Assured Pharmacy Reviews 

15,131
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and supportive service, highlighting the staff's helpfulness, knowledge, and empathetic approach during consultations. Many appreciate the clear communication, regular updates, and ongoing guidance provided, making them feel well-informed and supported throughout their journey. The overall process is frequently described as easy, efficient, and thorough, with quick consultations and prompt order processing. However, some customers also noted concerns regarding order and delivery services. Specific issues included delayed deliveries, orders sent to incorrect addresses, or receiving extra, un-ordered items. Reviewers also mentioned difficulties obtaining refunds for delivery charges when issues arose, and some experienced confusion about delivery confirmations.

What people talk about most

Service

Users describe positive interactions with service, with many reviewers expressing satisfaction and even... See more

Customer service

People report positive experiences with customer service, highlighting helpful and professional interactions,... See more

Staff

Customers consistently note positive experiences with staff, describing them as helpful, professional, and... See more

Order

Customers had ambiguous experiences with order, with some reviewers finding the ordering process simple,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the promptness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Haven't felt hungry nor been looking for food, unfortunately, I'm in my 3rd week and am a little disappointed with my weight loss - I have lost some but not as much as I was hoping for - so far. One... See more

Rated 4 out of 5 stars

Daily supportive emails have been great. It’s only my first week so not much really to say. Felt a little boated and nauseated on days 2 and 3 but otherwise all ok. Too early to notice any weight los... See more

Rated 4 out of 5 stars

Very thorough introduction to this form of medication. Explained in detail the journey I would take with their support. Stressed there was always help available through customer services if the need... See more

Rated 4 out of 5 stars

A quick response when completing initial consultation, making getting an answer and medication as quick as you can supply the correct information. When I was then successful delivery was very quick a... See more


Company details

  1. Pharmacy

Information provided by various external sources

Assured Pharmacy is an online pharmacy and prescribing service based in the UK. We're fully regulated and committed to an amazing customer experience.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

15K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(15,131)

161 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very good company

Even in the first week I feel great. I have have so much communication from Assured which does make you feel cared for in my journey to get to the goal I want to achieve.

February 28, 2026
Unprompted review
Rated 1 out of 5 stars

I have already asked you to cancel my…

I have already asked you to cancel my subscription which you confirmed you did so why am I still getting emails? The reason for this is the delivery service, I was originally told it would be delivered on the Sunday, got a txt from DPD saying they couldn't deliver and would be next day. Next day got a txt from them saying a time it would be delivered and it had to be signed for, but I was at work. I phoned your company and asked for it to be left at my property as I have cameras for proof, you advised no as it was medication! I advised I have had from other companies before and this was never an issue! I asked for it to be cancelled and to refund me, again I was advised no! I then had to ask a neighbour if they would be in colliding day to accept this for me which thankfully they would! As I'm not going to have this hassle for delivery every month it has been cancelled.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

New customer

Very thorough, quick & easy ordering & delivery, loads of emails giving information and tips and reassuring you that if need be they are just a phone call away to help you

February 27, 2026
Unprompted review
Rated 1 out of 5 stars

Well not getting off to a good start

Well not getting off to a good start. Told my order would be delivered 26/2 so took swapped my shift at work as someone needs to be there to receive delivery also paid for 24 hour delivery, checked DPD night before delivery and states a delay of 24 hours on this. Called customer service on DPD and getting cut off, online chat is useless as AI robot giving same reply repeatedly. Called Assure Pharmacy to advise cant be in as changed day off, can I refund whole order, told no. Asked can I refund the delivery charge, told no its not their fault it DPD. Back to square one! Customer service is unprofessional! Appalled!!

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish the service was…

From start to finish the service was extremely professional and easy. For me I had the best deal also. My medication came packaged very well protected and cooled. I will definitely order again from Assured pharmacy. Thanks again to all staff. Keep it up

February 26, 2026
Unprompted review

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