get a notice telling me I need to re-schedule. When I call, I was told I had no appointment even though I was getting texts and emails telling me I did. They offer me a new appointment months away. They are not reliable. Find a reliable dentist and stay away from Aspen.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

I underwent surgery on Tuesday

I underwent surgery on Tuesday, May 5th, and was treated by Dr. Lee—an excellent surgeon. I experienced absolutely no pain, bleeding, or swelling after the surgery, and by Wednesday, I was already eating solid foods. Many thanks to Dr. Lee and the entire team. I highly recommend this facility; I am very satisfied with the result.
Arlene Durand
Aspen dental in Haines City,FL.

May 5, 2026
Unprompted review
Rated 1 out of 5 stars

Aspen Dental

Went to Aspen Dental because I thought I had a couple cavities. They advertised free X-rays at the time, so I thought I'd get some kind of Dental check up. They did X-rays, but also punctured about a 100 holes in my gums with some type of needle. I didn't say anything because I trusted them & thought this was part of the Dental procedure. Before leaving an assistant also mentioned I'd need 2 root canals totalling $7200. They scheduled for me to come in again a few days later. To make this long story short, I ended up with a lot of pain in my teeth & gums, I cancelled the 2nd appointment for root canals. The needle he punctured in my gums severed nerves in my gums & caused 5 teeth to fall out & other teeth cracked. I suffered a lot of pain with my teeth & currently live on Orajel. My teeth were perfectly fine before going to Aspen Dental & I didn't mind the 2 cavities I thought I had. I originally thought by going to the dentist they would make my teeth look better. It's just so deceiving. Thanks to Aspen Dental I'm afraid to go to a dentist. I'll never trust a dentist again ever.

May 5, 2026
Unprompted review
Rated 1 out of 5 stars

Aspen dental charged me for procedures…

Aspen dental charged me for procedures that I am not ever going to get, I did not want a bridge and it's on my bill, my money is not paying for that, I'm paying care credit , basically paying for procedures that I never am getting, Aspen dental are crooks plain and simple, I want a few teeth extracted and they said no you you don't just get a crown, I'm tired of the crowns I have got they chip, Aspen Dental are crooks hands down, why pay for future procedures than I have not received their expert crooked tactics are evil.

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

Please go anywhere else

I came to this location due to having 7/10 tooth pain disrupting my sleep. Aspen had the shortest wait time - I soon found out why. The dentist office was open concept with no doors. They saw me right away and I had my X-rays done by the only nice person I met in the building. I then saw the dental hygienist. It seemed like the entire point of her “exam” was to shame and scare me into spending an absurd amount of money on their dental plan. When I told her it had been a while since my last cleaning, she said “I can tell.” She showed me a photo of my gums and said “Do these look like healthy gums to you?” The dentist dismissed my pain and blamed it on a medication I’ve been taking for months.

After you have your visit, they have you check out with a sales person disguised as an associate who tries to pressure you into signing up for their high interest credit plan. They said my treatment plan would cost approximately $7,000 with insurance. When I stated I couldn’t afford that, she said she would check with the dentist to see what was “absolutely necessary.” It can back to around $4000. I left. I went to Baystate Dental the next day and paid $80 for a procedure that alleviated my pain. I’ll have another procedure for the same cost in six months and my issue should be resolved - a far cry from $7000.

I’m a medical professional myself and I would never make a patient feel this way. I know that in these times many people have to choose between daily living costs and medical care. Maybe I would have fallen for their scheme if they treated me with any type of respect and understanding, as I was in so much pain. This practice is clearly exploiting vulnerable people with dental emergencies and using high pressure sales tactics to get people to spend money they don’t have. I’d recommend going anywhere else.

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

I am so done with Aspen Dental!

I am so done with Aspen Dental! I just went back again today to try to get the dentures from he🏒🏒 made right but that didn't happen and I just can't do it anymore. So lesson learned the hard way I will get them paid off and then go somewhere else.😠 They did a hard reline and while they are not trying to fall out when I talk they are not even okay dentures. I think a big part of the problem with this Aspen Dental is in their lab. In the past when you get dentures made they fit you with what they consider the rough dentures where any problems can be addressed before they give you your final dentures . Aspen Dental gives you the rough dentures as your final dentures. And when I say rough I mean rough. The teeth are all rough and not polished at all. The are sharp like they are broken and the gum part of the dentures on the outside are all rough. I know dentures as I have had upper dentures since I was 23 years old and I will soon be 74. People please to spend your money at Aspen Dental!!! If it wasn't for ruining my credit I would file bankruptcy so I didn't have to pay for them. Now I will have to wait until I can pay them off so I can go somewhere else.😠🙏♥️

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

Aspen Dental

Aspen Dental, do better! I had dental work done( not cosmetic) and was given an estimate that was around $1500, I paid it and was sent another bill for over $400, I paid it. I was then sent another bill for over $300, I paid it! Received Another bill today for over $300 and paid that too. For what I’ve paid I could have used a much better dentist in the area. This is ridiculous and you take my insurance. I’m not sure who dropped the ball but I will go to Delmarva Dental from now on, where I should have gone instead.

April 30, 2026
Unprompted review
Rated 1 out of 5 stars

Aspen Dental Canton Ga is a SCAM. DO NOT USE THEM!!!

@everyone This happened at Aspen Dental Canton Ga. . Also, they did a bridge and crown a few years ago for me. The Dentist did both of the procedures wrong. I kept telling them that food was getting in the gaps they missed. They know I have SLE LUPUS. I tell Drs over and over again to ensure they understand I'm not a normal patient. He said they would replace it for free since I already paid $7k. I paid for a proper procedure. I did not get that. I kept telling them they were done incorrectly. They kept putting it off. The Dentist left and started his own Aspen Dental. The dentist after him also said they did it wrong so they would do it correctly. Now they are saying they can not stand by their word. I had an some doubt because while sitting in the waiting room on several different occasions I could hear them gouging people. I reiterated that I have SLE LUPUS and I can't have infections in my mouth. It could cost me my life. They were not concerned at all. They charged my insurance on a day I wasn't even there. I will report the fraud. They only care about money. DO NOT USE ANY ASPEN DENTAL CARE. THEY DO NOT CARE ABOUT YOU.

April 30, 2026
Unprompted review

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