Customer Service was very good. There had been issues with incorrect parts having been supplied for a hanging egg chair which we had received some considerable time previously. Even though this chair... See more
Company replied
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Review summary
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We ordered the flute marble top bedside tables. Lovely product. Feels solid, good quality. There were issues with the polish on one of the marble tops. It took a couple of times to ensure we had... See more
Company replied
Purchased 3 items from Atkin & Thyme, a lamp base which I wanted to return as it wasn’t quite right and then 2 pieces of furniture. I changed my mind about one piece the day after ordering it and se... See more
Company replied
Beautiful tables, heavy and well made. They were not as green as the adverts look but they are still very pretty.
Company replied
Company details
About Atkin and Thyme
Written by the company
We're Atkin and Thyme.
A dedicated team driven by a shared passion for helping you turn your house into a home.
Our British design team works tirelessly to create our hand made indoor and outdoor furniture collections that reflect our commitment to quality and creativity.
We work with a small number of suppliers who share this commitment. Together we craft great quality pieces with an emphasis on design that will earn a place in your home for years to come.
Explore our carefully curated furniture collections, where you'll find timeless designs with a touch of vintage charm and luxury.
Our UK based customer service team are here to help with any issues that may arise or questions about our products.
Unique hand-crafted design for over a decade Atkin and Thyme started its journey in 2014, and as we celebrate our tenth year, we’re just as passionate about interiors as we were when we first started out.
Over the years, we've introduced countless lines of unique hand-crafted furniture, working with artisans to make them in limited batches. Each of these pieces is a carefully crafted special piece of furniture that can’t be found anywhere else.
Recently, we've expanded our horizon, introducing a comprehensive collection of garden furniture and accessories, extending our commitment to providing distinctive pieces for your home.
We invite you to immerse yourself in our world of statement furnishings and accent pieces, curated with passion and care.
Contact info
Dew Mead Farm, SG7 5HG, Baldock, United Kingdom
- 01462 412 100
- info@atkinandthyme.co.uk
- www.atkinandthyme.co.uk
4.1
Great
463 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
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Great experience!
We bought the 'Lily' carved wood table from this company with a solid marble top. After an awful experience from the last company we tried I was concerned this may be damaged too but it arrived in perfect condition, well packaged and in just a few days.
The table wasn't cheap but is great value for money and looks lovely in our lounge. Really happy!
February 1, 2023
Unprompted review
Beautiful chest of drawers and drinks…
Beautiful chest of drawers and drinks cabinet delivered into the rooms they needed to be in with a great delivery time. Wish I had found this shop earlier!
February 13, 2023
Worried now…
Worried now…. Have ordered a table …. Can’t get hold of the company by phone or email. The dispatch note says the table has been sent by DPD but tracking links to DHL and tracking number not linked to either courier. Hoping not a scam.
February 9, 2023
Unprompted review
Bought light and delivery was perfect…
Bought light and delivery was perfect and love the light.
Professional and lovely items in stock.
January 9, 2023
Really pleased with the product
Really pleased with the product. Looked even better than in photograph.
January 16, 2023
Still awaiting a reply to a complaint
A foot is loose on the table when it was delivered. I sent a message on your website, but have not yet received a reply.
January 19, 2023
Excellent customer service.
January 23, 2023
Everything happened on time and the…
Everything happened on time and the product was as expected
January 31, 2023
Looked great on the website and just as…
Looked great on the website and just as good in reality.
January 27, 2023
I am nothing short of delighted with…
I am nothing short of delighted with the new Emmeline Armchair - it is beautifully made, service & delivery were both excellent too.
January 11, 2023
Quick delivery by 2 guys who could not…
Quick delivery by 2 guys who could not have been more helpful. They unpacked the item and fitted 2 shelves and then took all the packaging away having positioned the drinks trolley in my lounge. The item is exactly as promised so thanks to all .
January 19, 2023
Great product
Great product, bought my bed side tables from these guys amazing quality and look beautiful in person
January 10, 2023
Avoid buying from this company!
Avoid buying from this company!
Firstly, the bedside cabinets absolutely stank - a strong, overpowering musty smell. Secondly, the drawer was very stiff and loud when opening and closing and not smooth at all. Thirdly, the item had many imperfections - gold handle and leg was damaged and the paintwork was chipped. After having paid over £500 I certainly did not expect to receive the item in such a poor state. Returned for a refund.
Avoid!
January 11, 2023
Unprompted review
Missing marble
Ordered two bedside tables and one arrived with missing parts. Nobody is picking up the phone and not replying to my emails.
Disappointed
January 17, 2023
Unprompted review
Beautiful dressing table and stool
Beautiful dressing table and stool. Well made and looks stunning.
January 16, 2023
Great quality- reliable company
Timing was excellent. Product looked better than on site and quality is great!
December 11, 2022
Up to expectation
We received compliments for our mercury cabinet which was purchased, shipped and delivered rapidly and efficiently. It however did not get assembeled. Just brought into it’s final location and unpacked into two sections that were easy to assemble.
December 20, 2022
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