Audley Travel - USA Reviews 

Just completed a 4 week trip to SE Asia (Vietnam, Cambodia, Laos and Thailand). What an awesome adventure!! From start to finish, Audley were outstanding and provided a first class service which made our trip a once in a lifetime experience. In particular, our Country Specialist (Rachel F) was amazing - she worked with us tirelessly, accommodating many questions and multiple changes, whilst sharing her knowledge and experience, to tailor the trip to our desires. Highly Recommended!!

It all started with plane fare. My travel agent girl would not book the tickets saying their prices were higher than what I could get. I had to book my own flight to Tokyo which was not easy.
The next problem was hotels. She quoted me prices thousands of dollars higher on 5 star hotels than I could get if I booked directly. She then tried to explain that by telling me the room I was looking at did not fit their qualifications. Really? At a five star resort?
So I went with her recommend hotel chain called OMO. These turned out to be the worst property you could imagine. Run down properties with the smallest rooms possible. The free breakfast was overpriced. The same food everyday. Barely edible. She convinced me by telling me it was her favorite property in Kyoto. The front desk people barely spoke English and the promised free city tours did not exist.
The provided guides only took us to cheap tourist stores and some shrines but knew little about them. One guide spoke English so bad I could not understand him.
They did arrainge hotels and train tickets, but for the price they charged it was not worth it. I find them an overpriced tour company, which I would gladly pay, if the value was there.....it wasnt.

Our experience in Vietnam was just thrilling. We were able to see many different cities and taste many different cuisines. We stayed in amazing accommodations and felt like we were truly considered the whole way through. We appreciate the attentive care of our Audley agent, Rachel Forbes.

An amazing experience in Vietnam. This is the third trip I've taken with Audley all under the guidance of Alix Macaluso. Since my first trip with Audley, Alix's local country expertise and insightful probing of preferences have led to wonderful experiences. Audley works with in-country local guides who are always top notch. The private tour experience is always so much more intimate than a group tour even if the group only has 7 or 8 people.

Private experience cost can be scaled up or down based on preferences of hotel, airfare, etc. Most dinners are on your own which is perfect for me as a foodie (where I like to scale up!). Audley does recommend locations for dining which have overlapped with my personal choices so I know they are good!

On a whim, I asked my wife if she wanted to go to Antarctica and she said yes as long as we went to Patagonia in Chile also!

She contacted Audley and then we worked with Tamatha Frederick. She was truly amazing. She listened and suggested and revised and then put together an amazing itinerary with door to door concierge service for the entire trip. Everything went extremely well, not a single hiccup. If something had gone wrong we had local Audley WhatsApp contacts, If needed.

It was a wonderful experience, Tamatha did a great job and we will use them again for our next big adventure (maybe Africa??)

P.S. Wanna see our pictures? Only a few thousand to go through - grab some popcorn...

Kelly Edwards is an amazing travel specialist. She listened very carefully to our wants and needs. She responded quickly to deliver precisely what we requested. She suggested different alternatives for our trip based on her expertise, so that we could make informed choices. She responded promptly to our communications. We were very impressed with her creativity, work ethic, and performance. 5 stars

Sarah was great! Audley put together an amazing trip for our first time out of the country! Would definitely recommend.

This was our six or seventh trip with Audley. We went to India for a family wedding, but wanted additional travel adventure in India. As always Audley was able to provide a great range of service in each local custom made to each local and our travel interests.

During our trip in Bhutan organized by Jason Toms, I was very happy that we had the same guide and driver throughout our trip. They were both very nice, informative and helpful at all times. The driver was excellent driving through the twisting turns of the road and managed to not hit any animals or children. I felt very comfortable and safe driving with him. Our guide was very patient with me and my recent disability that made it difficult for me to walk. He did an excellent job making changes to our itineraries to accommodate me. He and our driver often helped me up and down stairs and on rough terrain. The cities we visited, and our activities were well thought out and enjoyable. We learned quite a bit about Bhutan, its people and religion.

Audley, and specifically Samantha made everything so easy for us. We told her where we were interested in going and what we were interested in seeing and she took it from there. She planned the perfect France holiday vacation for us, and was very easy to communicate with or get a call scheduled with. She was always quick to answer questions and offer suggestions. We visted Strasbourg, Bayeux (Normandy), and Paris, with tours in each location. They also left days open for us to just play it by ear and do whatever we felt like doing those days. It was the perfect blend of seeing the sites and having tours and downtime. Every driver picking us up, whether it was from the train station, or our hotel, was punctual and exactly where they needed to be. It literally could not have been easier. For example, we stepped off the train in Strasbourg, and the driver was literally right in front of us with a sign with our name. And every other transfer was similar. Likewise, every tour guide was punctual, friendly, professional, knowledgable, and spoke very good English. The hotels in each city that they chose for us were charming, small, quiet, and had delicious breakfast included and the staff at each were friendly and the service was fantastic. We had one small issue on the trip with some tickets to a show that the box office said weren't there when we went to check in, but Audley, Samantha, and Meeting the French jumped into action and were able to get us rescheduled for the show a couple of days later. This was our second trip planned by Audley (our first being our honeymoon), and I have nothing bad to say about them. They take away all the stress of planning a big, not inexpensive, European trip where you're not familiar with the area, hotels, etc.

I HIGHLY recommend Audley to plan your vacations. You won't regret it!

I was planning a 30th anniversary trip to Australia and New Zealand and contacted Audley. It was my first experience with them, and our first visit to this part of the world. I was assigned to Emily and she did an excellent job from start to finish. I really appreciated her asking about our interests and incorporating my answers into a terrific itinerary. She was sensitive to our time constraints and in just over 3 weeks we had a great overview of both countries. I wish we could have stayed longer! I definitely recommend them!

Liz did an amazing job asking questions about how our family likes to travel then making the perfect itinerary based on our wants. We felt heard, understood, safe, and pampered our week in Morocco!

We have used Audley in the past with great success so when we were considering a trip to Antartica we contacted them and Tamatha used her expertise and experience to set up our voyage. She made suggestions and helped us in the selection of the expedition company and scheduled private guides for us in Buenos Aires pre and post expedition. Everything went according to plan and we are so pleased with the way our adventure went. She is knowledgeable, was always on time with phone calls and getting information to us. Audley is great to work with, worthy of high praise.

Eric Carnes of Audlye provided amazing memories for us in our trip throughout Spain, whilst also reducing any stress associated with our travels - a priceless ancillary benefit to seeing the most amazing sites and places. Arriving in a foreign country where one doesn't speak the native language can be stressful in and of itself, but seeing someone with our names on a placard, waiting for us at the airport, brought with it a sense of relief and comfort. Similarly for all of our inter-country transfers via luxury vehicles between cities or to/from train stations and airports, gave us a sense of calm in what might otherwise be calamitous.

Most importantly are the hotels and excursions Eric carefully chose for us, after first understanding where our interest lie in culture, art, entertainment, etc. Our private tour guides were invaluable in bypassing long lines at Cathedrals, museums and other important sites. His selections of hotels were always in the heart of what differentiated our destinations from where we currently live - e.g. the older sections of Barcelona, great neighborhoods in Madrid, in the heart of Sitges and Seville, enabling us to immerse ourselves in those respective cultures more so than if we stayed in an Americanized hotel away from the soul of those cities. The hotels themselves were all gorgeous with sumpuous breakfast provided daily so we didn't have to worry about finding a place to eat, reducing that stressful aspect of our trip and giving us a headstart on long sightseeing or shopping days.

Our private tour guides provided invaluable background stories to the places we visited and enabled us to learn so much history in a short amount of time, something I gladly transcribed in every photo I took so as not to forget each pic's sisgnificance months or years from now. Many of our tour guides were with us for 1/2 days and sometimes for the full day - one guide in Barcelona we had for three days and were happy to share our memories with her.

We received the recommendation to ask Eric to help from very good friends and would be more than comfortable and happy to play it forward and recommnend him and Audley for any trip one may be planning.

Portugal was our destination in October. Our Audley travel specialist, Eric Carnes, planned a flawless nine days in that beautiful, friendly, interesting country. I had tried to organize the trip for my brother and friends but found myself frustrated and stymied until I discovered Audley and Eric. He shared his love of this country with us and planned a trip that provided wonderful insights. And, he worked with us to accommodate each person’s needs and wishes. No detail was too small. Our guides and drivers were cordial, knowledgeable, helpful and warm. Our accommodations were comfortable and first class. Our experiences gave us a fun introduction to Portugal. We loved sailing the Tagus in Lisbon, our seafood lunch at the beach in Sinatra, and our night of Fado. So special! And, Eric helped us organize the next phase of our trip to Vienna. We created many amazing memories. The “binder” they prepared was comprehensive and anticipated every question we had. We are already planning our next adventure with Audley.

I worked with Adam Falk at Audley Travel to set up a private tour of Uzbekistan. Adam proved to be a reliable and trustworthy travel arranger, responsive to our specific travel requests, always willing to revise our itinerary according to our changing needs and doing it promptly. He provided great recommendations for sightseeing and hotels based on his personal experience traveling in Uzbekistan. He and his company are true professionals.

Eric Carnes was fantastic. The itinerary was well organized and allowed us to experience so much of Portugal. We loved the tours, boat trips, restaurants and lodging accommodations. I would recommend using Eric as the expert in planning anyone's Portugal vacation.

Tesia was amazing! What a great trip that we organized with her heavy influence. Went to Dubai, UAE - Tesia helped organize the meet and greet at the airport to scheduling events each day. Everything went well - no issues - which allowed me to have a wonderful time. For sure, will use Tesia and Audley again!

We had never used a service such as Audley, but it made all the difference. We were able to get free time wanderings and helpful guided experiences. The logistics were seamless. We cannot praise them enough!

During each phase of our trip to Italy, from planning our itinerary to the trip itself, our Specialist and Audley Travel demonstrated true professionalism. Our accommodations on Ischia and in Sorrento were first rate. The hotel staff was warm and welcoming. Our drivers and guides were extremely knowledgeable and friendly, which helped make each excursion more enjoyable and memorable.
Now let us tell why Audley Travel will always be our travel company, and why we have recommended our Italy Specialist to anyone traveling to Italy . On September 26 during a boat tour of the Amalfi coast, we stopped outside Positano for a swim. I jumped in and because of the difference in my body temperature and the temperature of the water, I suffered Vasoconstriction and began to drown. My wife and another passenger on the boat were able to get me back on board. It was there, that I began to suffer from Secondary drowning . Fortunately, a fellow passenger was knowledgeable about First Aid and placed me in the recovery position and instructed the Captain to request medical attention. I was transported from Positano to the Hospital in Sorrento, I was admitted and placed in ICU. Almost immediately our Specialist called my Wife to find out my condition and inquire of how she could be of assistance to us. She contacted a representative of Audley’s partner in Italy and they reported to the hospital to help my wife. If this wasn’t enough, Audley Travel flew a Representative from Boston to Sorrento to assist my wife with navigating through the obstacles of my seven day hospital stay, hotel accommodations, and changes in flights. Audley Travel and our Italy Specialist ensured we were being taken care of. Constant communication with our Specialist at Audley provided a much needed level of comfort.
Even after release from the hospital and our return home, our Specialist has continued to check on us. Audley Travel is the type of company that their customers can count on.