Assured Pharmacy Reviews 

Due delivery tomorrow to be contacted at 7pm to say won’t be able to deliver until Wednesday. My prescription is due to be taken on Tuesday. Apparently nothing they can do
Not reliable wouldn’t recommend

I ordered medication from here for several years. When I input my new address, they somehow dispatched to the wrong address. Instead of refunding me they insisted I did it wrong and refused to work with me. Genuinely, a bit shocking because now I need to find a new provider. Thankfully, I was able to travel and retrieve my order from my previous address with some effort - but I cannot in good faith trust them again.

This is the second time they have sent me my jab without any needles and now there trying to make me pay more money for more needles witch iv already paid for not about the money its about the principle

I am sure that this company provide an excellent service to many customers. However they have a website that posts offers where no conditions are noted.

I got a pop-up offering a discount and went ahead and ordered it. They then messaged that I needed to pay extra since it was a frist-time buyer offer.

The pop-up made no mention of this. I really expect a company to honour their offers (or at least make clear the restricted nature of the offer)

As it is I now have found a company where the item is considerably cheaper. You really should check out a few websites before ordering from this company.

I had a deeply disappointing experience with Assured Pharmacy. From the outset, they failed to provide clear information about delivery dates, and despite numerous attempts to contact them via phone and email, I received no response. Their customer service is practically non-existent — they ignore calls and completely disregard customer correspondence.

Most concerning of all, they do not seem to prioritize data protection or privacy. I found their handling of personal and medical information to be unprofessional.

Furthermore, they took my money promptly but failed to deliver the products, and they refuse to issue a refund due to their own lack of transparency and accountability. This company appears to be more interested in taking payments without fulfilling their obligations.

Overall, I would strongly advise everyone NO TO DEAL with Assured Pharmacy. They seem to be a company that will happily take your money and provide little or no service in return.

Brilliant service. Amazing follow up communication too. Delivery was prompt and honestly cant fault any part from order to delivery. Will definitely use this company again.

They are a very professional company always keep you updated and always recieve my pen ontime.

Utterly terrible customer service. Countless calls, emails, social media contacts and portal messages to cancel an order and obtain a refund with no reply or aknowledgement.

Avaid this company at all costs!

This recent mounjaro crisis has sorted the wheat from the chafe and Assured Pharmacy are the latter. They sent various emails in August saying nobody could have a second pen if they'd already had one that month, but equally bragging they had loads of stock and had cancelled over 1,000 new customer orders. I needed a second pen in August due to going away start of Sept when my next pen was due. Did they respond to me or help me in any way? No. Totally happy to leave me high and dry. Had a mad dash to go elsewhere and try and get something as a brand new customer. Lucky for me I did manage it. Even now they've still made no contact.

Shocking service - cant speak to anyone, emails unanswered. Sent 6 emails no response - spoke to someone and promised call back 3 times and didnt happen, then they took money from my account for an order i was trying to cancel. Deliberately dont ring back so they get your money then send out the order which you cant return

Waiting for confirmation of my next delivery yet seems to have been replaced with a 3 month review when i've been a customer for a month. Have booked 2 review appointments and not received calls for either appointment. Have sent emails asking what is going on, receive no reply.
I'm fully aware of the price increase and generic correspondence being sent out. But that doesn't excuse ignoring a customer's emails and appointments.

Excellent experience with Assured Pharmacy, customer care has been amazing. Careful consideration is given to suitability including a phone consultation and uploading photos. Sent info through to my Dr with my consent and have provided further email updates sometimes daily and definitely weekly. Since the price rise announcement the company have been fully transparent and provided options and a consultation to discuss next steps. It is refreshing that Assured Pharmacy are prioritising current customers, not allowing pre-orders and ensuring all August deliveries are on time. Thank you for your continued support. One final thing, I have had no problem getting a phone response to my questions and has been on the same day too.

These guys are amazing! Soooo much better than Numan who I was with originally for Mounjaro. No fuss, quick delivery, great updates and much better pricing. They have been extremely proactive once the news of the price increase hit the media. We are getting constant updates, alternative offers, great support and they are prioritising existing customers over new business and anyone trying to transfer across. In fact they cancelled 1000 transfers so they could focus on their existing customer base and ensure there was enough supply for everyone who is already with them which I think is fantastic. Can’t fault them.

Maisy assisted me on Friday 15/08 and helped me with an urgent order for my Mounjaro pen, it was delivered the next day by courier! I recommend her efficient and very professional service! Thank you

AVOID AT ALL COSTS! Took my money and refused to send medication as they are not taking new customers. Very rude and condescending staff who were not bothered that my money had been taken under false pretence. Was promised a refund with confirmation which was another Lie. Now still out of pocket with no idea if/when I may receive a refund.
It seems to me from this experience and the reviews that assured pharmacy are happy to keep hold of customers money when they have no intention of prescribing medication or refunding.

If I could give zero stars I would.
Long story short, I put an order in with them Friday they happily took the £175 and the order is gone through, today they took another £175 for the same product, avoid at all costs

My experience with this service was extremely disappointing and frustrating. I've encountered a significant lack of information throughout the entire process. After submitting my initial request, I had to email three times just to get a reply, and it took three days to get an answer.
When I finally received a response, I was simply told that I needed to provide more documents and schedule more appointments. The company's communication is very poor, and it feels like they intentionally withhold information, which significantly delays the process.
I highly recommend that you give yourself at least one month before placing an order to account for these delays and the frustrating back-and-forth communication. The lack of proactive communication and the slow response times made this a very negative experience.
And 7 days wait for refund!!!!!!
Save yourself and order from other farmacy

Very unpleasant experience from start to finish. Still waiting on a refund 6 days on. What sort of company takes that long in this day and age.

Excellent pharmacy . I have used for 4 months on weight loss, they are always on time, i always get update e mails asking for information. they have contacted my GP its on my records. Every time I e mail to ask a question they reply immediately. don't understand the bad reviews . I'm so happy I choose these and not the big Med Express company. I would recommend 100%

WARNING ⚠️ If you are a diabetic DO NOT use this company!!!

I filled out the questionnaire honestly stating that I was a diabetic on diabetic medication, they told me I was eligible for the weightloss medication, they took my money and I made an appointment for a call later than day. Only to be told that they can’t prescribe to people with diabetes! Well if that was the case why for you take my money knowing full well I was a diabetic??

Now I have to wait 3-5 working days for a full refund!