Audible Reviews 667

Kredikarte belastet durch fremde Accounts. Amazon konnte das bestätigen, aber nichts wirklich dagegen unternehmen.

Hello **********,

This is ******** from Audible! We appreciate you reaching out with your concern.

After conducting a search of the transactions on your account I was able to find the charge for the amount of £14.87. Through further investigation the charge was found associated to an account other than your own. Being that this charge was not found on your account, I strongly encourage you to contact your bank to dispute the charge directly with them.

I’m sorry for any inconvenience this may have caused. Please know that due to legal and privacy concerns we are limited in the information we can release and to whom it can be released to.

Kind regards,

Sincerely,
********

Doesn't let me access the French website while in Germany, always redirecting. Can't manage anything.

CHECK YOUR STATEMENT CAREFULLY!!!
I had previously signed up for Audible but did not buy anything or subscribe.
Recently, I reset my Audible password. Shortly afterward, I noticed a $200+ charge on my card!
I did not authorise this charge, and I did not sign up for any free trial or purchase.
I contacted Audible support. They were unhelpful and sounded rehearsed. They checked the last four digits of the card used and confirmed there were no charges on their system.
They then asked for details of my other cards to “check further”. I refused to provide them, since it seemed unnecessary and unsafe.
As of now, the charge remains unexplained, and I am disputing it through my bank.
This experience has been frustrating especially so close to Christmas. I share this so others can monitor their accounts closely and verify any unexpected charges. Very dodgy practices!

Usual modern World Rubbish.

Confusing system so you end up subscribing.
People, REBEL against these apps that want you permanently hooked to their subscription, starting with audible, spotify etc.
just buy the music and keep it in your phone or musical device.

Really poorly set up application. Avoid if possible.

The Audible Plus section appears to be near impossible to find no matter how I try to get its Trying to get in contact with someone ie even worse.Its almost as if oh I dont know they dont give a ........ ( Fill in as appropriate). Queue automated guff response about very sorry and take all customer feedback very seriously yadda yadda yadd.
Rant over

I don't know what problems the other commenters have. Canceling/pausing is done with a few clicks. I have never had any problems in all these years.

This is crap. Just downloading and converting the book you bought to mp3 is ten times more complicated than pirating it. That is sending all the wrong signals. Is this company run by idiots?

This Service is terrible. I spoke to an agent last month regarding a payment i didnt know i had to pay. i asked for my account to be deleted and the subscription to be cancelled and my money to be refunded. not only did i not get my money back but they alos didnt cancel my subscribtion. note that i cancelled my subscription every month and they still charged me. i dont know how to get my money back or how to cancel the service. the chat feature doesnt work and i have to pay to make a phone call.

English:

Audible (Amazon). Wow. There are dozens of things that make this company one of the most unpleasant ever. It’s the service hell.

Example: I want to return an audiobook that is really poorly made. There's no link for this on the homepage (as usual). I would have to call the UK (!!!) to contact their service. Of course, this is intentional, so people give up on trying to return.

I think this is at least legally questionable. Morally, it's obviously wrong. But Amazon doesn’t care about morality - we know it's always about maximum profit by any means necessary.

Sad. Worrisome and for me, the end of the Audible/Amazon relationship. I spend thousands of euros a year on Amazon. Now I've had enough. The power of these companies is and will certainly become a major problem.

Deutsch:

Audible (Amazon). Wow. Es gibt dutzende Dinge, die diese Firma zu einer der Unangenehmsten überhaupt macht. Es ist die Service - Hölle.

Beispiel: Möchte ein Audiobook, dass wirklich schlecht gemacht ist, zurück geben. Auf der Homepage gibt es keinen Link dafür (wie sonst auch). Ich müsste in Großbritanien (!!!) anrufen um Kontakt zum Service aufnehmen zu können. Natürlich ist das beabsichtigt, damit die Leute auf einen Rückgabeversuch verzichten.
Denke, dass ist rechtlich zumindest fragwürdig. Moralisch ohnehin. Aber was kümmert Amazon schon die Moral - wir wissen, es geht immer nur um maximalen Profit mit allen Mitteln.
Traurig. Bedenklich und für mich das Ende der Audible/Amazon Beziehung. Kaufe um mehrere tausende Euro pro Jahr bei Amazon ein. Jetzt reicht es mir. Die Macht dieser Firmen ist und wird garantiert noch zu einem großen Problem.

Audible is deducting regularly every month the subscription BUT gives no credit for books ALSO
when trying to contact Audible.de I only get silly pretyped answers about anything but the problem I am questioning. Audible is a scam!!
a telephone contact they’re providing is not working

Continued to charge me for a subscription I did not even know I had with audible.de after signing up AND cancelling on audible.co.uk.

I have all the emails and screenshots of cancellation. They continued to send threating emails.

Please do not subscribe, you will create a lot of unnecessary admin and headaches in your life.

I am now in a process of requesting all my information from audible.de under the EU law in order to establish what information they have about my actions and account status.

UPDATE (20 July 2023)
Spoke to an agent via chat who indicated that she will ensure my account is cancelled and that I do not have to pay the outstanding fees.

Will monitor whether the threatening documents and emails continue.

Audible.de is a scam. They hijacked my Audible UK account details and they added an extra £12 plus charge each month. They are then very difficult / impossible to contact.

Never again!!!! After cancelling my membership they still taking money every month!!!

Unfortunately, no minus stars are available. Never, ever again would I book anything on a trial basis with Audible or Amazon. You need an IT degree to figure out how to cancel. And then, once you think you have been successful, the next payment is made. Awful. Horrible. Only designed to nick your money. And imagine how many 100s of thousands or more trusting customers experience this. Shoot your spaceships, destroy our environment, but the main thing is that Jeff Bezos dies rich. I'm most certain these comments will be wiped.

I’ve received 6 invoices through the post for various euro amounts for things I’ve never ordered or used - not at all impressed! Massive scam

Sent 14 invoices to my 10 year old daughter. Total 1,000 Euro. We cannot fi d these orders at Amazon nor in our majls. This is a scam company so very very careful

The billing is the only thing that works best. When stopping the already paid month, the service is not usable from this moment though they charge the full month. Never had a good customer experience with any Amazon service so far. Beware of zero support and agressive charging if you ever ask for help.

The commercial clips are load to the max, it ignores the volum setting and litterly screems out of the speakers. Just discusting, dont support scam companies like this one!

I ordered an audiobook from them which i never received. After a myriad of emails, it is virtually impossible to reach them, they never addressed my issue and sent me prefabricated emails about priblems with my account. As though my request and purchase did not exist!!! But the money went out of my bank account. Appalling.... Do never use them! A scam...