Asurion Reviews 

First of all I needed to use the insurance that I got through AT&T due to one of my phones being dropped in the toilet. The coverage was through Asurion and I received the phone replacement within two days as I successfully got the old phone information transferred to the new one I accidentally deleted the eSIM so I needed to use the chat that came with the replacement phone. The gentleman that helped me was Ryan and he made it very easy to get a new eSIM set up so I could finish getting my daughter‘s phone set up. He then talked me about another program that they have called home protect that will protect all of my TVs, computers, gaming systems, AirPods, tablets, laptops that I have and ones that I get in the future. Best part is, I got it for only $25 plus tax each month and had it added to my AT&T bill. If I could give them more than a 10 out of 10 I would, and I highly recommend using Asurion to protect your items.

The agent, Goldie, who assisted with my claim was extremely helpful and got the claim processed even though I was having problems trying to do it online.

Customer service was excellent with the life support very pleased

Asurion must pay for these good reviews because I can't imagine that many people have a good experience with this company. My iPhone 13 pro max had a cracked back glass. I pay $50 a month for 3 phones to be insured. The policy says UNLIMITED REPAIRS for cracked screens and back glass. I put in a claim. They said, "Great. We'll send you a new phone. That'll be $250 for the deductible" What? I don't want a new phone. I just want the back glass repaired. They say, "Oh, we don't repair THAT phone. (peasant)" I know for a fact I can get this repaired for $50 but they wouldn't be able to get $250 from me if they repaired it. AT&T told me that Asurion is a monopoly so they can do that. I canceled my coverage right away. What am I paying them for?

Edit to add. Their response is a bit of a joke. They make it a huge deal to say they will repair UNLIMITED screens before you sign up. Yeah, it’s unlimited. Except when it isn’t. Which I suspect is always. Do yourself a favor. Sign up for Apple care or something similar for Android. Do not use this company. They become all understanding when you complain to trustpilot but I bet you dollars to donuts, if I reached out to them again, they’d have the same swarmy attitude. And why not, they think you have no other choice.

Right now I would be fit to be tied if it weren’t for finally getting a tech support person who gave me options! I have been passed back and forth from claims to support with no real support and asked to file a claim while I already have a claim. Support just wanted to dump the call! I was finally told an expert would call me. He left me a voicemail saying look it up on line!!! Really!!!!! This is an expert in tech support!!!! I think he needs to go back to being a none expert and send Rosalie from staples to do his Expert job.

great customer service find to work with them

The process to file a claim was extremely easy. I purchased Asurion protection along with the coffee maker on Amazon. Other than needing to provide the order #, my claim was processed in a few minutes, and a gift card to replace the product will be issued.
The defective product will be shipped back at no charge.

The customer service representatives were polite and did their best to help. Unfortunately, the issue isn't with the reps—it's with the backend processes. The system repeatedly failed to generate or send QR codes and shipping labels to my email, making it impossible for the representatives to resolve my issue. Verizon Home Protect needs to improve these internal systems so customers can actually receive the support they're promised.

Thank you! Really appreciate it!

Easily fast and thorough

They are easy to deal with, made my claim very easy to file and made me feel important

Great customer service

You can definitely count on Asurion to protect your purchases. If you’re not purchasing a warranty along with any of your electronics or other equipment, you’re taking a huge risk.

I love the experienced, I was treated with respect and a friend. Thank you so much for making this an enjoyable moment.

The service tech not only provided clear, quick instructions but also very kind and knowledgeable. I was helped in less than 10 mins to activate my new phone after we damaged our other phone. Everything went perfectly and have everything up and running with all pics and apps.

I always choose Asurion to cover my large purchases but I've never had to file a claim before. On a recent big-budget item, it stopped working suddenly and I had to reach out. They were able to file a refund quickly, easily, and with utmost professionalism.

Thank goodness, I spoke to a gentleman named Phil from Asurion, who was finally able to help me today in the process of getting my grandson a replacement tablet. I was unable to reach the manufacturer as they initially directed me to do and I was glad when I reached back out to them it was quick and easy, so thanks Phil for all your help at Asurion.

add an appointment for today from 1 to 3. No repairman showed no call. I have an email that states they’re supposed to be out of my home at 1 to 3 today. I called to complain to have someone come out the next day or two they can’t get anyone out. And then when I got upset because I thought I had held on the phone for 37 minutes and said that next Tuesday would be unacceptable because I’m on vacation and I need the phone fixed before I leave. The woman hangs up on me then I call back a second time to complain and speak with a supervisor again put on hold for way too long so long that I had to hang up. SERVICE IS TERRIBLE!! NOT WORTH THR MONEY!! YOU HAVE TO STILL OAY A DEDUCTIBLE. If you pay the deductible and the $19 a Matt you have already paid over what you will probably owe for the phone through AT&T or Verizon. This is pretty much a scam.

Don't wait. just get asurion. Super easy and super helpful staff. They never disappointed. I never buy anything from amazon without adding their warranty. things will break in 2 to 3 year and you will get max return for your investment of your warranty. even if you break it accidently, they will cover it.

Going online for the service was nice and easy very fast so I’m happy