Athema Reviews 

191
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Darren managed to get me a Netgear product that was really difficult to get hold of - even from the manufacturer. His perseverance and commitment was brilliant, and he kept me up to date all the time... See more

Rated 1 out of 5 stars

I bought a printer which broke down. The paper stuck, and they asked me to send photos, which I did, they then told me I pulled the paper out the wrong way. Which I didn't, also the paper should not... See more

Company replied

Rated 5 out of 5 stars

Our printer is used in a workshop environment and consequently get a bit of hammer, get dirty and so getting reconditioned or graded options is sensible for us. Never been let down, great communicatio... See more

Rated 5 out of 5 stars

We needed some additional memory for our server and after a Google search came across Athema. Their price was extremely competitive against other retailers which seemed to good to be true. I e-mailed... See more

Company details

  1. Computer and Accessories Store

Information provided by various external sources

Reseller for a wide range of IT related products, such as toners and inks, refurbished printers and consumables and exdemo products.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

191 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(191)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Experience

From order placement to delivery, communication was great. Being a non stock part, lead times can always be hard to predict but was kept informed throughout.

Happy to recommend and would have no hesitation in using again.

August 26, 2022
Unprompted review
Rated 5 out of 5 stars

Workshop Printer

Our printer is used in a workshop environment and consequently get a bit of hammer, get dirty and so getting reconditioned or graded options is sensible for us. Never been let down, great communication and speedy delivery. Can't ask for more. Thank you Darren and team. Dave Mellor Cycles, Shrewsbury

July 19, 2022
Unprompted review
Rated 4 out of 5 stars

Excellent

Excellent, quick service but difficult to achieve minimum order level of £15 as part required to mend printer was only £9.95. Darren soon sorted things out and the 14 yr old HP printer is working like a dream again.

June 17, 2022
Unprompted review
Rated 5 out of 5 stars

I had to replace my old Brother printer…

I had to replace my old Brother printer and was advised the refurbished MCP 9330CDW used the same consumables which was brilliant as I had recently bought these. I placed my order and the printer arrived in 7 days. The printer was double boxed, very well wrapped with bubble wrap and sealed air protective foam. My email queries to Athema were answered really quickly. I would recommend this company.

June 15, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service helped choose the right printer

Darren at Athema was really helpful when I needed a new printer. I first chose a refurbished printer similar to my old one but that one failed to meet the QA test whereupon Darren channelled my search to the printer I purchased, with which I am very pleased. With this level of customer service I will happily used Athema again for anything printer related.

June 6, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

I ran out of paper in the middle of a big job and had to find someone to supply it with next day delivery. Athema were reasonably priced and assured me I would have my paper the next day - it arrived before 10.30am. Wonderful service that got me out of a jam, thank you!

May 18, 2022
Unprompted review
Rated 5 out of 5 stars

Good store and quick shipping

Bought a really expensive HP Reverb G2 headset from here as the official HP store didn't have stock. Arrived brand new really quickly. Great customer support when I requested a digital copy of the invoice.

April 25, 2022
Unprompted review
Rated 5 out of 5 stars

Great, responsive customer service!

I had ordered a couple of items from Athema that I had not received when expected so contacted the company. The company have both a phone number and email for queries. I spoke to Darren and followed up with an email. Darren responded immediately and followed up with tracking the delivery. He then advised me it was scheduled to arrive on the same day, which it did. Very happy to recommend and use again!

April 22, 2022
Unprompted review
Rated 5 out of 5 stars

Very Helpful

I found Athema via Google while trying to source a new fuser unit to replace our one which had been damaged. I found them to be very helpful in identifying the correct unit and replies to questions were prompt. After deciding which unit was required, ordering was easy and delivery very fast. Highly recommended.

April 14, 2022
Unprompted review
Rated 3 out of 5 stars

Are Reconditioned Printers Checked for Quality?

The reconditioned printer arrived just 3 days after the order was placed which was very good.
After installation I was very disappointed with the quality of the print produced as it had three strong black lines across each page; it wasn't a temporary problem as 10 pages later it was still the same.
Fortunately I still had my old printer which had the same model of imaging drum; after exchanging the drums the result was a top quality print.
Why was the printer not checked for quality after it was reconditioned?

April 7, 2022
Unprompted review
Athema logo

Reply from Athema

Bill, if you had of contacted us before writing a review we would have recified the issue for you. Obvioulsy the printer was refurbished and QC tested before shipping out as we always do. It sounds as if the printer had been knocked in transit and could have been sorted very easliy for you.

Rated 4 out of 5 stars

As good as new

I needed a replacement laser printer fast and saw this refurbished one which uses the same consumables so I ordered it. Although a bit slow in delivery it was worth the wait as good value for money.

March 25, 2022
Unprompted review

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