Augusta Precious Metals Reviews 

360
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and knowledgeable staff for guiding them very smoothly through the complex retirement account setup and precious metals purchasing process. Consumers note that the educational presentations are exceptionally thorough, clear, and completely free of any high-pressure sales tactics, allowing people to feel entirely comfortable with their financial decisions. Conversely, a small portion of people felt that the comprehensive onboarding required a significant time commitment upfront before making final choices. Additionally, some reviewers were not happy with specific case handling issues or experienced minor communication hurdles regarding requested physical documentation.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their exceptional knowledge, patience, and... See more

Service

Customers consistently note positive experiences with service, highlighting transparent pricing, no... See more

Customer service

Clients share positive opinions on customer_service, highlighting helpful and professional support throughout... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a smooth, well-planned, and... See more

Product

Users describe positive interactions with product, highlighting topline items and competitive pricing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently inherited an IRA following the death of my partner. I knew I wanted to invest in a gold IRA. When I Called Augusta , that was the extent of my knowledge. The representative brought me up to... See more

Company replied

Rated 5 out of 5 stars

I appreciate the time making me comfortable with my 1st IRA rollover. I was allowed time to consider what metals to buy, strategy to consider, and the pros and cons of the different decisions were cl... See more

Company replied

Rated 5 out of 5 stars

Agusta introduced me (and my wife) to alternative retirement investing in such an "informed" way that we asked ourselves; "Why hadn't we done this sooner ". Gold and silver will always be "valuable",... See more

Company replied

Rated 5 out of 5 stars

I had a really wonderful experience with Augusta. The people that help you provide as much information as possible so you can make the most informed decisions when purchasing metals. It is almost a... See more

Company replied


Company details

  1. Alternative Financial Service
  2. Gold and Silver Trading Company
  3. Investment Service
  4. Non-Bank Financial Service
  5. Retirement Scheme Provider

About Augusta Precious Metals

Written by the company

A Different Gold IRA Experience: Education, Transparency, Support

Since 2012, Augusta has helped thousands understand gold IRAs and ask better questions to choose the right gold and silver provider. With salaried educators. No commission. Straightforward pricing. And account lifetime support.

For more information, request your free gold ira guide at Augustapreciousmetals.com. For assistance, contact our customer care team at support@augustapreciousmetals.com.

With Augusta, investors explore precious metals comfortably and confidently. Clear facts. Straight answers. Red carpet service.

Augusta has earned 4,000+ 5-star ratings across trusted review platforms, plus recognition from:

  • Money Magazine: “Best Overall Gold IRA Company,” 2022–2026
  • Investopedia: “Most Transparent,” 2022–2026
  • Better Business Bureau: A+ rating, outstanding record
  • Business Consumer Alliance: AAA rating, trusted reputation
  • Trustlink: 5/5 stars
  • Google My Business: 4.9/5 stars
  • ConsumerAffairs: 4.8/5 stars

During Augusta’s signature one-on-one web conferences, people learn about precious metals before they decide. And the company assists with product selection and 95% of custodial and storage paperwork.

At Augusta, transparency means:

  • Straightforward precious metals pricing
  • Streamlined account setup
  • Detailed explanations
  • Clear communication
  • Account lifetime support

Many come to Augusta after speaking with other gold IRA companies. Augusta helps them understand the facts and explains how some use unfair tactics: “Free silver” that isn’t free. High-cost endorsements that elevate pricing. High-pressure sales. Hidden costs.

Augusta is different, with salaried educators who earn no commission—so they have no incentive to push what people don’t need. And every customer pays zero fees for up to 10 years.

Ask about Augusta’s 100% satisfaction, buyback, and 7-day price guarantees.

For more information, request a guide.

Website: Augustapreciousmetals.com

Support: support@augustapreciousmetals.com

Outstanding Record, Trusted Reputation

Written by the company

Our Promise to Treat You Right

The Highest Standards in the Industry

Augusta’s 100% SATISFACTION GUARANTEE ensures you are in control. If you're not satisfied, switching companies is just a click away. For assistance with any question you may have, contact support@augustapreciousmetals.com. Ask about these BONUS GUARANTEES: 100% 7-Day Money-Back Guarantee on qualified purchases & Highest Buyback Guarantee.

Contact info

4.8

Excellent

TrustScore 5 out of 5

360 reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(360)

157 reviews in the last 12 months

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Rated 5 out of 5 stars

IRA opening

The process to open an account was very easy. Group of folks I spoke with were professional and knowledgeable. I felt they answered questions freely and were very transparent with information. I don't have any experience going forward because this was my first time dealing with Augusta Precious Metals...so far, so good.

March 7, 2025
Augusta Precious Metals logo

Reply from Augusta Precious Metals

Thanks so much for your positive assessment of the team and the process so far...we promise to do our best to live up to the beginning of your experience. We are committed specifically to providing education, transparency and a streamlined process for the entire lifetime of your account.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Happy customer

The experience was good

March 10, 2025
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Reply from Augusta Precious Metals

Hi, Judy. Thanks so much for confirming that your experience with our team and process were good. We look forward to being here to help you for the entire lifetime of your account.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Thorough education process with…

Thorough education process with knowledgeable and professional and efficient personnel.

March 6, 2025
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Reply from Augusta Precious Metals

Carol, you touched on two things that are we know are important to provide: education (knowledge) and efficiency. We are also committed to transparency. We'll be here to help throughout the entire lifetime of your account.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Cautious and Pleased

I was very cautious rolling over this amount of my money, so I spoke with several other companies before choosing one. I had several questions along the way and every one of them has answered very clearly and honestly. Every single person at Augusta has been very professional and patient with me. I now have a much better understand of how a Precious Metals IRA works and I am very happy I choose Augusta.

February 27, 2025
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Reply from Augusta Precious Metals

Justin, thanks so much for weighing in on our services and team. We're dedicated to making this process easy and transparent so you can feel good about your decision and get some peace of mind. We'll be here to help for the entire lifetime of your account.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Spent meaningful time giving useful information

Appreciated the time that the customer success agent spent with me, answering all of my questions and providing useful information.

February 26, 2025
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Reply from Augusta Precious Metals

Hello, Mark--thanks so much for reaching out to let us know about your positive experience with our team. Our mission is to make this important step easy, streamlined, and transparent so you are confident about your decision. We'll be here to help for the entire lifetime of your account.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Newbie

Being someone new to precious metal investing I needed a team that understands my goals and is patient as well as knowledgeable. APM delivered in every way and I’m grateful for their attention, and professionalism. Would recommend to any investor.

March 4, 2025
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Reply from Augusta Precious Metals

Christopher, we are thrilled to be able to assist you with this important step for your future. We know it takes time to absorb some of the information you need to make a good decision, and we want to be here for you. Call on us anytime during the entire lifetime of your account.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Patience

Answered my questions within the initial presentation and patiently explained subsequent questions.

March 5, 2025
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Reply from Augusta Precious Metals

Sal, thanks so much for the positive assessment of our team. As you know, our goal is to make everything very clear and set up your account in a streamlined, transparent way. We'll be here to help through the entire lifetime of your account.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Librarian investor

Enjoyed the APM experience and staff, who facilitated all IRA transfer details for this first-time metals investor. It's easy to initiate, and investors receive full instruction and assistance throughout the process.

February 21, 2025
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Reply from Augusta Precious Metals

Hello, Edward. So glad to hear this. You can count on the same kind of attention and assistance throughout your precious metals journey with our team. We're here to help and committed to making sure investors have all the information they need -- and a streamlined process to make it easy.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Representatives were very patient…

Representatives were very patient answering all our questions and walking us through all registration processes. We felt valued and look forward to an enjoyable long-term relationship.

February 25, 2025
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Reply from Augusta Precious Metals

Hello, Hugh. We applaud you for asking the questions. It's important to understand the decisions you make, and we're committed to providing transparent information and streamlined services to make this happen. Rest assured, we'll be here for you as a resource for the entire lifetime of your account.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

It was a fantastic experience talking…

It was a fantastic experience talking with Augusta Precious Metals Staff.Also very transparent and up front with everything

February 26, 2025
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Reply from Augusta Precious Metals

Thank you so much, Lou, for letting us know about your great experience. We know how important it is to get the right information and be able to have confidence in it. We'll be here as a resource for you through the entire life of your account.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

They do what they advertise

Professional, Knowledgeable, Courteous and above all Patience. Dianne was terrific and Amber has the patience of Job. Made a tedious task (paper work) pleasant. Never tried to sell me a thing unlike another company I've used. Glad I chose APM. A+ all around.

February 25, 2025
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Reply from Augusta Precious Metals

Scott, your kind words about our team really mean a lot to us. We love helping people make this happen with as little hassle as possible. I'm thrilled we could meet your high standards--and we look forward to being there for you throughout the lifetime of your account with us.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Great information without the high…

Great information without the high pressure sales pitch!

February 25, 2025
Augusta Precious Metals logo

Reply from Augusta Precious Metals

Hi, Jake. We are really happy you liked working with our team. Information is so important to understanding what's going on and making good decisions. We'll be here in your corner as an ongoing source of information and streamlined service for the lifetime of your account.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Happy customer

I am very happy with the performance on my investment with Augusta Precious Metal. The company goes above and beyond to ensure you make the right investment for your future. I highly recommend this company for your investment needs.

February 21, 2025
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Reply from Augusta Precious Metals

Sean, it's gratifying to know our efforts have been useful to you--we are determined to make sure all American investors have confident access to this important option. We'll be here to help for the entire lifetime of your account with us.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

In depth review was helpful

I appreciated the in depth review and assistance with filling out paperwork. Rolling over an IRA to precious metals is different and Augusta helped me understand the process better than other companies under my consideration.

January 30, 2025
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Reply from Augusta Precious Metals

Teresa, that is good to hear! Thank you for your vote of faith in our team. It is our pleasure to assist you with this important process. Remember, we'll be here for you with the same in-depth information and service through the entire life of your account.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Educational

I found the presenters and their material very informative and knowledgeable; addressing all questions. I particularly appreciated the transparency!

January 29, 2025
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Reply from Augusta Precious Metals

Thank you, Ron. Your positive review of our process means a lot. We're committed to making sure American investors have the transparent information they need to make good decisions about this. We'll be here throughout the life of your account with the same attention and transparency.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Positive and Professional Organization

Augusta Precious Metals personnal provided the education, professional courtesy, and transparency we needed to establish our precious metals IRA with minimal stress.

January 27, 2025
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Reply from Augusta Precious Metals

David, your kind assessment of our team means a lot. Our mission is to get you the information you need, and then process the account easily and quickly. We'll be here with the same courtesy and transparency through the entire lifetime of your account.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Customer focused

Informative. Simple step by step.
Transparency

January 19, 2025
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Reply from Augusta Precious Metals

Thank you so much for letting everyone know how well your work with our team went...it means a lot that you took the time to review us here. We will be in your corner with the same information, simplicity and transparency through the lifetime of your account.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

All the presenters were very good.

All the presenters were very good.

January 21, 2025
Augusta Precious Metals logo

Reply from Augusta Precious Metals

Michelle, thank you so much for taking time to share your assessment of our team...it was our pleasure to assist you. Information is key to making the best decisions for your future. Remember, we will be here as a personal source of information and service for you through the entire life of your account.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

CUSTOMER SERVICE

When we opened our account with Augusta medals, I was interest used to Cierra Koz and we became fast digital and telephone friends. She answers so many of my questios and help me navigate through a digital world that is beyond my ability. I feel very secure with Augusta and I’m happy that I spent the many, many years dealing with Augusta and Cierra.

December 26, 2024
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Reply from Augusta Precious Metals

Larry, it is an honor to read your heartfelt review of Cierra and all of us. It has been our pleasure to provide the resources you needed and get things moving when you needed to. As you know by now, we're dedicated to providing support to you for the duration of your account with us--not just when you are about to make a purchase. You are a great example of that principle in real life. We are here to help.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Good review from Texas

They went into great detail telling me about the company and answered all of my questions

January 2, 2025
Augusta Precious Metals logo

Reply from Augusta Precious Metals

Hi, Thomas. It was our pleasure to spend some time with you to pass on this important information. We'll be here for the entire duration of your account as a resource where you can get the facts you need -- and streamlined processes to help you reach your goals. We're here to help.
Sincerely,
Isaac Nuriani, CEO

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