Audi Reviews 1,800

Had a problem with my window screen washer as it wasn’t working but the motor for the screen washer was running and plenty of screen wash in the bottle.
Chingford audi advised me that it needs a new motor and had it replaced.
A couple days later same issue not working
Returned to Chingford audi and again they got it working a week later again not working took it to an independent VAG specialist they inspected the motor that audi Chingford supplied and said to me no motor has been changed…😡..then the technician explained to me is
All that needed to be done is to remove the motor from the washer bottle and you will see a metal filter mesh that needed to be cleaned and then to clean the washer bottle and replace screen wash.

Chingford audi group 1 can you explain this to me as it’s now been a good few months now and the screen washer is now working with out any problems.??????
And why you have charged me a huge amount of money for something that you have not replaced…….

Popped into Audi Maidstone on a Sunday 2nd Oct. The car I wanted to test drive was st another show room. However, the had a kia sportage in stock 20 plate. I asked to look around the kia. The young girl got the keys. But the doors won't open, after removing the cover on the door handle. We gained access. Only to find it has a flat battery. ( sitting a long time ) so I left my email address and number.
No call back. Girl was on annual leave until the 8th Oct. So looks like Audi are not interested I my px or selling me a car, so I'm off elsewhere to spend my money. Shocking company.

I recently took my car to Audi Reading for its service and MOT. During the visit, I was told that both track rod ends needed replacement and was quoted £800 for the job, including wheel alignment.

I was genuinely shocked by the price, it seems extremely high for such a straightforward repair. After checking with other trusted specialists, I found that the same work (using genuine parts) costs less than half the amount quoted by Audi Reading.

It’s disappointing to receive such an inflated quote when the car was already in their care for service and MOT. I expect better transparency and fair pricing from an official Audi dealership.

Unfortunately, this experience has made me lose confidence in Audi Reading’s service department, and I’ll be looking elsewhere for future maintenance.

I’ve owned my Audi for just over a year and have taken great care of it — fully serviced annually at Audi, all work completed by approved centres, and multiple visits for ongoing issues. Despite this, the car has developed serious problems estimated at around £12,000 to repair, which is completely unreasonable for a vehicle of this age and supposed quality.

It’s now been six weeks since I raised this with Audi, and I still haven’t received a clear update or resolution. I’ve been told the matter is “awaiting clarification from the Service Manager at Chelmsford Audi,” but nothing has progressed. Communication has been extremely poor, and I’ve had to chase repeatedly just to understand what’s happening.

To make matters worse, I’ve now been informed that storage costs are being added while the investigation drags on — despite the delay being entirely on their side.

This whole experience has been incredibly frustrating and disappointing. For a premium brand, Audi’s after-sales service and accountability fall far short of expectations. I simply want transparency, timely communication, and a fair resolution to what has been an ongoing and expensive problem.

MMI System does not work on a new Audi A1 - car has been taken into the garage to reset the system 3 times but the fault recurs and is not repaired. This leaves me without an infotainment system; NO Sat nav, NO connectivity to Iphone communication, and NO Audi connect features.

I purchased my Audi A1, new in June 2024 and believe this was a known fault at the time. I have taken my car in to be reset 3 times since February 2025, which is extremely inconvenient. Each time I need to argue to be allocated a courtesy car and although they reset the MMI it only ever works for a few weeks.

This is not the service I expected from Audi. Waiting over a year to have a known software update added to your car is not acceptable. Being without these main features significantly detracts from the effectiveness and safety of my car.

I specifically chose Audi for the MMI specifications and these have not been made available to me 99% of my ownership of the car.

No amount of complaining to Audi Edinburgh can resolve this for me - they seem to think it is reasonable to tell me a software update ‘should’ be available in a few months. They have been saying that since February 2025.

I have now put the position in the hands of my solicitor who is progressing my complaint to the motor ombudsman.

Car was called for recall inspection and booked in months ago. Yet replacement service car was not ready for collection and had to wait ages for them to wash the bird poo off!! Not happy

Simon at Oldham Audi made the whole process so easy and enjoyable. He was extremely friendly, approachable, and took the time to explain everything about the car in great detail. His communication was excellent from start to finish, and he really made the experience fun and stress-free. I couldn’t be happier with both the car and the level of customer service Simon provided. Highly recommend!

Just bought my first Audi (Q2) with help from Jamie Slim (Business Manager), Jamie Walker ( used car sales manager ) and James Cook (Sales Executive) at the Wakefield branch. They were friendly, approachable and knowledgeable and made the whole process and experience enjoyable and easy. Thank you so much.

Audi Tamworth absolutely disgraceful I bought an Audi Allroad from them received no papers on the day the car had not been serviced for 44000 miles they claim their presale checks cover any gaps . When I reported the problem they did not reply for over a month and now claim their used car regime does not need to provide a service history or disclose the lack of it . I thought Stratstones were a good company !

Audi A3 with less than 60,000 miles on clock, bought from new, always used same official Audi dealership for services, car is now going wrong, electrical issues, steering column issues, charges are ridiculous - just finding out what problem is costs a fortune before you evern get to cost of actually fixing issue, will not be buying Audi ever again, I thought they were supposed to be a quality brand, they most certainly are not.`

I purchased a Audi Q5 2 lite tdi black edition 2024 and it is using 1litre of oil every 1,900 miles vehicle has only done 18,000 miles audi are trying to tell me this is acceptable I have owned 4 previous Q5 2 litre tdi vehicles without any problems they are just interested in my problems

My recent visit to Huntingdon Audi ended with me wanting to keep my existing car, they were THAT bad.

* Firstly the guy who arranged the appointment, who phoned me to confirm the appointment the previous day, was not there and the receptionist had no idea who I was or why I was there.
* They stuck with some clueless junior, despite many senior staff doing f-all as far as I could tell, who banged on out them being a "Main Dealer" even though I made it quite clear to them that I did not care about that whatsoever, he persisted nonetheless.
* Implied that all used Audis were offered to main dealers first and only rejected cars would be with normal dealers. The advert for a newer car that was 2k cheaper seemed to inspire this fairy story. A total lie.
* Made me feel like Del Boy by banging on about how bad my trade in was, made me love the car all the more and want to keep it.
* Allowed a CASH PURCHASER walk out the door without buying anything.

Utterly useless but I comforted myself in the knowledge they were a MAIN DEALER. They have been calling me several times a day since, unanswered calls seem not to deter these morons.

I purchased my car through Audi Ashford on a PCP agreement and signed a contract that clearly included 2 services, 2 MOTs, roadside assistance, and full electrical and mechanical cover for the duration of the policy. We’ve already used one MOT without issue while Ashford was still open.

However, after Ashford closed, I went to Audi Canterbury and Audi Maidstone, who are all part of the same Marshall Motor Group, and was told I can’t use the remaining benefits — despite the fact that my contract is still valid and clearly states the expiry date.

I contacted Audi UK customer service several times, but their support has been nothing short of terrible: slow to respond, unhelpful, and constantly passing the responsibility around. No one is taking ownership of the issue, and I’m being denied services I already paid for.

This is unacceptable from a premium brand that claims to value its customers. I would strongly caution anyone considering Audi — once they take your money, their support is nowhere to be found.
Car reg plate GD68KPV

I purchased my car through Audi Ashford on a PCP agreement and signed a contract that clearly included 2 services, 2 MOTs, roadside assistance, and full electrical and mechanical cover for the duration of the policy. We’ve already used one MOT without issue while Ashford was still open.

However, after Ashford closed, I went to Audi Canterbury and Audi Maidstone, who are all part of the same Marshall Motor Group, and was told I can’t use the remaining benefits — despite the fact that my contract is still valid and clearly states the expiry date.

I contacted Audi UK customer service several times, but their support has been nothing short of terrible: slow to respond, unhelpful, and constantly passing the responsibility around. No one is taking ownership of the issue, and I’m being denied services I already paid for.

This is unacceptable from a premium brand that claims to value its customers. I would strongly caution anyone considering Audi — once they take your money, their support is nowhere to be found.
Car reg plate GD68KPV

My Audi broke down originally on the 29th June and was taken to audi Canterbury for repair. They could not diagnose the fault so the car was released back to me and again broke down on the way home. This is the point of where Audi massively failed….

They could not get an Audi Technician to fix my car for a further 2 months so it sat there in the car park without anyone working on it. Finally Mid September I collect the car. It was in a state covered in dirt and cobwebs and the centre couldn’t even get the car valeted as the valet hadn’t turned up that morning (not sure why someone couldn’t have had the decency to take it to a car wash locally considering the disastrous situation they had put me in).

This is not my first failure from Audi but it will be my last as I will not be buying from them again. Also Marshalls please do not reply to this review asking me to contact you as I did and was referred to Audi customer services who tried to compensate me for the absolute appalling service I received from you.

New car ('22 plate) etron GT RS - can't charge it at home overnight!
Error code - Could not execute action on Audi RS e-tron GT: Timeout
E:CV.PA.29 (251016120823)
Audi technical answer the call and have limited triage techniques but then have to refer you to 'Technical'. Apparently this team cant talk on a phone, email only. Submitted info 3 days ago and still no email reply. Called and made a complaint - did nothing. Called again today - same answer 'it has to be Technical that respond and only by email'.

So unbelievably frustrating! Such crap customer service. The car is going back for refund if they don't resolve this shortly. 6 weeks and I haven't been able to reliably charge overnight

Just like to say Stuart and Phil at Preston audi parts department have gone out of there way to give excellent service. I own an old 2009 S4 and needed parts to rebuild charger. Alot of part numbers and time but no problem. 5 stars.

Upon returning our motability car to the dealership in Plymouth, at the end of the contract term, were told that we HAD to bring the car into the store as we needed to sign handover paperwork and that the car could not be picked up. This is one issue that immediately would leave a DISABLED person without a personal vehicle and over an hour away from home, now having to use public transport. When arriving at the dealership we did not have to sign any paperwork and was told that we can just go? Due to the need for putting a wheelchair in the boot of the car we had accidentally left the bag of all items (high vis, tyre pump, spare key etc) in a bag at home. We were then told that it would be perfectly fine to bring these items back up to the dealership at our earliest convenience. These items were returned within 4 days of handing the car back due to needing to arrange suitable transport back up to the dealership, again as the person in question needing to return the items is DISABLED. When returning the items to the dealership we were told they would report this back to motability and it would not be a problem. Come to find that we are no longer eligible for our payment from motabilty due to the advisors at Audi marking down that we did not return the items. This is absolutely disgusting that a dealership would cheat a disabled customer out of money that is rightfully theirs for returning all items UNUSED and in perfect condition, on the basis that we COULD RETURN THE ITEMS AT OUR EARLIEST CONVENIENCE. If we had been told that we needed the items to be returned the same day we would have made 100% that this was done. So not only has Audi demanded we return the car to the dealership in person, they have mislead us with information or, for whatever reason, purposely given out false information to a customer of 5 years.

So here is the Scoop.I have an Audi Q6 on a lease deal. It arrived beginning of April. It has broken down on me 14 times and Audi Assist (AA) have been called out 5 times. The cars main faults are and I quote’”High Voltage Battery Fault”and Phantom braking both going forward and in reverse. It’s had around 3 software updates in around 5 months to no avail. Audi Master technician and Audi themselves admit that the problems will not be fixed until they release a quarter 4 update and that only might fix it. So I am looking at January for a potential fix so in the meantime I will keep paying for a car that breaks down every other week and clearly is not fit for purpose !Then I find out today that my battery problem is down to them overheating as per the technician. They shut down to avoid any more sinister happenings!!!
So there we have it I now don’t just have a car issue I have a health and safety risk driving my Audi !!!
Final straw is I spent £15 on an Uber to get to Bolton Audi, They lost my charger cable last time I was there too but denied it and couldn’t even be bothered to wash my car even as a gesture of goodwill !!! Yes this has pushed me to write this review. Why did they not wash it? I was told because it was a lease car and they don’t send out a review of how they performed to Lease car owners. So by default Audi UK only do stuff that the expect a great review for. In closing if you drive a Q6 get it check you may be in danger as I was told and better still by a Mercedes!!! Oh how I miss my E53
Audi I dare you to reply to this ?

I recently had dealings with Lucy at Audi in Huntingdon
I can’t begin to explain the poor customer service I received . After numerous phone calls and no response back I had no choice but to put this dispute in the hands of more professional support .
This experience of such poor customer service has definitely made my mind up that I will not be purchasing another Audi vehicle .
As a family we have an A3 & Q8