Atkin and Thyme Reviews 

We made a large order of various items, marble coffee table, hallway console table, bedside tables, dressing table, mirror and lamp. The communciation to deliver was excellent as were the delivery guys. The furniture was really well packed and in pristine condition. We are delighted with all the items and their uniqueness and quality compared to whats available on the high street. Well done guys, we will order again for sure.

Absolutely furious, purchased a console table in March 2022, and parts of the gold finishing already peeling off. Not what you expect for a £499 piece of furniture!

Significant wear and tear to my dressing table/desk, after less than 2 years. They took over 6 weeks with me having to chase them various times and they are “not able to provide a resolution to this matter”

Very happy with the cabinet I ordered, originally advertised in Home & Antiques. The price was much cheaper than I thought it would be, so I was dubious as to what I would get. But I had no need to worry the cabinet is amazing - I only had to add the legs. The delivery drivers were very careful in handling the cabinet - very happy with the overall experience and would definitely recommend and use this company again.

As mentioned by previous reviewer the bedside drawers stank when they arrived. This has now gone thankfully however for the price they are not the quality I expected. The drawers aren’t on metal runners so are near impossible to close without have to put your full body weight into them which you shouldn’t have to do whilst in bed! I expect this with cheap furniture but not for this price. I couldn’t be bothered with the faff of returning but wish I had as now hate them.

I recently bought a marble-top coffee table from Atkin and Thyme, which we really love. A few weeks later, while we were away, a huge crack developed in the marble table top. I was worried that I might need to make a claim on my insurance or my credit card company but I emailed Atkin and Thyme to explain what happened and they immediately offered to send a replacement, apologising for what must have been some kind of natural fault in the marble itself. They could not have been more helpful. Highly recommend.

Just received a nice looking lamp from Atkin and Thyme… but the moment i turn on the lamp, the LED bulb (15W vs <25W recommended) blew up and the fuse in the house went off… faulty and likely dangerous product from a premium brand like Atkin and Thyme is unacceptable… now i try to figure out how to return this product… will avoid this brand in the future, nice design but faulty product.

I have been dealing with by Rebecca in customer service re a return and prior to that Emily on a delivery. The product is beautiful and of a high quality, it just doesn't quite fit with the décor of our room. This is a second home so not always available for delivery and collection. The customer service has been impeccable, extremely helpful and very flexible throughout the process. I would recommend this company to anyone, they have some lovely products and with a service you can trust. Hope to order again in the future.

Good level of contact.
Fabulous quality and very reasonable price.
Wouldn’t hesitate to buy something else.

Good delivery time. Furniture was good quality would use again. Very pleased with the service.

Bought 2 of the Greenwich Bedside sets of drawers. What looked lovely on their website turned out to be awful cheap junk.
There were sharp screw ends poking through the back of the unit which I cut myself on when unpacking and all three of the drawers in one of the units won't open properly two are stuck completely halfway and one is absolutely un-moveable. The other set the middle drawer won't open at all.
Sticker on the back made in India and I am surprised this rubbish lasted the trip. Wasted almost £600 and won't ever buy from them again. One star is more than enough. Tried to get them replaced but no one answers phone or email and in the end reluctantly gave up. AVOID, AVOID, AVOID. Furnished an entire new home in the last 8 months and this is the only poor review I have had to write. Next time sticking to John Lewis, White Company and other reputable suppliers. Read many of the other reviews on here and negative all same the same type of issue and the positive clearly have been written by the company. AVOID AT ALL COST!!!!!

Beautiful piece of furniture. I formed of delivery and process at all times. Will certainly purchase from again.

Amazing design. Bedside table came securely packed. Delivery was also really smooth and quick. It was so easy to assemble and I’ve been getting many compliments for the bedside table now!

Excellent quality. Ive bought a drinks trolley, side tables and a coffee table from Atkins&Thyme - very pleased with it all!

From ordering to delivery there were no delays. Item shipped to shipping company successfully
Item packaged well

Super fast delivery plus awesome customer service when I had an enquiry.

I’ve recently had issues with furniture I’ve bought online — both with the quality of the furniture itself, with customer service and hidden extended lead times. Three times leading up to my purchase with Atkin & Thyme, I had to cancel, with one time turning into a bit of a nightmare. For that reason, I was nervous ordering once again…online. But I’m so glad I did.

My new Jumeirah sideboard is absolutely beautiful — bigger than it appears in the images and quite substantial. The design is impeccable. It fits into the space perfectly.

But on top of that, I was also impressed with customer service. They responded to my emails promptly and everything they said was straightforward and honest. And just as professional were the delivery people who delivered the piece right on time, within a week or so. They couldn’t have been nicer. I was so happy, in fact, I tipped them £20 (I’m American). I think they thought I was mental.

I am absolutely delighted with Atkin & Thyme.

Our coffee table is gorgeous; looks so much more expensive than the price we paid. We could not have asked for a better experience!

Lovely product, timely and good delivery service

I am very pleased with the quick service and delivery organisation.