Assured Pharmacy Reviews 

15,131
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and supportive service, highlighting the staff's helpfulness, knowledge, and empathetic approach during consultations. Many appreciate the clear communication, regular updates, and ongoing guidance provided, making them feel well-informed and supported throughout their journey. The overall process is frequently described as easy, efficient, and thorough, with quick consultations and prompt order processing. However, some customers also noted concerns regarding order and delivery services. Specific issues included delayed deliveries, orders sent to incorrect addresses, or receiving extra, un-ordered items. Reviewers also mentioned difficulties obtaining refunds for delivery charges when issues arose, and some experienced confusion about delivery confirmations.

What people talk about most

Service

Users describe positive interactions with service, with many reviewers expressing satisfaction and even... See more

Customer service

People report positive experiences with customer service, highlighting helpful and professional interactions,... See more

Staff

Customers consistently note positive experiences with staff, describing them as helpful, professional, and... See more

Order

Customers had ambiguous experiences with order, with some reviewers finding the ordering process simple,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the promptness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Haven't felt hungry nor been looking for food, unfortunately, I'm in my 3rd week and am a little disappointed with my weight loss - I have lost some but not as much as I was hoping for - so far. One... See more

Rated 4 out of 5 stars

Daily supportive emails have been great. It’s only my first week so not much really to say. Felt a little boated and nauseated on days 2 and 3 but otherwise all ok. Too early to notice any weight los... See more

Rated 4 out of 5 stars

Very thorough introduction to this form of medication. Explained in detail the journey I would take with their support. Stressed there was always help available through customer services if the need... See more

Rated 4 out of 5 stars

A quick response when completing initial consultation, making getting an answer and medication as quick as you can supply the correct information. When I was then successful delivery was very quick a... See more


Company details

  1. Pharmacy

Information provided by various external sources

Assured Pharmacy is an online pharmacy and prescribing service based in the UK. We're fully regulated and committed to an amazing customer experience.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(15,131)

161 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery and delivered in the date…

Fast delivery and delivered in the date stated, video call was in time and very pleasant experience, I felt quite at ease as I was very nervous, but the lady made me at ease and explained and answer anything I needed to know, overall I've had an extremely excellent experience, keep up the good work thanks again

March 5, 2026
Unprompted review
Rated 1 out of 5 stars

Still not received my order. Poor service

Received an email to do a review after ‘my first week of treatment’ however I have STILL not received my order. There are lots of reviews stating issues with delivery which I chose to ignore. Supposed to be delivered Friday, never came, apparently tried to deliver Sunday with no word of warning then sent back to the pharmacy. Had to wait another week for it to be redelivered. Definitely won’t be using this company again, there are many others to choose from so I’d steer clear of this one in future.

March 2, 2026
Unprompted review
Rated 4 out of 5 stars

Starting my journey......

Very thorough introduction to this form of medication. Explained in detail the journey I would take with their support. Stressed there was always help available through customer services if the need arose.
I found the Pharmacist professional and helpful and knowledgeable giving me sufficient opportunity to ask questions.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Everything went smoothly and staff are very polite.
They explained how it works best with the right food and drinking water .
Also told me what not to eat and drink. A positive experience
Thank you.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

I am 71 and was very anxious

I am 71 and was very anxious. I was talked thru what happens how you’d expect to feel including being honest about side effects.i have been receiving emails which are reassuring.

March 8, 2026
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company - avoid!
Ordered items from them. Paid additional for an early delivery. Absolutely nothing!!!!!
Emailed them 4 times without ANY response!
There are so many other companies selling cheaper and more reliable me so suggest avoiding these and buy elsewhere!

March 6, 2026
Unprompted review
Rated 1 out of 5 stars

What a terrible company

What a terrible company. Ordered weight loss injections. I sent multiple emails with no reply and haven't being unable to reach anyone by phone. The order status is still in the processing. So I had to submit a dispute through my bank. Disgusting service!

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

From the beginning of my journey I’ve…

From the beginning of my journey I’ve had regular updates via email also a FaceTime call off a lovely pharmacist explaining everything in excellent details about my journey would highly recommend this company

February 28, 2026
Unprompted review
Rated 4 out of 5 stars

Haven't felt hungry nor been looking…

Haven't felt hungry nor been looking for food, unfortunately, I'm in my 3rd week and am a little disappointed with my weight loss - I have lost some but not as much as I was hoping for - so far. One more week and I should receive my second, higher dose, pen so am hoping my weight loss will step up a gear.

March 4, 2026
Unprompted review
Rated 4 out of 5 stars

Happy customer

They provided with all the information and also maintained a contact to help me through the journey.
They shared tips to improve results.
I found them very helpful

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

First class safe and customer focussed…

First class safe and customer focussed service that gave reassurance as well as a good experience. I was very nervous about using weight-loss injections, particularly having heard horror stories about people getting them without the proper checks by qualified staff.

As a healtchare worker myself, I know how important it is for these medications and treatments to be prescribed only when strict safety assessments have been carried out by qualified healthcare professionals.

Not only was safety of the patient the primary factor throughout the process, I felt like an individual from start to finish. The qualified and professional pharmacist, asked lots of very relevant questions, listened to what I had to say, and really made sure that the injections were suitable for me. Nothing was rushed and they were very thorough.

I was able to ask questions, in fact, I was encouraged to do so.

When I booked my face-to-face online appointment, my phone wasn't able to take their incoming call, however, it wasn't an issue. The pharmacy team were more than happy to re-arrange so that I could use an alternative way to have a video call at a time that suited me.

The ongoing support is always there and that really matters - particularly when you feel certain that you're in safe hands. I would highly recommend Assured Pharmacy.

February 25, 2026
Unprompted review

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