We've been an occasional customer here for what must be over thirty years. The service and advice has always been first class, and we truly wish that we had more money to spend on our love of audio... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had no doubts about the Audiolab 8300 CD having owned other Audiolab products for many years and having read the reviews. I was about to buy locally but then spotted the low price being offered by... See more
Great product and great service. Excellent value for money hifi system from people who know what they are talking about. Post sales telephone assistance both informative and instant. Would recommend b... See more
Outstanding customer service! These guys know their stuff and will respond to your emails very quickly, even late evening on Saturday! They provided me with an honest advice and did not try overs... See more
Company details
Contact info
Creative Audio, 9 Dogpole, SY1 1EN, Shrewsbury, United Kingdom
- sales@audio-express.co.uk
- www.audio-express.co.uk
Have bought in shop and on-line (after…
Have bought in shop and on-line (after viewing in shop and thinking!!!). Always excellent knowledge, advice and service
Fast delivery and good price
Faultless Service
Faultless service totally understood my requirements. Gave me their professional recommendations and then gave me time to mull over the advice. I never felt under any pressure. Prices are also highly competitive and goods arrived well packaged and as described. Immensely satisfied and I won't hesitate in making further purchases.
Chris
Really excellent service and a great…
Really excellent service and a great price. They guys rang to check I had ordered the correct component, as well as checking I ha the best arrangements for delivery. Will use them again.
Excellent customer service & I’ll use again
Excellent customer service. music selection, added to mine, proved excellent speaker sampling and selection
As described
As described, good service, delivered on time
The phone call confirming the Web order was a nice personal touch in such an automated world.
Great price and efficient delivery…
Great price and efficient delivery letting me choose my delivery day well in advance. Well packaged. Would use again.
excellent service
excellent service. received my speakers next day as promised. great price, so say b grade but i couldnt see a mark on them!! really happy
5 Star Review
Friendly, expert advice from very helpful and knowledgeable staff. They even loaded my very weighty purchases into my car for me. Excellent!
great product,great service,will use…
great product,great service,will use again in the future.
As always great help from the staff and…
As always great help from the staff and the product is perfect and has been great to listen to music with.
Very good service prompt would and will…
Very good service prompt would and will use again at some point.
Dali Opticon 6 Speakers
Just bought a pair of Dali Opticon 6 speakers from Creative Audio and they are brilliant. Creative Audio's advice, knowledge, service and price was unbeatable - thanks Stuart. They have been my go to HiFi shop for more than 25 years and I would not hesitate in recommending them.
Had a smooth and faultless purchasing…
Had a smooth and faultless purchasing journey, good comms and delivered as and when promised.
Excellent service
Excellent service. Product exactly as described. A follow up phone call was received immediately after online order was placed to ensure the purchase was as expected and to offer immediate support. Arranged delivery date was met and packaging of very good quality. Cannot fault the service offered by this very customer friendly company.
Really happy to recommend to other potential customers.
I bought a new Marantz PM6006 UK…
I bought a new Marantz PM6006 UK special edition app from Creative Audio, Shrewsbury. The service and advice was excellent. They even price matched the amp to that of a different shop to save me travelling 100s of miles to get one. The amp is perfect for me, fills my 2 large rooms with ease.
Excellent service highly recommend.
Audio Express gave me good advice over…
Audio Express gave me good advice over the telephone and I bought a Cyrus CDi from them. I am very pleased with my purchase and would recommend Audio Express without hesitation.
...good communication and a great…
...good communication and a great price..
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







