My telescop offers incredible views of…
My telescop offers incredible views of saturn(s rings and the moon's craters. Tracking is very smooth. Very satisfied overall
March 30, 2026
Unprompted review
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Company details
Information provided by various external sources
Europas großer Astronomie-Fachhändler mit über 5000 Artikeln in den Bereichen Teleskop, Zubehör, Okular, Fernglas, Sternkarte etc. - mit fairen Preisen und kompetenter Beratung. Über 150 Marken wie Meade, Bresser, Celestron, Skywatcher, Omegon, Steiner...
Contact info
Otto-Lilienthal-Straße 9, 86899, Landsberg am Lech, Germany
- www.astroshop.de
4.0
Great
83 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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I bought from them a microscope. Amazing service.
Nice Team. They always find a good way to solve issues. Compliments. Thanks For amazing support
February 19, 2026
Unprompted review
Reply from Astroshop
Dear customer,
Thank you for your feedback. We sincerely apologize for the long wait and the frustration this has caused you.
We would like to clarify that we are working intensively on a solution for you. However, as the technical issue required consultation with our experts and the manufacturer, the process has unfortunately taken more time than expected. We are also looking into whether a setup issue might be contributing to the problem to ensure that you can finally use your microscope correctly. 🔬
Please be assured that we are not neglecting your case and are committed to resolving this as quickly as possible. We will contact you again shortly with an update.
Your Astroshop-Team
Zero customer protection: return costs are entirely at your expense!!!
Absolutely disappointing experience with Astroshop (Nimax GmbH).
I received two identical items by mistake, unintentional, and immediately returned the extra one, new and unused. Despite this, they charged me the full return costs (€31.20) with no willingness to refund or find a solution.
Their website doesn't explain anything about returns, only provides an address, and customer service is inflexible and impersonal.
Warning: system malfunctions and no customer protection. Choose more reputable suppliers.
December 30, 2025
Unprompted review
Reply from Astroshop
Thank you for your feedback. We regret that your experience did not meet your expectations and would like to clarify several points to ensure the situation is accurately represented.
First, we did not ship two identical items by mistake. According to our order records, two identical products were explicitly ordered and paid for, and we delivered exactly what was ordered.
Regarding the return, our return and cancellation conditions are clearly and transparently stated in our Terms and Conditions, which are publicly available here:
https://www.astroshop.eu/legal/terms-and-conditions/i,1684
As outlined there, in the case of a return, the customer bears the direct cost of returning the goods (unless we made a mistake like delivering a faulty product, of course). In this instance, the return shipping costs were determined by the shipping service provider you selected and, unfortunately, exceeded the value of the returned item. These costs are charged by the carrier and are not retained by us.
We understand that return shipping costs can be frustrating, especially when they are high in relation to the product value. However, we acted strictly in accordance with the order placed, the applicable legal framework, and our clearly communicated terms.
We appreciate your feedback and take it seriously, as it helps us continue to improve transparency and communication for all customers.
Absolutely fantastic service
Absolutely fantastic service! My order arrived in less than 24h to the UK from Germany. Highly recommended!
April 13, 2021
Unprompted review
Bad client service
Bad client service, wrong information on the website and by email. I will be waiting 1 month to have my products. But never anymore.
I was disrespected by email and ignored. Supposedly I have 2 different informations on the website about the 2% discount I should have - I paid in advance to the delivery. Never seen a site were availability yellow and red status of a product means the same thing. But again a found another information in the site opposing this first idea. Lack of transparency and good will. Delivery in 1 of March... almost 1 month. This isn’t a car, or something handmade. In this logic I should only pay the products on the day that will be delivered. Really bad... let’s see at least if the products arrive intact.
February 9, 2021
Unprompted review
Uncomplete delivery, no answer from support
Uncomplete delivery (+2000€ order), still not solved after 3 weeks. Support is not responding except useless automatic answers.
EDIT : i finally received a return label. Waiting for refund.
EDIT : order has been fully refunded
September 23, 2020
Unprompted review
I don't recommend!
Hi,
I ordered a telescope and a few accessories for a total of 1000€. I had to pay an extra 150€ for shipment. When you pay that much for a product, you expect a certain level of efficiency.
They said my order would be delivered 5 days max after the purchase. But more than two weeks after, I am not delivered yet.
And it's very hard to contact them. They do not respond to emails or with very few and useless information, same when you try to call them.
I'm very angry and disappointed at them.
I hope that, when I finally receive my order (if that day ever comes), at least my telescope would be great (because I have read online that some people received the wrong product or it was broken)
I do not recommend!
July 22, 2020
Unprompted review
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