Attitudeclothing Reviews 

Spent a good few weeks waiting on items that were paid for, but the site wasn't giving any updates. Tried emailing but get ignored, tried phoning but no answer. Eventually they picked up, and surprisingly were very helpful. They phoned to their warehouse to check on the order, told me why the delay happened (they were waiting on 1 item), but split the order up and shipped the available items which then arrived the next day which is great. However, its now been another MONTH without an update on the item that they didn't have. Said item is still on their site and not marked as 'sold out' either. Its a shame because the products themselves have been really great, but the lack of communication they give you on orders unless you chase them up on it is pretty disappointing. If they could fix those issues at the very least, then I wouldn't have minded as much about waiting.

I ordered lunar tides hair dye off this website, once applied to my human hair blonde extensions the colour was totally different to what the website shows. The colour was nothing like what I had received. I had spent £60 on hair dye on there website only to be sent in an email a link on ‘how to dye hair with semi permanent dye’ please don’t waste your money with this brand of hair dye as it is nothing like I have seen elsewhere! Ridiculous customer service also, no help at all!

I didnt receive my order. They answered my mail once and then ignored me.

Poor quality goods, some items came damaged due to poor packaging, avoid like the plague.

I found Attitude Clothing to be a super helpful, transparent company. They were available to speak on the phone when a Windy Willow toad was going to be delivered whilst I was in hospital. I’m actually bewildered at the poor score on trust pilot because I can’t recommend them enough.

Given there are alot of negative reviews regarding customer service, I have had the complete opposite experience.
I ordered the Windy willows Toad bag for my nieces birthday, the item was despatched very quickly, although I did have afew issues which wasn't Attitude Clothing at fault.
On delivery to my local post office they took collection but accidentally sent it back to Royal mail by mistake before I had chance to collect. After a week of calls to Royal mail, they seemed uninterested in rectifying the mistake, instead opting to blame shift.
I took it upon myself to email Attitude clothing to explain the issue in the evening. This was followed up by a call back the next morning by a guy named Barry. Barry was very apologetic, understanding and helpful. He explained the process of that he was going to contact his Rep at Royal mail and have this issue rectified ASAP. In doing so he called me back the next day to update me on the matter to which the item was delivered within 24hrs.
In a retail society where speaking to a person directly is rare, I found this a breath of fresh air and appreciate that he attempted to contact me via call instead of slow and frustrating back and fourth emails resulting in a quick rectified issue.

Very bad ! Never ever shopping from them! Never reply for emails! I dont know where is my order!they stole the money! IM gonna report them!

Very poor attitude from the customer service when I requested an order cancellation. They failed to even attempt any cancellation despite being told 'At any time you may choose to cancel your order and we will process an immediate refund', and then I had to return the order at my own cost. The responses I received were unprofessional at best. I will not be returning or recommending their business.

Placed an order for same day dispatch , and my order was supposed to be delivered today for an important event tomorrow. It never arrived and they haven’t even dispatched it, even though I have paid extra for the service.
AVOID.

Reached out to try and upgrade my shipping as I needed my order in a hurry. I'm not on the mainland so delays are pretty normal.

The person from customer service called me the same day, explained there had been an issue with my order. Honestly this person bent over backwards to fix my issue and sorted out the shipping for no extra charge since there had been an issue.

My items arrived the next day, which is unheard of where I live.

Can't say how much I appreciate this as I actually needed the items for an appointment prior to my wedding, so I would have been gutted if they didn't get here in time.

I'll definitely order again

I recently purchased a pair of boots for £160. While the boots themselves are of excellent quality and I’m very pleased with the product, the overall shopping experience left much to be desired.

After placing my order, it took two weeks before the boots were even shipped. During this period, I reached out to customer service for assistance. Unfortunately, I found their responses to be unhelpful and lacking in professionalism. The communication felt impersonal, and I didn't receive the support I expected.

Eventually, the boots arrived, and they are indeed beautiful and well-made. However, the delays and the unsatisfactory customer service have made me hesitant to order from this company again. I hope they can improve their customer support and shipping processes to match the quality of their products.

Absolutely shambolic customer service. 14 days for a refund what an absolute joke if they actually sent the item you ordered wouldn’t be a problem truly one of the worst places I’ve ever purchased from.

Waiting 3 weeks now for a refund after they received my return. When i chased they said to give it 14 days even though 14 days had passed, and they had refunded an order i sent after this one. Customer service now are not replying to me. I used to love this brand but its put me off ever ordering again.

I didn't receive my order. Don't buy anything from this company.

I placed my order on Wednesday, 2nd July. The following day, the status changed to "Awaiting Dispatch," and it remained the same through Friday. I sent a message via my account on the website to ask about the status of my parcel. Barry got back to me on Monday morning, just before 7am, and said he’d look into it. We stayed in touch throughout the day, and it turned out that one of the items I ordered was no longer in stock, which caused the delay. I’ve been told I’ll be receiving a refund for that item soon.

Thankfully, my parcel arrived today (Tuesday) with everything I ordered - except for the out-of-stock item. I’m really happy it all arrived safely, especially after reading some of the reviews which made me nervous that I might lose my money. Glad that wasn’t the case!

Ordered two items,took over a week to dispatch them.
They were not suitable and they took forever so found alternative somewhere else. Returned them and it’s been nearly 3 weeks and still no refund

if they don't have it in stock, do not pay for item and wait. when it is back in stock (if it ever does come back in stock) buy it then or you will have a fight on your hands to get a refund!!!

Ordered the famous set of the “stretchy and non wrinkling” shirts, it’s been 2 weeks and the shipping update says “on the way”. I’ve tried contacting customer service and have not gotten a response. I wish I would’ve checked reviews before “donating” my hard earned money to them.

I ordered a dress on april 10th. It took them a week to dispatch the order. Up until this day the package has not moved. I contacted them but haven't got a reply yet.. so I suggest not ordering from them.. since the overall reviews are not great. I wish I had researched them before I ordered. I don't think I will ever receive my dress or get my money refunded. What a waste. Lesson learned I guess.

I do not recommend this company.
I bought a jacket and I thought I had sized up but it was small and unflattering. So I returned it (which was an annoying process). It then took them a week and a half to "accept" my return and that they will give me a refund after they take away return charges (which is ridiculous). Anyways another week after they said I'll get a refund, I still don't have it.