My window AC unit stopped working. Luckily i bought Asurion protection with Amazon purchase. I did live chat with Dennis, their agent. In five minutes, i was issued a full refund with electronic gift... See more
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Review summary
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Reviews shaping this summary
I strongly recommend their total home protect + plan. It protects all digital valuables except cell phones but most phone providers provide cell phone coverage plans. No receipts required when submitt... See more
I tried to rectify the problem myself, to no avail. I contacted Asurion as a last resort. The representative couldn't have done more for me than he did.The entire process took about 10 minutes.... See more
The process to file a claim was extremely easy. I purchased Asurion protection along with the coffee maker on Amazon. Other than needing to provide the order #, my claim was processed in a few minut... See more
Company details
- Gadget Insurance Company
- Appliance Repair Service
- Computer Repair Service
- Electronics Repair Shop
- Phone Repair Service
- Television Repair Service
About Asurion
Written by the company
When your tech goes wrong, we're there to make it right
For over 20 years, we've repaired, replaced, and protected the devices you rely on most.
Committed to user experience and service
At Asurion, we thrive on constantly innovating to provide best-in-class customer experience. We value Asurion customers' reviews and feedback as it gives us an opportunity to continue to improve.
Get connected to our experts
Industry leading mobile protection
For the majority of people, cell phone insurance is worth it. Asurion phone insurance plans provide coverage above and beyond the typical warranty, including water damage or if your phone is lost or stolen.
Learn about mobile protection
Protection for all your favorite tech
Asurion Home+ offers one simple plan that covers all your favorite home tech—no matter when or where you bought it.
Learn about Asurion Home+
Contact info
648 Grassmere Park, 37211, Nashville, TN, United States
- www.asurion.com
4.6
Excellent
114K reviews
Asks customers to review
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Stress free claim filing
Filing a claim is usually stressful, so I've been told, but it was so easy and stress free. Richie was very helpful and filed my claim in minutes! I will buy all my protection plans from them if I can.
July 21, 2026
Assurion is GREAT to work with!
A big shout-out to the person who resolved a bad fan gone bad in the midst of a heat wave! It was very simple and pain-free! And all done in a few minutes. Assurion is worth every penny you spend to insure your products will be covered - without a hassle!
July 21, 2026
I have only had but great experiences…
I have only had but great experiences so far with Asurion! Filling a claim was easy, thank you!
July 21, 2026
Experience was quick and easy customer…
Experience was quick and easy customer service is friendly and very welcoming
July 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The worst service I’ve ever had
The worst service I’ve ever had. Frustrating process to get your TV fixed. The website always has issues. I had to call them more than 10 times during 5 months and spend hours on the phone. Complete waste of time and energy
July 21, 2026
Unprompted review
Reply from Asurion
We sincerely apologize for the frustrating experience you've had with getting your TV fixed. We understand how disheartening it is to spend so much time and effort on the phone and encounter website issues. We'd like to look into this further for you. Please email us at trustpilotreviews@asurion.com including your name, phone number, and claim number. Thank you.
My representative was very helpful
My representative was very helpful, professional and friendly. Resolved my problem quickly. 10 out of 10.
July 20, 2026
Was stressing reactiving my cell phone
Was stressing reactiving my cell phone. Reached out to Asurion's chat support online and OMG, they resolved my issue quickly and without any wait. Easiest I have had it in 4 days.
July 20, 2026
Satisfaction guaranteed!
Asurion fulfilled the issues I had with Bambu Labs. They were giving me nothing but the run around with the problems I had with my printer. The second chat I had with Asurion, they started the claim and issued instructions to return the printer and get my refund. This is the first claim I've had with them and I have several other products I have warranted with them. I will continue to use them. ⭐️⭐️⭐️⭐️⭐️
July 20, 2026
Chrise was very helpful and and was…
Chrise was very helpful and and was very efficient.
July 20, 2026
Hands down best insurance for anything…
Hands down best insurance for anything bought online
July 20, 2026
Excellent experience with Asurion
Excellent experience with Asurion. The claim process was quick, easy, and hassle-free. My replacement was handled promptly, and customer service was professional and helpful throughout. Very satisfied with the service and peace of mind they provide.
July 20, 2026
Well pump went out and manufacturer…
Well pump went out and manufacturer didn't want to cover it. I had Asurion warranty on the pump (7 months old).
I messaged Asurion and problem was resolved in less than 10 minutes...
Wonderful professionalism and punctial responses.
July 20, 2026
The representative assisting me was…Jaztine
The representative assisting me was professional and timely in handling the claim.
July 20, 2026
Above and beyond my expectations.
Every step of my experience was positive. Fast response every step of the way once I started my claim. Far exceeded my expectations. Would recommend without hesitation.
July 1, 2026
Great experience
Great experience, my issue was handled quickly and professionally, without any hassles or problems.
July 20, 2026
They fixed it within a week and was
They fixed it within a week and was
Returned and I had one happy Grandson.
July 15, 2026
Thankful for having bought the insurance
Camila was so helpful and patient. The process was easy. I am so thankful I bought the insurance.
July 20, 2026
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