My audio techna stylus broke on 22nd December, I found Audio Affair online and ordered a new stylus - ordered at 1:40pm on 23rd December - somehow it arrived at 9:30am the following morning(Christmas... See more
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First time using Audio Affair. Ordered headphones at 2.30 on the 4th of Feb and received them at 1 o'clock on the 5th. That's great service ( including from DPD ) Very happy with the Sennheiser RS 175... See more
Audio Affair knows how to relate to the customer - they are anxious to please and do everything they can to help. I asked them to supply a replacement remote control for my hifi, and they did so prom... See more
We recently had the pleasure of dealing with Audio Affair in Birmingham. Not only did we receive great value on the products we purchased, the customer service was excellent. Niall was really helpful... See more
Company details
Written by the company
Established in 2006, Audio Affair focuses on real hi-fi, including bookshelf and floorstanding speakers, hi-fi separates, turntables, streamers, cables and accessories, all at the best possible prices. We also sell a carefully selected range of home cinema products, including 5.1 speaker systems, AV receivers, 4K projectors and screens, as well as high quality earphones and headphones.
Written by the company
- Free UK Delivery
- On all orders (no minimum spend). We also offer low international shipping rates (check price in basket)
- Hi-Fi Specialists
- Contact our product specialists for advice by either e-mail, phone or live chat on our website (during showroom opening hours).
- 0% Finance Available
- On UK orders over £500, with deposits from only 10%. Apply at checkout or call us to apply.
- Secure Online Ordering
- Our online checkout is secured by a GoDaddy SSL certificate. You can also choose to pay online by Paypal, or call us (during showroom opening hours) if you prefer to pay by phone.
Contact info
3 Gibb Street, B9 4BF, Birmingham, United Kingdom
- 0121 224 7300/7351
- sales@audioaffair.co.uk
- www.audioaffair.co.uk
4.9
Excellent
6K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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High end speakers damaged during transit. Audio Affair decline to replace. Avoid this retailer
Telephone order of ProAc D30RS speakers due to distance involved- speakers failed within 40 hrs run in/7 days. Audio Affair now disputing when the speakers were delivered to me - they claim it was 3 weeks earlier despite an email trail from their courier demonstrating the correct date, and that because ‘3 weeks have passed’ my options have now become limited. Proac suspect a driver was damaged by mishandling in transit. Audio Affair currently refusing to replace a damaged set of speakers. These are a high end, no compromise, end game product that is supposedly ‘painstakingly balanced as a pair’ by ProAc technicians before leaving the factory. Audio Affair are only offering to bolt in a new driver at their premises and return to me. I have rejected this offer. Avoid this company and avoid their courier (Proovia). I cannot recommend this company or their customer support. I am currently in discussion with ProAc, aiming to return the speakers to them (a 350 mile round trip for me) so that I can be present for an inspection in order to rectify a very upsetting situation. I have informed Audio Affair that only like for like replacement under the consumer rights act is acceptable but they have not acknowledged my request. I have requested a call with a customer support manager at a mutually convenient time - without a reply. As I said earlier, AVOID THIS RETAILER.
Update after the response from Audio Affair 9th February 2026.
I am completely perplexed by the allegation of damage to the bases of these speakers, and the red marks. I carefully packed the speakers myself in order for Proovia to collect for return to Audio Affair and can categorically state that the speaker bases had not been damaged when they left my property.
I am similarly perplexed why Audio Affair keep stating that the speakers had been in my possession for 3 weeks. I have sent the emails, to John in returns, from Proovia showing the date of delivery to me, and Audio Affair received my email notifying them when it became apparent that the driver had failed 7 DAYS AFTER DELIVERY. It is disappointing and disingenuous to keep stating an erroneous timeline when clear evidence to the contrary has been supplied.
As for the goodwill replacement of faulty speakers, this is as expected under the Consumer Rights Act, and Audio Affair can take no credit for any ‘goodwill’ gesture. The offer to replace the faulty speakers was by ProAc, whom I contacted directly. As expected I found the manufacturer helpful and clearly prioritising customer satisfaction. Proac specifically stated to me that the replacement was being arranged by them, bypassing Audio Affair, with them sending replacements directly from the factory to me.
It’s very disappointing and surprising to have genuine grounds for concern dealt with by such a misleading response, particularly when the purchase involves a high end product, and when customers are simply not listened to. However, well done ProAc for taking responsibility for an upsetting situation.
January 19, 2026
Unprompted review
Reply from Audio Affair
The speakers were delivered to you and signed for in perfect condition. We always use a dedicated specialised courier for items of this size and value; we do not compromise on this. These speakers were delivered, and it was only three weeks later that you advised us of a potential issue with one of the drivers. At that time, we were more than happy to have the units collected and returned. It was only then that we were made aware of cosmetic issues with one of the units. A matter of this nature requires immediate attention, as claims are highly time-sensitive for both the courier and the manufacturers.
The speakers have been collected and subjected to a rigorous inspection, with both images and videos taken. There is no damage to the boxes, the protective bags, or the foam that protects the units. It has been concluded that they have not been subjected to courier damage. We also note that there is damage to the bases, as well as prominent red marks, which were not reported.
As previously explained, these items needed to be collected and inspected without delay. Any items with a manufacturer's fault within the first 30 days would be exchanged. All parties are surprised that cosmetic issues were not reported upon receipt, but rather after several weeks of possession and use, making any claims extremely difficult.
We have kept in constant contact with you since the issues were reported and have done everything possible to support you, as we do with all our customers, to find suitable resolution. As a premium ProAc dealer, and based on our excellent relationship with them, an agreement was reached to arrange for the speakers to be exchanged as a gesture of goodwill, despite their overall condition.
We are always available by phone, Monday to Friday from 9:00 am to 5:30 pm, and as you are aware, we are very responsive via email. We have done, and continue to do, all we can to resolve this matter; it is always disappointing to receive such comments after our efforts. If you would like to discuss this further, please do get back to us.
Highly recommend
Highly recommended reputable trustworthy and very professional.
I’m happy with the service Audio Affair provides which gives me great confidence when making future purchases.
December 11, 2025
Banana plugs for Klipsch home cinema
Audio affair
Needed banana plugs for my home cinema and a cable for the sub woofer to avr .joey helped was great to deal with now my Klipsch home cinema is working just fine thanks guys
December 12, 2025
Unprompted review
Great service
Upgraded my Node streamer for an Eversolo. Good trade in price given for my Node took the hassle out of trying to sell it second hand. Eversolo DMP-A6 Master Edition is a great product.
January 14, 2026
Unprompted review
Excellent service
Genuine goods well packed at a fair price and dispatched promptly. What’s not to like?
December 17, 2025
Phono cartridge replacement
I wanted to upgrade my Phono cartridge but i was not sure which cartridge would be the best fit.
Joey was really helpful and patient making sure i picked the best cartridge for my turntable. He also made sure i was informed as to when it would be delivered.
Great sevice from Audio Affair and Joey as usual.
December 30, 2025
Unprompted review
ATC Loudspeakers
I went to Audio Affair to audition some ATC floorstanders, from the initial enquiry to booking in the demonstration was seamless. Had great service from Joey all the way through from booking to organising finance with the aftersales team really helpful timing the delivery to just before Christmas. A very good business, highly recommended.
December 23, 2025
Unprompted review
Great communication
Great communication - very easy transaction - just so much better to deal with a human and not a bot!
December 9, 2025
Pro-ject signature 10 turntable
I would like to say a big thank you to the guys at audioaffair, especially Joey who has been amazing throughout. Joey has been in contact all the way through. The service from these guys is excellent if I could give a higher rating than 5 stars I would. Thanks Joey for keeping me informed throughout, I appreciate all the hard work that you’ve done. Thanks again for the exceptional service.
January 13, 2026
Unprompted review
Naim Unity Nova
Joey was extremely helpful when I made my purchase of a Naim Unity Nova. He is extremely knowledgeable and handled all my queries quickly and efficiently. The unit itself is a discounted refurbished grade a model and is indistinguishable from new. I spent a few days running it in at low volume and the difference this made to the sound is uncanny! And it still seems to be improving with more bass, detail and an expanded sound stage. This unit punches way beyond its weight! Joey, Audio Affair and the Unity Nova are highly recommended!
December 16, 2025
Unprompted review
Thanks Joey!
It has been a pleasure to deal with Joey, the service is 100% I have bought several times from them and will buy again in the near future!
December 22, 2025
Unprompted review
Friendly Service - Significant Courier Problem
Unfortunately my consignment along with many others were apparently lost in transit; due to courier on the lead up to Christmas. This took a while to resolve (over 3 weeks) due to the scale of the problem, and eventually received a replacement in time for Christmas. Audio Affair to be fair were friendly and kept me informed throughout.
December 5, 2025
Reply from Audio Affair
John, once again we are so very sorry for what happened with the couriers; as you are aware, this was a rather rare and unique situation. I’m pleased you received the replacement in time for Christmas, and we really do appreciate your patience. As promised, please let us know when you need something else, and we will certainly see what we can do for you as a gesture of goodwill for what happened.
Fantastic service
Fantastic service. Good communication and speedy delivery. Chatted with John- impressed with the knowledge and enthusiasm for all things sound! Definitely our go-to now. Exemplary.
January 9, 2026
Unprompted review
Great shopping experience
Great shopping experience. Smooth ordering service and next day delivery. Brilliant
December 4, 2025
Excellent product at a competitive…
Excellent product at a competitive price. Fast delivery.
December 11, 2025
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