My window AC unit stopped working. Luckily i bought Asurion protection with Amazon purchase. I did live chat with Dennis, their agent. In five minutes, i was issued a full refund with electronic gift... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I strongly recommend their total home protect + plan. It protects all digital valuables except cell phones but most phone providers provide cell phone coverage plans. No receipts required when submitt... See more
I tried to rectify the problem myself, to no avail. I contacted Asurion as a last resort. The representative couldn't have done more for me than he did.The entire process took about 10 minutes.... See more
The process to file a claim was extremely easy. I purchased Asurion protection along with the coffee maker on Amazon. Other than needing to provide the order #, my claim was processed in a few minut... See more
Company details
- Gadget Insurance Company
- Appliance Repair Service
- Computer Repair Service
- Electronics Repair Shop
- Phone Repair Service
- Television Repair Service
About Asurion
Written by the company
When your tech goes wrong, we're there to make it right
For over 20 years, we've repaired, replaced, and protected the devices you rely on most.
Committed to user experience and service
At Asurion, we thrive on constantly innovating to provide best-in-class customer experience. We value Asurion customers' reviews and feedback as it gives us an opportunity to continue to improve.
Get connected to our experts
Industry leading mobile protection
For the majority of people, cell phone insurance is worth it. Asurion phone insurance plans provide coverage above and beyond the typical warranty, including water damage or if your phone is lost or stolen.
Learn about mobile protection
Protection for all your favorite tech
Asurion Home+ offers one simple plan that covers all your favorite home tech—no matter when or where you bought it.
Learn about Asurion Home+
Contact info
648 Grassmere Park, 37211, Nashville, TN, United States
- www.asurion.com
4.6
Excellent
114K reviews
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Was supposed to have a tech come out…
Was supposed to have a tech come out TWICE, 1st time never showed up 2nd time was supposed to be there between 11-1. 1245pm heard nothing. Called and sat on phone for 30 min telling me not coming stuck in parking lot because of construction. Terrible service. I pay for insurance and this is how they treat a customer. Never again. Shit service thru ATT
July 22, 2026
Unprompted review
Reply from Asurion
We sincerely apologize for the frustrating experience you've had with our service. It's disappointing that your technician appointments were missed and that you were left waiting without proper communication. This is certainly not the level of service we aim to provide, especially for a valued customer like yourself. We understand your disappointment and regret that we failed to meet your expectations. We will be happy to speak with you further. Please feel free to email us at trustpilotreviews@asurion.com including your name, phone number, and carrier. Thank you.
Monica the representative was very…
Monica the representative was very patient with me while she helped me look up all the information I needed to be able to use the insurance I paid for on my item. Thank you Monica
July 22, 2026
Very professional and helpful
Within just a couple of minutes of starting the chat session, my agent was able to file a claim on my behalf, and give me the details on how it would be resolved. The agent was very professional, helpful and efficient, and I greatly appreciated the service.
July 22, 2026
Pleasantly surprised at their response.
Within five minutes of contacting Asurion they accepted my claim and had reimbursed my full purchase price.
July 22, 2026
Great customer service and easy to use…
Great customer service and easy to use app from Google Play Store.
July 21, 2026
This was not the first time we have had…
This was not the first time we have had to use the claim. We purchase the coverage because my son plays ball year round and we know we are covered if anything fails. The process really is easy to use and the people help walk you through it if any help is needed.
July 21, 2026
Excellent costumer service!
Excellent costumer service!
They solved my claim in less than 5 minutes with no issues o questions .
Great job asurion
July 21, 2026
I have been on the phone for almost 4…
I have been on the phone for almost 4 hours with this company. I received a faulty replacement phone. The touchscreen does not work well and there are lines that show up at the top of the phone. I have been asked 6 times if I have damaged the phone. No I have not- I have had the refurbished replacement phone a little over a month and finally came to the conclusion it will not improve.
I have spoken with 4 different people all of which have tried to sell me an insurance plan/extended warranty I do not want or need. I have been asked questions that have NOTHING to do with my situation. IE which smart TV do I own?
The person I am speaking with now cannot seem to get my number or email address correct. I have been put on hold repeatedly by the customer service rep. -no idea what for-goes silent with no explanation. This process has taken entirely too long and it's not over yet- I am once again on hold. I hope I do not ever have to deal with this company again.
July 19, 2026
Unprompted review
Reply from Asurion
We are truly sorry to hear about the incredibly frustrating experience you've had with your replacement phone and our customer service. We understand how disappointing it is to receive a faulty device and then face such difficulties in resolving the issue. We apologize for the repeated questions, the attempts to sell you unwanted services, and the poor communication you've encountered. We value you as a customer and want to help. Please feel free to email us at trustpilotreviews@asurion.com including your name, phone number, and carrier. Thank you.
Great customer service
Great customer service very easy to submit claim and it was great that my product was fully covered!
July 21, 2026
Excellent customer service
Excellent customer service. I was able to chat with a support person who took care of my claim in a prompt and friendly manner. I have used Asurion policies on my Amazon purchases and cell phones and my experience has always been very positive.
July 21, 2026
The importance that they try to resolve…
The importance that they try to resolve my problems
July 21, 2026
I didn't have to wait long at all
I didn't have to wait long at all - less than a minute actually. Once I was connected with a service representative, it was extremely fast to obtain a resolution. All the information I needed was provided to me so I could proceed with the next step of my claim
July 21, 2026
Smart Watch Died
My smart watch gave out and so I contacted Asurion. I used chat to file my claim. I answered a few questions for procesing and about the issue.It was super easy, quick and informative!
July 21, 2026
The rep was very professional and…knowledgeable.
The rep was very professional and knowledgeable about her job. Everything went smoothly and painless.
July 21, 2026
Stress free claim filing
Filing a claim is usually stressful, so I've been told, but it was so easy and stress free. Richie was very helpful and filed my claim in minutes! I will buy all my protection plans from them if I can.
July 21, 2026
Assurion is GREAT to work with!
A big shout-out to the person who resolved a bad fan gone bad in the midst of a heat wave! It was very simple and pain-free! And all done in a few minutes. Assurion is worth every penny you spend to insure your products will be covered - without a hassle!
July 21, 2026
I have only had but great experiences…
I have only had but great experiences so far with Asurion! Filling a claim was easy, thank you!
July 21, 2026
Experience was quick and easy customer…
Experience was quick and easy customer service is friendly and very welcoming
July 21, 2026
The worst service I’ve ever had
The worst service I’ve ever had. Frustrating process to get your TV fixed. The website always has issues. I had to call them more than 10 times during 5 months and spend hours on the phone. Complete waste of time and energy
July 21, 2026
Unprompted review
Reply from Asurion
We sincerely apologize for the frustrating experience you've had with getting your TV fixed. We understand how disheartening it is to spend so much time and effort on the phone and encounter website issues. We'd like to look into this further for you. Please email us at trustpilotreviews@asurion.com including your name, phone number, and claim number. Thank you.
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