Augusta Precious Metals Reviews 

360
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and knowledgeable staff for guiding them very smoothly through the complex retirement account setup and precious metals purchasing process. Consumers note that the educational presentations are exceptionally thorough, clear, and completely free of any high-pressure sales tactics, allowing people to feel entirely comfortable with their financial decisions. Conversely, a small portion of people felt that the comprehensive onboarding required a significant time commitment upfront before making final choices. Additionally, some reviewers were not happy with specific case handling issues or experienced minor communication hurdles regarding requested physical documentation.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their exceptional knowledge, patience, and... See more

Service

Customers consistently note positive experiences with service, highlighting transparent pricing, no... See more

Customer service

Clients share positive opinions on customer_service, highlighting helpful and professional support throughout... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a smooth, well-planned, and... See more

Product

Users describe positive interactions with product, highlighting topline items and competitive pricing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently inherited an IRA following the death of my partner. I knew I wanted to invest in a gold IRA. When I Called Augusta , that was the extent of my knowledge. The representative brought me up to... See more

Company replied

Rated 5 out of 5 stars

I appreciate the time making me comfortable with my 1st IRA rollover. I was allowed time to consider what metals to buy, strategy to consider, and the pros and cons of the different decisions were cl... See more

Company replied

Rated 5 out of 5 stars

Agusta introduced me (and my wife) to alternative retirement investing in such an "informed" way that we asked ourselves; "Why hadn't we done this sooner ". Gold and silver will always be "valuable",... See more

Company replied

Rated 5 out of 5 stars

I had a really wonderful experience with Augusta. The people that help you provide as much information as possible so you can make the most informed decisions when purchasing metals. It is almost a... See more

Company replied


Company details

  1. Alternative Financial Service
  2. Gold and Silver Trading Company
  3. Investment Service
  4. Non-Bank Financial Service
  5. Retirement Scheme Provider

About Augusta Precious Metals

Written by the company

A Different Gold IRA Experience: Education, Transparency, Support

Since 2012, Augusta has helped thousands understand gold IRAs and ask better questions to choose the right gold and silver provider. With salaried educators. No commission. Straightforward pricing. And account lifetime support.

For more information, request your free gold ira guide at Augustapreciousmetals.com. For assistance, contact our customer care team at support@augustapreciousmetals.com.

With Augusta, investors explore precious metals comfortably and confidently. Clear facts. Straight answers. Red carpet service.

Augusta has earned 4,000+ 5-star ratings across trusted review platforms, plus recognition from:

  • Money Magazine: “Best Overall Gold IRA Company,” 2022–2026
  • Investopedia: “Most Transparent,” 2022–2026
  • Better Business Bureau: A+ rating, outstanding record
  • Business Consumer Alliance: AAA rating, trusted reputation
  • Trustlink: 5/5 stars
  • Google My Business: 4.9/5 stars
  • ConsumerAffairs: 4.8/5 stars

During Augusta’s signature one-on-one web conferences, people learn about precious metals before they decide. And the company assists with product selection and 95% of custodial and storage paperwork.

At Augusta, transparency means:

  • Straightforward precious metals pricing
  • Streamlined account setup
  • Detailed explanations
  • Clear communication
  • Account lifetime support

Many come to Augusta after speaking with other gold IRA companies. Augusta helps them understand the facts and explains how some use unfair tactics: “Free silver” that isn’t free. High-cost endorsements that elevate pricing. High-pressure sales. Hidden costs.

Augusta is different, with salaried educators who earn no commission—so they have no incentive to push what people don’t need. And every customer pays zero fees for up to 10 years.

Ask about Augusta’s 100% satisfaction, buyback, and 7-day price guarantees.

For more information, request a guide.

Website: Augustapreciousmetals.com

Support: support@augustapreciousmetals.com

Outstanding Record, Trusted Reputation

Written by the company

Our Promise to Treat You Right

The Highest Standards in the Industry

Augusta’s 100% SATISFACTION GUARANTEE ensures you are in control. If you're not satisfied, switching companies is just a click away. For assistance with any question you may have, contact support@augustapreciousmetals.com. Ask about these BONUS GUARANTEES: 100% 7-Day Money-Back Guarantee on qualified purchases & Highest Buyback Guarantee.

Contact info

4.8

Excellent

TrustScore 5 out of 5

360 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(360)

157 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficiency..truthful..transparent and…

Efficiency..truthful..transparent and really make us feel that they want to help us . Loved the education and looking to learn more.

July 22, 2025
Augusta Precious Metals logo

Reply from Augusta Precious Metals

Appreciate this, C Strom. It’s great to know the team’s transparency, efficiency and education focus stood out — Augusta Precious Metals is all about supporting retirement savers who want efficient processes and real answers about precious metals IRAs.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Exceptional experience, very trustworthy

I had an outstanding experience working with Cierra. Her knowledge, expertise, and customer service was truly exceptional. She was incredibly helpful, answering all of my questions thoroughly—not just once, but multiple times—and always with patience and clarity. She went above and beyond to ensure I understood everything, both over the phone and in detailed emails. The level of support I received was phenomenal, and I couldn't be more grateful. Highly recommend!

July 17, 2025
Unprompted review
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Reply from Augusta Precious Metals

Amy, I’m so glad to hear how positive your experience with Cierra was — and that her support made such a difference. That kind of patience and clarity is exactly what we value at Augusta Precious Metals. We’re proud to offer helpful, easy-to-understand education around precious metals IRAs for retirement savers like you.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Extraordinary personal service from APM.

Excellent service experience. Premiums a little on the high side but, Company seems quite trustworthy so it’s worth it to me.

July 11, 2025
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Reply from Augusta Precious Metals

Appreciate the thoughtful words, Laura. It means a lot that you felt the service and transparency were worth it. At Augusta Precious Metals, we’re proud to support retirement-focused individuals with thorough education in precious metals IRAs.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Good Experience

Everyone was super nice and informative. No sales pressure.

July 10, 2025
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Reply from Augusta Precious Metals

Thank you for sharing this, Clara. It’s great to hear your experience was informative and low-pressure — exactly what we aim for at Augusta Precious Metals. We’re proud to offer transparent gold IRA education for long-term savings, without the sales push.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Working with all the members of Augusta

Working with all the members of Augusta made the whole experience incredibly encouraging and educational. ALL The Personnel were caring, professional and helpful. they all made sure I had all my questions answered and made themselves completely available to me if I thought of more questions to ask. Ebony had exceptional patience with me and for all the transfer paperwork - requirements and making sure all of it was in place correctly.

July 1, 2025
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Reply from Augusta Precious Metals

Cecily, we’re so glad to hear your experience with Augusta Precious Metals felt encouraging from start to finish. It means a lot that we were able to make you feel so supported through the IRA rollover process. We’re proud to help retirement savers like you move forward with confidence.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Great Experience

Great Experience - Glad I picked Augusta!

The idea of rolling over my 401K retirement money into a gold IRA was a bit intimidating, but the professional people who helped me at Augusta made it very simple. They were especially knowledgeable when it can to helping me select specific gold and silver products to meet my investment requirements. It was a lot of fun!

June 11, 2025
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Reply from Augusta Precious Metals

Eiko, thanks for sharing your experience. We’re so glad the team at Augusta Precious Metals helped make your gold and silver IRA rollover feel simple and even enjoyable. It’s always a pleasure to support retirement-focused individuals as they learn about their options and take that next step.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

knowledgable and professional team!

Your people are knowledgable, and provide straight forward no gimmick explanations of the process and how your company operates.

May 28, 2025
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Reply from Augusta Precious Metals

Thanks for this, Art. We’re proud to offer straightforward explanations and real information at Augusta Precious Metals — no gimmicks, just a team that knows the process and takes it seriously. It’s a privilege to help people like you explore a precious metals IRA as part of long-term savings.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Thoroughly satisfied.

I am not experienced in any form of investment. Have considered a precious metals IRA for a few years and came across Augusta. Because this is what they do, and the only thing they do, I was confident that they had no ulterior motives. Have felt throughout the process that they were simply and earnestly only trying to help me accomplish this process. Well pleased with the results.

June 3, 2025
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Reply from Augusta Precious Metals

Thank you for sharing this — it really means a lot. At Augusta Precious Metals, we focus solely on gold and silver IRAs, so it’s good to hear that brought you peace of mind throughout the process. We’re glad we could provide clear support as you explored this step in your retirement savings journey.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Transparency…

Very consistent message about transparency. And followed through in every part of the process from beginning to end.

May 21, 2025
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Reply from Augusta Precious Metals

Mark, we appreciate you pointing that out. Transparency is a big part of how we do things at Augusta Precious Metals, so it’s great to hear it shined through. We’re proud to offer straightforward gold IRA education for retirement-focused individuals.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Great explanation of the process.

Great explanation of the process.

May 15, 2025
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Reply from Augusta Precious Metals

Thanks for the review, Randy. We’re glad the process was clearly explained — that’s something we take pride in at Augusta Precious Metals. It’s always a pleasure to help retirement savers understand how a gold IRA works.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Everyone that I dealt with looking for…

Everyone that I dealt with looking for information was helpful, knowledgeable, very professional, with a good attitude.

May 9, 2025
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Reply from Augusta Precious Metals

Kendall, we appreciate your sharing this. At Augusta Precious Metals, we’re committed to providing helpful, knowledgeable, and professional service to every customer. We’re proud to offer transparent gold IRA education to those exploring long-term precious metals savings.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Great service

The Augusta team was very knowledgeable and helpful throughout the process. Highly recommended.

April 30, 2025
Augusta Precious Metals logo

Reply from Augusta Precious Metals

Rich, we're so glad to hear Augusta Precious Metals was able to make the process easy to navigate for you. Thanks for the recommendation. We’re always happy to help individuals planning for retirement understand how a gold and silver IRA might fit their plans.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars
Augusta Precious Metals logo

Reply from Augusta Precious Metals

Thanks for the review, Theresa. We’re glad your Augusta Precious Metals experience and the gold IRA process felt simple. It’s our pleasure to support retirement-focused individuals like you who want a smooth way to get started.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Every person we interacted with was…

Every person we interacted with was knowledgeable, patient, kind, and engaging. They all did a great job educating us, answering any question we had, and making the entire experience easy and comfortable. Everyone exceeded all my expectations, and I’m happy with the decision we made to work with Augusta, and are very happy with our purchase.

May 6, 2025
Augusta Precious Metals logo

Reply from Augusta Precious Metals

Larry, we really appreciate you sharing this. It’s great to know the whole experience felt easy and comfortable — and that the education and support exceeded expectations. At Augusta Precious Metals, we’re proud to help those preparing for retirement explore precious metals IRAs.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Everything was explained in a short to…

Everything was explained in a short to the point manor which made the whole affaire informative and I believe profitable for me. Which is exactly what I was looking for. Thank you! 04/22/25

April 29, 2025
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Reply from Augusta Precious Metals

Thanks for sharing this, Dwight. We’re glad the process felt clear and worthwhile for you. At Augusta Precious Metals, we’re here to support retirement-focused individuals with straightforward gold IRA education that helps them feel confident about their decisions.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Augusta Precious Metals Top Precious Metals Dealer

Augusta Precious Metals made our purchase so easy. The education process was great bringing confidence to our purchase and addressing all our questions. I would not hesitate to recommend Augusta Precious Metals to anyone looking to buy Gold and Silver.

April 25, 2025
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Reply from Augusta Precious Metals

Norman, we’re really glad to know your purchase experience felt smooth and the education process helped build confidence. At Augusta Precious Metals, we’re proud to support people exploring long-term savings who want to learn about gold IRAs at their own pace.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Everything was well explained

Everything was well explained. We now have an excellent understanding of how our gold and silver accounts function.

April 25, 2025
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Reply from Augusta Precious Metals

Thanks for your feedback, Philip. It’s great to hear you now feel confident in how your gold and silver IRA works. At Augusta Precious Metals, we’re always here to support people exploring long-term savings through precious metals, with straightforward, useful information.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Every staff member was helpful

Every staff member was helpful, courteous and knowledgeable. The process was smooth, the emphasis on education was appreciated

April 25, 2025
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Reply from Augusta Precious Metals

Thank you for the thoughtful review, Randall. We’re glad to hear you had a smooth experience with Augusta Precious Metals and that the focus on education stood out during your gold IRA journey. It’s always a pleasure to work with retirement-focused individuals who value learning as part of their planning process.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Expert level of educating customers

Expert level of educating customers, extremely caring about my investment goals, and extremely professional all around.

April 11, 2025
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Reply from Augusta Precious Metals

Levi, it means a lot to hear that the team at Augusta Precious Metals delivered professionalism and care as you explored a gold IRA. Thanks for your kind words. We’re always honored to help retirement-focused individuals get the information they need to make confident, informed decisions.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

I felt being in good hands being new into metals investment!

During the entire process of my IRA rollover, I received personal guidance and education at every step with complete professional attitude. I am a new investor into metals but APM education empowered me to take my decisions with confidence.

April 15, 2025
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Reply from Augusta Precious Metals

Thank you, Magan. We're so glad to hear your IRA rollover process with Augusta Precious Metals felt supportive and empowering. It’s especially meaningful to help people who are exploring long-term savings get the gold IRA education they are looking for. We appreciate your trust and thoughtful words.
Sincerely,
Isaac Nuriani, CEO

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